We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“"First time in Saratoga Springs"”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus Saratoga Springs
Ranked #20 of 34 Hotels in Saratoga Springs
Reviewed 11 July 2014

We were greeted with a smile and friendly welcome to the hotel. They were very helpful offering us a variety of useful information on restaurants. They were very friendly! Nice to be able to get up & have a good breakfast.

Room Tip: They just need to fix the pullout couches.
See more room tips
  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Maureen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (360)
Traveller rating
Traveller type
Time of year
Language

243 - 249 of 360 reviews

Reviewed 30 June 2014

BEWARE....First we do not know if the room shown on the website actually exists!
We arrived late Friday evening for the Jazz Festival weekend.
We had reserved a room with two Queen beds weeks earlier. After being given a room with ONE bed and one broken pull out sofa. We explained that this would not work for us and repeatedly told the woman "manager" that we had booked a room with two beds and showed her our Reservation. We were told that there was nothing they could do. THEY do not Guarantee the rooms reserved.
Also the woman in charge laughingly told us that we had to pay anyway. She stated repeatedly that Expedia had to pay her, regardless of the error and that we had to pay for the room.
(The place is not even clean and the hallways smell.
We booked this through AARP Travel Center/Expedia and they were amazing.
They listened to the story, confirmed to us that room with two beds was guaranteed and called the hotel to have our room Cancelled. Then they spent a few hours finding us another hotel.
This is one of the busiest weekends in Saratoga so that was not an easy task.

Room Tip: DO NOT GO TO THIS HOTEL. They will not honor your reserved room,
See more room tips
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank kgoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

we booked online through hotels.com and arrived to find out my date booked was the following day. No problem,called hotels.com immediately called hotel to switch days. The man at the front desk, who was later determined to be the manager,Told them he could not change this without his manager (HIM) and he had to charge us an additional 203.99 (with our AAA discount) plus the already debited 130.99 we paid months ago!! When it was determined that he lied and was the manager, he became angered and wanted us to leave, called the police as well ( by the way we are 3 young women staying for a nearby concert).

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank trina1545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

We had plans to stay at another location initially, but it did not work out and when we checked hotels in the area they were far more costly. My husband and I like staying at Best Western and thoroughly enjoyed our visit here at Best Western Park Inn. The lobby is very inviting and the room also very nice. Bathroom is much more spacious than a few other places we have stayed. We enjoyed the breakfast immensely and want to thank you so much for making our stay very pleasant. We would definitely come here again if we're in the area!!

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rainbowjewels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this reviewResponded 11 June 2014

Dear rainbowjewels.

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

This is a decent Best Western, but the room rate is about twice what it should have been. I realize that this is a resort type location, but to justify the room rate, the hotel needs to offer much more than just a typical BW room and comfortable beds. Perhaps they could spruce up their breakfast offerings to justify the cost, or offer some special discounts to local restaurants, or the like to offset. The reason I chose this hotel was that most others in the area required a two night minimum, and this one did not. Next time, I'll probably stay someplace with more charm for the rate this one charged.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwsaratoga, Manager at Best Western Plus Saratoga Springs, responded to this reviewResponded 2 June 2014

Dear Larry M.

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 518-584-2350.


Sincerely,

Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

Conveniently located off I-87 and under 3 miles to downtown Saratoga Springs. We prepaid the room online. More affordable compared to most hotels in downtown area. The hotel is clean and quiet. Couldn't hear the traffic on Route 9. We were only at the hotel to sleep, shower and have breakfast as we were out arrived just before dinner plans and arrived back just to sleep. Never turned on the TV. Clock in the room was not set when we arrived. Might seem minor, but it is a detail for some. The hot water was instant for the shower, with plenty of good pressure. Those are the positives.

The negatives - the beds were far too firm and you could feel the springs. Only 1 tissue in the box upon arrive. I never expect too much from hotel breakfasts, but I do expect hot items to be hot. Breakfast goes fro 6:00am - 10:00am. We went to breakfast at 9:30am. Sausage links were cold and the eggs were cold. I don't like to microwave either of these items, but needed to or not eat them. Donuts appear to be similar to the 'Hostess' variety. No matter where they come from, they were definitely pushing their life of freshness. The fruit was in the same state of freshness. My wife had some cereal and she said the milk was a bit sour.

If you want clean and quiet and an affordable rate, stay here but get your breakfast somewhere else.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 40somethingliving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwsaratoga, Night Auditor at Best Western Plus Saratoga Springs, responded to this reviewResponded 27 May 2014

Dear 40somethingliving.

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 518-584-2350.


Sincerely,

Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014 via mobile

Very nice place. The location is very nice and close by to everthing. The lobby is spacious and the reception staff was friendly. Our room was big , the beds comfortable and the pillows soft. We slept well. Nice and quiet through the night. The breakfast was good and the breakfast area spacious and clean. Good place to stay.

Stayed: May 2014, travelled with family
Thank Steyr1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwsaratoga, Night Auditor at Best Western Plus Saratoga Springs, responded to this reviewResponded 27 May 2014

Dear Steyr1946.

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 518-584-2350.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Mo Hussain
Guest Service Manager
BEST WESTERN PLUS Park Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Saratoga Springs hotels
4.6 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#10 of 34 in Saratoga Springs
440 reviews
1.1 mi away
Roosevelt Inn & Suites
Roosevelt Inn & Suites
#21 of 34 in Saratoga Springs
330 reviews
1.8 mi away
Hilton Garden Inn Saratoga Springs
Hilton Garden Inn Saratoga Sprin...
#7 of 34 in Saratoga Springs
748 reviews
Show Prices
Show Prices
Show Prices
2.3 mi away
The Inn at Saratoga
The Inn at Saratoga
#8 of 34 in Saratoga Springs
443 reviews
2.8 mi away
Hampton Inn & Suites Saratoga Springs Downtown
Hampton Inn & Suites Saratoga Sp...
#5 of 34 in Saratoga Springs
1,495 reviews
3.0 mi away
The Saratoga Hilton
The Saratoga Hilton
#18 of 34 in Saratoga Springs
47 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Saratoga Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Saratoga Springs

Address: 3291 South Broadway, Saratoga Springs, NY 12866-6203 (Formerly BEST WESTERN Plus Park Inn)
Phone Number:
Region: United States > New York > Saratoga Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Saratoga Springs
Price Range: £64 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Saratoga Springs 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
The Best Western Plus Saratoga Springs is conveniently located minutes from downtown Saratoga Springs and offers easy access to Saratoga State Park. Hotel guests will also be close to Saratoga Performing Arts Center, Skidmore College and the Saratoga Historical National Park. This newly remodeled hotel offers spacious, stylish rooms equipped with all the amenities to make any stay enjoyable. Amenities include high-speed Internet, free hot breakfast, a fitness center, and business center with copy and fax service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, TripOnline SA, Ebookers, Hotels.com, HotelsClick, Evoline ltd, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Best Western Plus Saratoga Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Park Hotel Saratoga Springs
Best Western Saratoga Springs
Saratoga Springs Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing