First of all, I’d like to tell you that the service that I received at your hotel was some of the best service that I’ve ever received. I arrived at 9:00 PM Friday night and was greeted by a very friendly young man who checked me in, went out to my car to help me with my luggage, and guided me to my room while explaining the many amenities that you have to offer.
The accommodations were perfect. The room was spacious and clean and the bed was very comfortable. The hotel was very quiet so sleeping was no problem…very rare for me when away from home. The hotel was very close to the Saratoga Hilton where I was attending a weekend conference. Breakfast was a wonderful surprise and treat and the service and quality of the food was exceptional there as well.
Checking out on Sunday morning was yet another example of excellent service. I’m not sure who the woman was that helped me out but she guided me to the side entrance so was easily able to get to my car parked on the side street.
If I had any suggestions for improvement, it would only be to start the breakfast a bit earlier in the morning. My meeting time was 8:00 on Sunday morning so I was unable to enjoy breakfast at the hotel before I left. Perhaps consider setting up the “continental” part of the breakfast so that those of us that have to get an early start could have a muffin or piece of fruit.
I would definitely stay at your hotel again and have already recommended it to others.
- Official Description (provided by the hotel):
- Discover an award winning Saratoga Springs luxury hotel located in the heart of beautiful downtown steps to the Thoroughbred Races, shopping, restaurants, and museums. Our Saratoga Springs bed & breakfast features 31 individually appointed rooms with fireplaces & whirlpool tubs, combining historic elegance and modern amenities. A delicious full breakfast, Wi-Fi & concierge service is included at our romantic Saratoga Springs lodging. Experience why the Saratoga Arms stand apart from all other hotels in Saratoga Springs, NY! ... more less
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- Also Known As:
- Saratoga Arms Hotel Saratoga Springs
- Saratoga Arms Springs
- Saratoga Arms Hotel Springs