My husband and I had reserved for 2 nights and knew in advance that we would have to be in a smaller room for the 2nd night. Unfortunately my husband was not well so we had to leave after only 1 night. We were advised that we would have to pay for the 2nd night unless it was rented. Although this prooved to be expensive, we can still understand the policy. However, we feel that this was the worst B&B experience we have had in over 20 years. An envelope was waiting in the mailbox with our room directions. A binder was available in the room with area information, breakfast time etc. We had a suite with a sitting room but there was only a daybed in it. The bedroom although large did not have reading chairs so there was only the bed if you wanted to read. It felt very cold and unfriendly. No coffee was available in the room. Breakfast started at 8AM so we arrived ready for coffee and to get an early start on our trip home. Once again, no one was there to greet us. When my husband yelled 'hello', we were told to 'wait a minute'.The coffee in the pots was cold and from the previous day. As were the biscuits. Our breakfast choice was french toast or eggs and sausages. When they arrived there wasn't even a slice of tomato or a sprig of parsley to brighten the plate. No fruit just juice. The coffee we had longed for was not even drinkable. Throughout the time we were there, no one welcomed us or even said 'good morning'. We go to B&B's because we like the friendliness that we have always had in the past. Because of having to pay for the 2 nights, this rudeness cost us $351. When I e-mailed my comments to the innkeeper, I was told that it would be better in the future for all of us, to stay elsewhere. No worry.
- Also Known As:
- Arbor House Hotel Skaneateles