Having had a very pleasant experience with this hotel last fall, we decided to stay again despite an advertised renovation of the gatehouse area. While the front office staff was friendly and helpful, we were disappointed to see a desk chair in our room with an arm that looked like it had been chewed away by a dog. We were also surprised to see an empty water bottle under the bed, which, like the sofa bed, were uncomfortable by Marriott standards. A large wad of dust in the bathroom fan, the ability to see through the bathroom door frame, and the random responding heating and cooling system were also new to us this time. We were especially disappointed when the system fan came on and we smelled what seemed to be drywall dust, which was no surprise as the front desk area, gatehouse, and path to the pool were all under renovation with new sheetrock. The water fountains near the pool were covered with sheetrock dust, as well. The pool itself was cold, and the hot tub looked fine until you turned it on and were awash in white foam, a sure sign of lousy maintenance.
What disappointed us the most this time, however, were the evening manager's receptions. The first night we were served chicken which was tasteless and poorly prepared, along with what seemed to be frozen pizza bites, macaroni salad, and tapioca. When the chicken ran out shortly into the reception, the server noted that we were only supposed to be getting wine and cheese, that there were a few pieces left to be served, and then it would be gone. The tone here was anything but gracious. The next night, "barbeque night", included, amazingly, the same chicken, macaroni salad, and tapioca. No hamburgers or hot dogs in sight,
although large greasy sausages were available. If this wasn't
in such stark contrast to our previous stay at the same hotel, we probably wouldn't have had such a response, but the contrast was hard to miss. I think we'll wait for the new Clifton Park Residence Inn to open, because we're quite done with this one.
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- Also Known As:
- Saratoga Springs Residence Inn