Overall, I would say that this is a very pleasant hotel, which needs some minor tweaking.
The service is interesting because although always helpful and ready to attend to guest needs, it appears that there are only several people doing multiple jobs. Also the hotel is in need of attention mainly new carpets, newer furniture and more attention to detail. As an example, the couch in our room was way past it;s prime, coffee pot and dishes were stained enough to need replacement and the hotel had a general feel of mustiness, dampness to it. I also never understand the slightly odd blankets/coverings for the beds.
This being said, we never lacked for help when we asked for it, breakfast was fine, although I wish Marriott would upgrade from those cardboardy eggs they always put out in the morning.
My advice would be to pay more attention to quality of product, keep specific jobs specific, like housekeeping, maintenance, front desk etc and pay closer attention to detail and the property would be well served.
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- Also Known As:
- Saratoga Springs Residence Inn