Made a reservation for Labor Day weekend for the end of track season. Called to cancel the reservation and in my haste forgot to get my cancellation confirmation number. Subsequently I was charged a night as a "deposit" after not using the room. I called to dispute and was told if you forget to cancel they have the right to charge you for one night. Well, i did not forget to cancel it was never logged into their system, and because of that I was charged $400+. Very bad form by a hotel making a ton of money during that time. I will never return and am speaking out to the racing community as well. Just terrible.
- Official Description (provided by the hotel):
- Take a video tour of our hotel. The Holiday Inn Hotel Saratoga Springs is a full service hotel & conference center located in the historic downtown district of Saratoga Springs, a short walk to shopping, great restaurants & entertaining nightspots. We are close to all major attractions and within walking distance to the historic Saratoga Race Course and the Canfield Casino, Saratoga Spring's most popular wedding venue. Bookmakers Restaurant and Lounge serves breakfast, lunch and dinner and offers American cuisine as well as light offerings. Breakfast buffets are available during the summer months, on Sundays & Holidays. Banquet and meeting accommodations are offered for groups of 10 to 800 people in 6 spacious rooms. The historic Congress Park adjoins to the hotel property... ask about a park side room. Our indoor pool and heated outdoor pool complex is a popular favorite for families and sunbathers. Keep fit in our 24-hour exercise facility. Free high-speed internet access and Wi-Fi is available in guest rooms, Bookmakers Restaurant, all meeting rooms and even the pool areas! Our 24-hour business service center is open for coping, faxing, internet use and all business needs! We offer free courtesy van service within 5 miles of the hotel to our convention center, area businesses & attractions and the Saratoga Amtrak/Bus Station. Enjoy seasonal dining on our Broadway patio complete with firepit. ... more less
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- Also Known As:
- Holiday Inn Saratoga Springs Hotel Saratoga Springs
- Saratoga Springs Holiday Inn