My husband surprised me for our 1st wedding anniversary with an overnight stay, spa treatments, and dinner at Mirbeau. A highly rated Inn & Spa, I had heard disappointing reviews of the spa, but hoped for the best. We arrived in the evening, during a pretty snowfall, and had a romantic dinner - the best part of the dinner was the service - top notch! The food was "ok" which is a bit disappointing for the price. When dessert arrived, the server had us sit in front of the fireplace and brought us a champagne toast - nice touch! The room is rustic and nice, a bit dark, but cozy.
The next morning we hoped to relax a bit in the tranquility area prior to our massages, but since it Valentine's Day, the place was mobbed. The spa rep forewarned me that my massage therapist tended to like to be called by different names, and not to be alarmed.....strange I thought. Well, the experience was strange and painful. I have been spoiled with terrific massages and spa treatments over the years, but NEVER had such a miserable massage therapist. She chose the scent for the massage, and I mentioned I wanted a particular scent, and she said she was choosing what she wanted, then I asked her to go easy on my neck, and she said she would do what she wanted! When she started to DIG into my neck, I sat up and told her to stop, and she said she would determine what I needed. I told her to stop, and asked to end the massage. I went to the spa rep that forewarned me, and she apologized and said it wasn't the 1st time she's heard complaints about her, but there was no offer to have another massage or refund. Very disturbing and unprofessional. My husband told the front desk at checkout, and I mailed a review to the GM, and never got a response back - very unprofessional!
Unfortunately the spa treatment ruined the entire romantic stay, and my husband spent a great deal of money! Book at La Tourelle Hotel and August Moon Spa instead - always perfect service!