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“Very pleasant and relaxing.”

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Best Western Plus Saratoga Springs
Ranked #17 of 33 Hotels in Saratoga Springs
Griswold, United States
Level Contributor
5 reviews
“Very pleasant and relaxing.”
Reviewed 14 August 2013

We visit Saratoga every year and hope to stay here again. The beds were very comfortable. The staff was very attentive and even helped more than one person upon checking and checking out. They welcomed you every time you entered the hotel with a hello and a smile.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwsaratoga, General Manager at Best Western Plus Saratoga Springs, responded to this review, 15 August 2013
Thank you for your kind words about our hotel. We take great pride in how friendly our staff is. We will inform them of your praise!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.

Thank you again for taking the time to complete the survey.


Sincerely,


Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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303 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Any
English first
Moorestown, New Jersey
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 August 2013

We have been staying at this property for several years during the racing season and will continue to go back. It is consistently very good. Very clean and it is well maintained so the rooms and public areas seem like they are brand new. The owners and staff are wonderful and always willing to help. We have never been disappointed with any aspect of our stay.

They serve a very nice continental breakfast including some hot items.

They have free internet in the rooms. They also have a gym with good quality equipment. and a business center. They recently added a pool. They are a good value given the prices of rooms in Saratoga during the racing season.

They have a great location. They are right off the Northway and a short drive into downtown Saratoga Springs. There is an excellent barbeque restaurant across the street and several restaurants nearby in Malta. Also, there is a good short cut to the track. The road directly across from the hotel takes you right into the track with very little traffic.

All in all an excellent choice.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank love to travel 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwsaratoga, General Manager at Best Western Plus Saratoga Springs, responded to this review, 16 August 2013
Thank you for your kind words about our hotel. We take great pride in how friendly our staff is. We will inform them of your praise! Thank you for your nice comments on our Breakfast, we have been trying hard to add some yummy items to the list!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.

Thank you again for taking the time to complete the survey.


Sincerely,


Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seymour, United States
1 review
Reviewed 9 August 2013

This hotel is easy to reach from RT 87. It is so close to the casino and Saratoga Race Track and just minutes from downtown and all the restaurants there. Hotel was clean and free breakfast was a nice extra

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwsaratoga, General Manager at Best Western Plus Saratoga Springs, responded to this review, 16 August 2013
Thank you, we hope to see you soon!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.

Thank you again for taking the time to complete the survey.


Sincerely,


Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 28 July 2013

We stayed here one Saturday since everything else was booked or over $400 because of racing season. The Best Western is only a few minute drive from downtown Saratoga Springs. The accommodations were a little above average and more than adequate. It's on par with the Hampton Inn. The building was recently renovated and everything was in good shape.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwsaratoga, General Manager at Best Western Plus Saratoga Springs, responded to this review, 16 August 2013
Thank you, we hope to see you soon!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.

Thank you again for taking the time to complete the survey.


Sincerely,


Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prattsville, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2013

Very nice Motel for the price and very close to racetrack and racino. Close to Broadway and all the shops. Not much traffic and get to destinaions on secondary roads. We had a fine stay and we were worried from some of the other reviews which we now think were a bit harsh. You pay for wat you get and this motel was fine and we wll stay again.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Christiane728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review, 16 August 2013
Thank you, we hope to see you soon!
Like you mentioned in the review, we are not located in the busy part of downtown so its easy to fall asleep at night, as well as being a quite area.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.

Thank you again for taking the time to complete the survey.


Sincerely,


Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, New York
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 July 2013

The hotel was very nice. The cost was very good compared to others in the area. The staff was great. The free breakfast was ok, but it was free and that made it very good. The beds were comfortable and the place was very clean.

Now the must see caveat: get a room on the second floor. We stayed for 2 nights. The first night (Thursday) was great since nobody was above us. The second night (Friday) was not great. The noise from above was loud in the form of heavy walking and bumps and thumps. I'm not sure if the people above were extremely large, very drunk, or there was an issue with the sound proofing of the floors but it kept me up and annoyed until well after midnight. I didn't complain since it only annoyed me. My wife fell right to sleep. So if you think it would annoy you, get a second floor room.

The location is great too, short drive to town and right next to the beautiful park.

Room Tip: Pick the second floor, no foot noise from above.
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stevesyr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwsaratoga, General Manager at Best Western Plus Saratoga Springs, responded to this review, 27 July 2013
Thank you for completing the survey regarding your recent stay at our property.

Thank you for your kind words. We are sorry for the disruption you faced on the second night.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.



Sincerely,


Mo Hussain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 July 2013

This Place is OK, but could be great. We visited family and decided to stay at this best western because their rates were extremely good considering it was Horse Racing season in Saratoga Springs. The hotel is fine with a nice pool and an adequate, complimentary breakfast. The rooms are comfortable. The staff is friendly. There were a few missed opportunities regarding customer service that could have made our stay fantastic. The biggest was that the latch on our door did not lock. I'm not sure when this started, but we arrived on Wednesday and noticed it on Sunday morning as we were headed to church. We called the front desk and was told the maintenance man would not be there until Monday so we would have to wait or move to another room. Well, obviously we needed to move to another room, but we had to wait until other guests had checked out. We were fine with that, but it was inconvenient and we had missed church. I wasn't offered any kind of compensation and I didn'te request it because I wanted to see if it would be offered or discounted on the bill. It was not. In fact, Penny at the front desk told us that after we had moved they check the door and it did lock. That's kind of interesting because as we left later that day, I walked by the room and was able to open the door without a pass key. Hmmmmm. Then on Monday, we left for the day to visit with family. When we returned we noticed that the door to the new room was not closed because the deadbolt was extended. We can only assume that housekeeping had forgotten to return it and did not notice that the door remained open. We know we shut and locked the door because we had checked it due to the issues with the other room. I'll be sending the hotel an e-mail directly since I tried calling the front desk and no one picked up. However, with that said, the hotel is right next to Saratoga State Park which is fantastic and convenient to drive into Saratoga Springs which is wonderful. If the staff can up their customer service just a bit and pay a little more attention to detail, then this place would be the place to stay while visiting Saratoga Springs.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SATXTravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this review, 27 July 2013
Thank you for completing the survey regarding your recent stay at our property.

Let me first take the time to apologize. Because of the recent lock issue, we have went over with our staff how important it is to lock a guests door when leaving. This mistake will never happen again. The lock that you had a problem with has now been fixed by the repair man. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 518-584-2350.

-Mo Hussain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Saratoga Springs

Property: Best Western Plus Saratoga Springs
Address: 3291 South Broadway, Saratoga Springs, NY 12866-6203 (Formerly BEST WESTERN Plus Park Inn)
Phone Number:
Region: United States > New York > Saratoga Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Saratoga Springs
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Saratoga Springs 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Best Western Plus Saratoga Springs is conveniently located minutes from downtown Saratoga Springs and offers easy access to Saratoga State Park. Hotel guests will also be close to Saratoga Performing Arts Center, Skidmore College and the Saratoga Historical National Park. This newly remodeled hotel offers spacious, stylish rooms equipped with all the amenities to make any stay enjoyable. Amenities include high-speed Internet, free hot breakfast, a fitness center, and business center with copy and fax service. ... more   less 
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Also Known As:
Best Western Park Hotel Saratoga Springs
Best Western Saratoga Springs
Saratoga Springs Best Western

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