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“Hotel Beautiful, Food not so great” 4 of 5 bubbles
Review of The Saratoga Hilton

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The Saratoga Hilton
Ranked #13 of 32 Hotels in Saratoga Springs
Weare, United States
1 review
“Hotel Beautiful, Food not so great”
4 of 5 bubbles Reviewed 13 March 2014

The lobby was impressive. Not impressed with the location of the lobby compared to where the parking lot is. The lobby was a LONG distance from parking area which was gated which was a plus. I recommend eating offsite as the restaurant food and choice was not great. The taste was not good. The drinks were good. What impressed me was the cost of the room compared to the updated hotel.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ricky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john f, Front Office Manager at The Saratoga Hilton, responded to this review, 15 March 2014
Ricky H,

Thank you for writing a review on TripAdvisor about your recent stay at The Saratoga Hilton. For the most part, it looks like we won you over, but you gave us a couple points that would make your stay even better. Maybe the next time you come to stay with us, let us know ahead of time and we can try to come up with a collaborative idea that will put us over the top of your expectations to get us an even better review!

See you soon,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,169 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
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English first
Clifton Park, New York
1 review
4 of 5 bubbles Reviewed 10 March 2014

Nice hotel. Location was great for walking downtown and enjoying Saratoga. We were in town for a family party and the location was great for walking to the event. Our room was nicely furnished and comfortable. Would definitely stay at this property again.

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MRILEY25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john f, Front Office Manager at The Saratoga Hilton, responded to this review, 15 March 2014
MRILEY25,

Thank you for the great review on TripAdviosr about your recent stay at The Saratoga Hilton. We are happy that you were able to celebrate your family event with us and that we could be the place that offered a clean and comfortable room to rest your head at night.

We look forward to seeing you again!

Best,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodside, United States
1 review
4 of 5 bubbles Reviewed 3 March 2014

We always stay at the Saratoga Hilton... located right at the heart of Broadway, one of America's best main streets...and a walking distance to quaint small boutiques and coffee shops.... an all-season hotel...no less...

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Elixiem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john f, Front Office Manager at The Saratoga Hilton, responded to this review, 15 March 2014
Elixiem A,

Thank you for the great review about The Saratoga Hilton on TripAdvisor. We are glad that our great location helped you recognize not only us, but our great little city, Saratoga Springs! It's a beautiful town to visit all year, with many different things to do. Hopefully our readers will be willing to explore, like you did, when they come to stay with us!

Best,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 2 March 2014

While the woman who checked us in upon arrival was very nice and professional, our experience went down hill quickly from there. The room was tired and worn. Tile grout was missing in the bathroom and the shower had rust stains running down the shower wall. Attempts to call for breakfast room service rang forever. When the call was finally answered we were told the wait would be anywhere from one and a half hours to three hours and we're advised to use restaurant buffet instead. The wait for a table to use the buffet was 20 minutes plus. During lunch the hostess also did double duty getting drinks from the bar. When asked why service was so abysmal, she responded "corporate greed." Just a really negative attitude in general throughout the hotel. This Hilton is by far the worst I've ever experienced. Steer way clear if you can.

  • Stayed March 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank JAC557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john f, Front Office Manager at The Saratoga Hilton, responded to this review, 4 March 2014
JAC557,

Thank you for taking the time to write a review on TripAdvisor about your recent stay at The Saratoga Hilton. Although we appreciate the recognition of the Front Desk team, we take serious consideration into the rest of your review. We want all of our guests to enjoy their stay and strive to offer the best product in to represent Hilton.

We thank you again, for the time in writing your review. Also, we hope that you find a silver lining in that we do care about your stay and hope you will consider us again the next time you are visiting Saratoga Springs.

Best,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Saratoga Springs hotels

schenectady, United States
1 review
3 of 5 bubbles Reviewed 2 March 2014

the furnishings were sub-standard. the room was noisy. heard the people snoring next door all night. the room was a little smelly. the parking lot was full before 6:30. had to park on road. the lobby experience with check in was good. All the employees were great.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john f, Front Office Manager at The Saratoga Hilton, responded to this review, 4 March 2014
William R,

Thank you for the review about The Saratoga Hilton on TripAdvisor. Your review provides us with useful feedback that we will use in order to improve on some of physical items. What we really enjoy reading is your feelings about how you were treated which resulted in your recognition of our team. We hope that our staff alone would be a great reason for you to come back.

Looking forward to seeing you again.

Best,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 March 2014

Went there for a conference. A computer glitch messed up the reservation. It took me numerous conversations with several staff members to avoid not being charged double for the same reservation. But I still ended up paying more. Not happy! the facility is so so. The AC in the room is so loud that you can't hear TV when it is on. And you better have training well in strength pulling if you wan to turn the faucet in the tub. Will avoid this place in the future.

  • Stayed February 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Li L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john f, Front Office Manager at The Saratoga Hilton, responded to this review, 4 March 2014
Li L,

Thank you for taking the time to write a review about your recent stay at The Saratoga Hilton on TripAdvisor. It is unfortunate that we could not meet or exceed your expectations because of, what reads like, a pre-arrival issue. Unfortunately, without more information, it is hard to elaborate further. If you'd like, please feel free to contact me directly at the hotel. I would be more than happy to go through your reservation and try to assist you.

Sincerely,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clifton Park, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 February 2014

We had an amazing time at the hotel this past weekend. We were attending the Beer Summit within the conference center. The location was perfect for our needs. We were impressed with the staff at check in and their ability to accommodate our early check in so we could be ready to attend the hotel's event. The room was spectacular and we very much enjoyed the view of Broadway. The room was clean, the beds were comfortable and the location could not be beat! We were able to walk to all our destinations after the Summit and enjoy a dinner locally.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hapufky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
john f, Front Office Manager at The Saratoga Hilton, responded to this review, 4 March 2014
hapufky,

Thank you for the great review of The Saratoga Hilton on TripAdvisor!! I look forward to sharing it with our team members so they can feel the recognition of a job well done. We will continue to strive for excellence with all our guests in the hopes of getting more great reviews like yours.

Best,

John
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Saratoga Hilton

Property: The Saratoga Hilton
Address: 534 Broadway, Saratoga Springs, NY 12866-2209
Phone Number:
Region: United States > New York > Saratoga Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Saratoga Springs
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Saratoga Hilton 3*
Number of rooms: 242
Official Description (provided by the hotel):
Saratoga Springs, NY has been Rated One of America's Greatest Main Streets by Travel & Leisure 2012! Enjoy our Broadway address - just steps from over 50 restaurants, distinctive shops, sidewalk cafés, and thriving nightlife. Rediscover this classic upstate New York hotel and all that it has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hilton Hotels Direct, Southall Travel, Travel Republic (UK), Hotel.de, HRS and Ebookers so you can book your The Saratoga Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Saratoga Hilton Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton

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