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“Needs Repairs and Better Staff”

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Union Gables Mansion Inn
Certificate of Excellence
GreenLeadersSilver level
Maine
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Needs Repairs and Better Staff”
Reviewed 27 October 2003

10/2003 stay: Also disappointed, and agree with the need for basic maintenance and more professional staff. Location is great, a quick walk to downtown. Lovely architecture. Easy parking. But dog dropping on the walkway (pets welcome, one reason we tried it out, though without dog for this visit). Check-in staffer offered little welcoming info. No heat in room. Missing window shade which one staffer said had just been broken, while another said it had been missing for some time.
Windows old and leaky, one without latch. Some furnishings well-worn and need replacement. Left for dinner with promise of heat from teenage boy in charge. No improvements two hours later. On request, another staffer transferred us to a better room. Breakfast was serve-yourself "expanded continental" of muffins and fruit (good) and cold cereal, but, overall, a disappointment. Checking out, got excuses for problems and noticed a gift bag of goodies marked for the room we had stayed in.
Asked if it was for us (thinking it was an apology), only to be told the goodies were for the incoming guests.

Helpful?
5 Thank MoxieFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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305 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Raleigh, North Carolina
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 September 2003

The Union Gables is a beautiful old building on a lovely, quaint street in the middle of Saratoga Springs. It is within walking distance of the center of town and the racetrack. There are plenty of convenient parking spaces near the building. Most B&Bs in the area charge around $125-$300 a night. ($300 in August, and $125-$200 the rest of the spring-summer season) I'm sure most offer better service than what I received at The Union Gables. The room I stayed in needed "handyman help"....missing window shade,peeling wallpaper,cracked windowpane,leaky shower stall.. My linens weren't changed the entire time I was there (more than a few days) and no complimentary toiletries were left in the room (body soap, shampoo,lotion). The house is gorgeous, but badly in need of some TLC. I won't be staying there again.

Helpful?
7 Thank Hiranyaloka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Union Gables Mansion Inn

Property: Union Gables Mansion Inn
Address: 55 Union Avenue, Saratoga Springs, NY 12866-4331
Phone Number:
Region: United States > New York > Saratoga Springs
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #1 of 14 B&Bs / Inns in Saratoga Springs
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Union Gables Mansion Inn 3*
Number of rooms: 15
Official Description (provided by the hotel):
Proudly voted 'Best of the Saratoga Region' for the past six years in a row. Beautifully preserved, romantic hidden gem of the past from the Victorian era with modern comforts of gas fireplaces, heated outdoor swimming pool, complimentary wireless internet, high definition cable television on 43 inch flat screen televisions, and luxurious robes and amenities. Spacious guestrooms with king beds, hardwood floors, antiques and fireplaces. Guests at Union Gables enjoy a freshly prepared breakfast each morning, and complimentary wine, appetizers and cookies each evening. Enjoy the spacious front porch and one acre of gardens with sitting areas and fountains. Located two blocks from Congress Park, just an eight minute stroll to Downtown Saratoga Springs and one block to the Historic Saratoga Racecourse on Union Avenue. Some pet friendly rooms available, and Suites with kitchens, living rooms, and multiple bedrooms for longer term stays. Inquire about our sister property of Suites at the Alexander House for Track rentals. ... more   less 
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Also Known As:
Union Gables Bed And Breakfast

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