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“Ok but Understaffed, Not very clean, but did the trick”

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Hilton Garden Inn Saratoga Springs
Ranked #9 of 33 Hotels in Saratoga Springs
Certificate of Excellence
GreenLeadersBronze level
Galway
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Ok but Understaffed, Not very clean, but did the trick”
Reviewed 19 October 2012

I was working for a week in Saratoga, last fall. It was off season - I loved the town, but the hotel was standard rooms, bits not fully working and the bedrooms were clean but the rest of the hotel was not great.

I would not warn anybody off this hotel but only recommend it based on it you got good value.

I will be looking to stay somewhere else next time.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FeargalT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasonbretz, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, 11 November 2012
Thank you for the review of your stay from last fall. I apologize we did not exceed your expectations, but due to the length of time from your stay and your review I am not exactly sure why we might have seemed understaffed. I can assure you that guest satisfaction is our #1 priority and we appreciate your feedback.
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661 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2012 via mobile

Let me start by saying that yes the employees here are very nice . It is late so my options are few. I decided on the Hilton Garrden Inn based on the previous review. I am with my children and one is asmatic with a sensitivity to smoke so I made sure to reserve a non smoking room, paid for the room in advance so I would have expected the request to be honored . We were not even told that we were being given a smoking room until we opened the door and were hit with a wall of smoke. I went back to the desk but they had limited options as the hotel is full. We were given another smoking room that was slightly less smoky since it had been closed for repairs. We have the window open and the air on and will hope the best. Thankfully we are only staying one night. I know the hotel is full but it is aggregavating when a simple request of a non smoking room is not honored.

Stayed September 2012, travelled with family
Helpful?
1 Thank Jen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasonbretz, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, 1 October 2012
Thank you for recently choosing to stay with us and for the nice comment about our staff. I would like to sincerely apologize for your unsatisfactory stay. Unfortunately since I do not have the specifics of your reservation I am unable to research it so I can find out why you were placed in a smoking room. I can assure you we make every effort to honor all requests, especially if we were aware that you had an asmatic child. Please contact me directly if you wish to discuss this in more detail and/or if you would like to stay with us again.
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Enid, Oklahoma
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 September 2012

The hotel is located about a mile from downtown. Close to racetrack and parks. The lobby was very clean and staff very friendly. Housekeeping did an excellent job keeping us in coffee and amenities. The beds were comfortable and room was spacious with enough storage. Coffee was provided free of charge in the lobby during certain hours then they switch to free tea. A sitting area with TV is situated behind coffee station for customers and visiting friends or family. The dining area is large. Only draw back, breakfast isn't free which cost about 10 dollars. They do however provide free apples throughout the day. We had to exchange our room electronic keys too many times due to them being demagnetized and had nothing to do with us causing it. Internet was free and fast. They had a laundry room with 1 washer and 1 dryer for guests. It was free and the dryer hose needed to be patched up because it heated the room up. We would stay here again.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deliastravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasonbretz, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, 3 November 2012
Thank you for the very thorough review of our hotel. This will be very valuable for future travelers and it was also helpful for us at the hotel. As a result of your review we were able to make improvements which will provide a better experience for future guests. After reading this we went through the entire hotel and cleaned the locks, plus changed all the batteries to prevent any key issues in the future. We appreciate the feedback and hope you will stay with us again.
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NYC
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 September 2012

This hotel/motel was a very nice property with good service and a great location. the beds were most comfortable and the check in was efficient.There is no good value in Saratoga Springs during the Racing season.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRJILLY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasonbretz, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, 3 November 2012
We appreciate your review of our hotel and thank you for staying with us during the Horse Racing Season. It is a very busy time of the year, so the rates are a bit higher tha off season, but a trip to the Historic Saratoga Race Course is truly a wonderful experience. We hope you will stay with us again next year during the Racing Season!
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Plattsburgh, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 September 2012

The hotel is clean and elegant. We stayed in a king size bed room. It had 2 couches and a very large quiet room. Very convenient to all restaurants on Broadway. We went to Lillian's for dinner and had a terrific meal. Would come again, so much to do, easy to get to.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bizzbee5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasonbretz, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, 3 November 2012
This is a very nice review and we are glad you enjoyed your stay in Saratoga, however, this review is for the Holiday Inn a few blocks away from us. It's also a great place to stay while visiting Saratoga if we are sold out.
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Lexington MA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 September 2012

We had to make an overnight stop driving down from the Adirondacks and were very glad that we chose the Hilton Garden Inn. At first we were a little put off by the closed and shuttered restaurant or bar in the plot on the right as we drove in, but all that unease was put to rest when we were greeted by the warm receptionist, the pleasant atmosphere of the lobby and the clean and large rooms. The beds were super comfy and we had an extremely good night's rest to recharge for the next day's long drive. The location is excellent and a short walk brought us to the shops and restaurants of Broadway.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spoilt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasonbretz, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, 3 November 2012
Thank you very much for your review of our Hotel and we are also glad you "found" us! Our location is convenient to I-87 (The Northway) and the short walk to Downtown is the perfect remedy to stretch your legs out after a long car ride. We hope you will stay with us again next year on your trip to the Adirondacks.
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DC
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 September 2012

We love this hotel, and will stay here from now on every year when we attend the races at Saratoga. It's beautiful, has nice grounds, is very quiet, and spotlessly clean. Staff is exceptionally friendly and helpful.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cassie227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasonbretz, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review, 16 September 2012
Thank you so much! Our goal is to be the cleanest and friendliest hotel in Saratoga Springs, so we appreciate you recognizing us for this. I also noticed that you are a Senior Contributor for Trip Advisor, so we are honored that you wrote this review of our hotel. We look forward to your next stay with us.
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Additional Information about Hilton Garden Inn Saratoga Springs

Property: Hilton Garden Inn Saratoga Springs
Address: 125 South Broadway, Saratoga Springs, NY 12866-4532
Phone Number:
Region: United States > New York > Saratoga Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Saratoga Springs
#6 Business Hotel in Saratoga Springs
#7 Romantic Hotel in Saratoga Springs
#8 Family Hotel in Saratoga Springs
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Saratoga Springs 3*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome to the newly-renovated Hilton Garden Inn Saratoga Springs hotel in the beautiful historic town of Saratoga Springs, New York. This Saratoga Springs hotel is ideally located one mile from Downtown Saratoga Springs, Saratoga Race Course, Saratoga Gaming & Raceway and Saratoga Spa State Park, home to Saratoga Performing Arts Center (SPAC). Business travelers to upstate New York will also appreciate the close proximity to GlobalFoundries and many other Fortune 500 companies as well as the quick 30-minute drive to Albany International Airport. The brand-new lobby is highlighted by modern décor, cozy lounge seating with a fireplace, and the Great American Grill Restaurant where you will be able to enjoy a delicious menu for breakfast and dinner. The spacious guest rooms feature 32” flat-screen TVs with premium cable, free WiFi, and an in-room mini-fridge and microwave. Guest love to maintain their active lifestyle at the 24-hour fitness center, or they can take a relaxing swim in the heated indoor pool. The Hilton Garden Inn Saratoga Springs offers modern amenities and an ideal location to make it one of the best Saratoga Springs hotels. ... more   less 
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Also Known As:
Hilton Garden Inn Saratoga Springs Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton Garden Inn

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