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“Would stay here again for sure!”

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Pavilion Grand Hotel
Ranked #3 of 32 Hotels in Saratoga Springs
Certificate of Excellence
Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Would stay here again for sure!”
5 of 5 bubbles Reviewed 16 July 2014

Fantastic hotel in the heart of Saratoga.

My husband and I were upgraded to a two-bedroom suite complete with a full kitchen, free laundry facilities, a large living room, two bedrooms, and 2 baths. We felt like we were living in a luxury apartment for the weekend! Facilities are impeccable, and the staff (especially the housekeeping) was more than accommodating and friendly. Need dinner recommendations? No problem. Need more laundry detergent? Our pleasure!

Would highly recommend this, and we will stay here again. Only con is that you're in the middle of the nightlife scene, so it wasn't absolutely quiet at night, due to the nearby bars, but that didn't bother us at all.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank ctothekeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review, 19 July 2014
So happy you enjoyed your stay with us! The 2 Bedroom Suites are beautiful and spacious for sure. On you next visit you may want to consider a spa treatment. We are a boutique property in the heart of the city and it sounds like you enjoyed all Pavilion and Saratoga Springs has to offer. Watch our Facebook for more fun reasons to enjoy the area and Pavilion. See you on your next visit!
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284 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • German first
  • Any
English first
Freehold, New Jersey
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

With family in the town, we are frequent visitors to Saratoga Springs and have stayed at most of the hotels in and around town. We have 6 in our family, so we usually have to book at least 2 rooms in other hotels, even those who advertise having suites. A few weeks ago we rented one of the penthouse suites in this new hotel and we could not have been more pleased. The huge separate living area gave our boys room to spread out, the beautiful kitchen with a full size refrigerator and stove top was great for storing and reheating our leftovers from a couple of the great restaurants of downtown Saratoga that are literally steps from the front door of the hotel.

The private outdoor terrace was a fantastic spot to unwind in the evening. Since the hotel is so centrally located you are in the middle of Saratoga's active nightlife. I've seen other reviewers comment on street noise, but even with the swarms of people on the streets and a live band playing outdoors at a Caroline St. bar, none of us had any problem sleeping on the comfortable beds.

Our plans didn't allow time to try the juice bar or spa, but both looked tempting. All of the staff were friendly and professional, from the valet to front desk to manager. With it's level of amenities and modern decor, this is as if a boutique hotel from Manhattan was plopped into one of the best locations in Saratoga, with the major difference that the rooms here are huge! We'll be staying again.

Room Tip: The penthouse gave us a comfortable amount of separation from the kids with two levels complete with...
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  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank Brown02134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review, 10 July 2014
We are so happy that you enjoyed the Penthouse Suite as a Family! It is certainly perfectly suited with the 2 floors of living space.... enough room to have a little separation and still really enjoy having everyone together. We will look forward to seeing you again soon and think about a wonderful winter retreat as well.
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ottawa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Brand new hotel in a fantastic downtown location. Valet parking is $12.50/day.

Service -- Very friendly and accommodating staff. Front desk, housekeeping staff, valet attendants, juice bar...everyone was kind, helpful and professional.

Room -- we stayed in a 1 bedroom suite on the 3rd floor. Very spacious, FULL size kitchen, washer/dryer, lots of storage space, huge flatscreen tv, king size bed in bdrm, queen size pull out couch.

Food -- Did not try any of the hotels food and beverage. Dining room looked very nice, had craft beers on tap, menu looked very nice.

Highly recommended. Would definitely stay again.

Room Tip: there are also 1 bedroom suites that have their own beautiful patios.
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  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
2 Thank cderaiche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review, 10 July 2014
Thank you for the great comments! We will look forward to welcoming you back soon and please do plan time in the restaurant on the next visit... a spa treatment is always nice too:)
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Finger Lakes
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

We knew that this was a new hotel, but as the other reviewers stated it is amazing. The interior design is outstanding from the lobby to the hallways, to the high ceiling rooms, and even in the elevator! No detail is missed and the upscale, large rooms are well appointed. Our two bedroom apartment included a full kitchen, two full baths and even a washer/dryer. We appreciated the three TVs and numerous plugs for all our electronic devices. However, it was the genuine friendliness and attention by the staff that was the best part of our stay. Someone understands that hospitality starts with people and the recruitment, training and retention of outstanding employees is the key to a great property. The juice bar is interesting, but the Spa and its staff were outstanding and worth it. Saratoga is a special town and during race season a happening and hopping place. So that was the only negative for us with street noise and rowdy people spilling into the streets and yelling in front of the hotel until 5 am. Unfortunately the developer did not spring for noise deadening windows so stay above the second floor or you may lose sleep. Note you will have to take a couple of laps around the block to find street parking or just use the valet. We found a Fresh Market a few miles away to stock the kitchen for our teens, but there are plenty of quality restaurants, delis and dessert places nearby. The Pavilion is a welcome addition to Saratoga.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RockyFingerLakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review, 2 July 2014
We are so delighted that you enjoyed your experience overall and really took full advantage of Saratoga Springs and all it has to offer. I was happy that our night manager was able to speak with you directly so we could understand the concerns that you did have. We will take what ever steps possible to make improvements for the future. I do appreciate the comments regarding the staff at the hotel and will be sure to share such a wonderful review of the guest service experience. We will look forward to welcoming you back soon!
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Slingerlands, New York
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

I've stayed in a lot of hotels...for business and pleasure...and this was the best ever! It began with welcoming hotel staff but that was overshadowed by the amazing room. We were on the penthouse level, which I cannot recommend strongly enough, but we also saw a room that was being cleaned that was not on that level and it was lovely. They are large and comfortable- with great amenities and many have terraces (the penthouse level has two floors and three terraces!). Great bar/restaurant downstairs- Mingle.
The only problem is that my husband wants to move in there...
I'll be back as soon as I can.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PCRobbins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review, 2 July 2014
We look forward to welcoming you back soon... and your husband doesn't even have to move in. Each of the Penthouse Loft Suites are unique, so just stay in a different one each time! Thank you for such a wonderful review. I will be sure to share your experience with all the staff. They are all so pleased to hear the wonderful reviews. Visit again soon and be sure to like us on Facebook. We will be creating fun and exciting packages and offerings for the Fall and Winter and will list them there.
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Saratoga Springs, New York
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

I just wanted to share a great big THANK YOU for the wonderful stay we had this weekend. I won the Price Chopper Mothers Day grand prize and could not feel more pampered and appreciated. Every single staff member could not have been more accommodating or friendly. The penthouse was amazing and the outdoor space was comfortable and inviting. My husband and I really need to know what brand mattresses you have as we have never slept in a more comfortable bed. The soundproofing in the room (really not a room, more like a townhouse!) was exceptional and there was a lot of activity downtown yet we heard nothing. Cleanliness was beyond compare...and my daughter who worked at a chambermaid at a local B&B gave this hotel an A+! Again, thank you so much for such a generous prize and unforgettable weekend....Donna Murphy

Room Tip: Two bedroom penthouse was spectacular...really more of a townhouse
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank donnamurphy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review, 2 July 2014
We were just thrilled for you and were honored to be part of such a special weekend. Congratulations again for you and your Family. You certainly deserved a wonderful weekend and we will look forward to welcoming you back for many more celebrations... not just for Mother's Day, but hopefully for that as well!
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Saratoga Springs, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 June 2014

The room was spacious and styled nicely. Staff was pleasant and helpful. Perfect location in Saratoga Springs. The rooftop terrace is beautiful and definitely a nice place to relax. Very happy with my stay and feel I got my moneys worth.

Room Tip: The one bedroom suites are a good choice.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavilion-Grand-Mgmt, General Manager at Pavilion Grand Hotel, responded to this review, 20 June 2014
Thank you for the nice review! The size of our suites is unique and we are so happy you enjoyed the rooftop as well. The flowers are coming in beautifully! We will look forward to your next visit.
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Additional Information about Pavilion Grand Hotel

Property: Pavilion Grand Hotel
Address: 30 Lake Ave, Saratoga Springs, NY 12866-2328
Phone Number:
Region: United States > New York > Saratoga Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #3 of 32 Hotels in Saratoga Springs
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Pavilion Grand Hotel 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
A full-service boutique hotel conveniently located in the heart of Saratoga Springs and one block off Broadway, the Pavilion Grand Hotel pays homage to its vintage Saratoga roots embracing the rich culture, thoroughbred racing and healing Springs, including the Pavilion Spring which once was located within footsteps of the new Pavilion Grand Hotel. Restaurant - Fish at 30 Lake, French Patisserie - TC Paris, and a Boutique Spa - 'all good things...' occupy the main floor of our hotel. ... more   less 
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