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“A great hotel with everything we needed”
Review of Southampton Inn

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Southampton Inn
Ranked #3 of 8 Hotels in Southampton
Reviewed 7 September 2012

I just don't understand some of these negative reviews. Here's my list of great things about the Southampton Inn (in no particular order): free shuttle bus to the beach all day long, friendly and helpful staff, unlimited clean towels, fab location just a stroll from town, nice pool, attractive grounds, rooms were great, free use of beach stuff (umbrellas, chairs, beach toys, etc), really comfy beds, relaxed atmosphere. We stayed for a week and it was just what we needed. A great hotel, a brilliant holiday.

  • Stayed: August 2012
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Thank BrendaRenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthamptonInn91, Manager at Southampton Inn, responded to this reviewResponded 26 December 2012

Thank you for staying with us at the Southampton Inn. We are ecstatic that you enjoyed your stay with us. We appreciate that you enjoyed our friendly and helpful staff, our complimentary shuttle, and luxurious rooms. We look forward to accommodating you again in the near future!

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Reviews (303)
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174 - 180 of 303 reviews

Reviewed 7 September 2012

Rooms very clean and comfortable with Tv, fridge etc. Staff and facilities all very good. Kids loved the pool. 2 minute walk into town for restaurants, cinema, shopping. The free shuttle bus to Coopers Beach is a real bonus and the driver is a star.

  • Stayed: August 2012
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Thank MichaelLeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthamptonInn91, Manager at Southampton Inn, responded to this reviewResponded 26 December 2012

Thank you for staying with us at the Southampton Inn. We are happy that you enjoyed your stay with us! It would appear that our amenities and accommodations met your expectations. We look forward to seeing you again in the near future!

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Reviewed 2 September 2012

After reviewing what seemed to be a fantastic hotel on its website, what a disappointment this hotel was in the middle of a wonderful holiday to the USA. Firstly, the rooms are very old, and on top of each other, your neighbors might as well be in the room with you. There was no safe in the room, the light came in at 5am, and when asking for a child cot (extra $39 per night on top of an extortionate room rate) it was impossible to sit on due to the broken bed springs, let alone sleep on. The food was not good at all, and the waiter seemed totally confused. It seemed we were not the only disappointed guests, each time I went to reception or past the restaurant, I heard complaints. Our conclusion: Unless you have a lovely house to stay at in Southampton, give it a skip!!

  • Stayed: August 2012, travelled with family
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7  Thank WENDY01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthamptonInn91, Manager at Southampton Inn, responded to this reviewResponded 26 December 2012

Thank you for staying with us at the Southampton Inn. We are disappointed that you did not enjoy your stay with us and that our accommodations did not meet your expectations. We do maintain competitive rates for the area as we are one of few full service hotels in the Hamptons. Please visit our website for any promotions we may be offering, or like us on Facebook to stay up to date. During your dining experience please inform us if you are unhappy with your experience so we may rectify the situation at the given time. Our inn is historic and the guest rooms may not be as sound proofed as one may be accustomed to. We encourage our guests to make us aware prior to check-in their personal needs such as being a light sleeper or sensitivity to noise so we may best accommodate you. Thank you for your useful feedback and we hope to meet your expectations in the future.

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Reviewed 27 August 2012

this is not a luxury hotel. it is a motel (at best) -- which is actually an insult to motels.... there is no management of the hotel, the staff is belligerent and rude. the prices are literally insane based on what you get... the worst part is that it is dirty and moldy. my family and I actually felt ill after staying there and we have since learned that other guests have felt the same way. Sadly, I think the hotel has made up some fake profiles and posted positive reviews but don't get fooled, it is a really bad place and is a total waste of money.

Room Tip: don't stay here. all the rooms are noisy and have walls of cardboard. also it's very buggy...
  • Stayed: July 2012, travelled with family
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10  Thank maxericsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthamptonInn91, Manager at Southampton Inn, responded to this reviewResponded 29 August 2012

We are always concerned when guests do not enjoy their stays. But for readers of TripAdvisor, we want to emphasize that approximately 65% of our guests return year after year, that senior management has been with the company for many years that our housekeeping and maintenance staff do an outstanding job of insuring immaculate guest rooms and public facilities. We reflect an unassuming, friendly relaxed environment for over 40,000 annual visitors. We take pride in the positive experiences from thousands of loyal guests and will try harder for the very few who report negative visits.
We here at the Southampton Inn continue to make every effort to offer a clean and comfortable place to stay at a rate directed towards value, in an area that offers countless reasons to visit. All feedback is very valuable to us and we will use all comments provided to improve the guest experience at the Southampton Inn as we move into the future.

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Reviewed 20 August 2012

I have stayed at the Southampton Inn in the past and was always satisfied with the level of service. During my recent trip, however the staff, Nora, Kat and Luis, were exceptionally helpful; I had lost a towel which has overwhelming sentimental value and they had houskeeping conduct a search of the laundry to try and find it.
The towel was found and returned.
I highly recommend the Southampton Inn if you are thinking about a stay on Long Island.

  • Stayed: August 2012, travelled solo
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1  Thank Giselle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthamptonInn91, Manager at Southampton Inn, responded to this reviewResponded 21 August 2012

Thank you for enjoying your recent stay and for sharing your experience with Trip Advisor readers. On behalf of the front desk and our entire staff, we look foward to your future visits!

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Reviewed 15 August 2012

We just got back from a sunday-monday stay at the Southampton Inn. Nothing wrong with this place (I was scared as I read some of the reviews after I booked). Clean rooms, comfortable beds, we were granted the request for 2 queens and not charged for the kids in the room. I did not find any bed bugs as some reviews mention and the place was clean. The beach shuttle is great plus it makes the whole experience very easy (they have towels, chairs and umbrellas).
Everything was as planned and I would easily return to this place.

The only hting I did not like is the TV is not HD and the hotel charged me $3 for coffee!

  • Stayed: August 2012, travelled with family
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1  Thank Robruiz8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2012

I read the reviews after I had booked this hotel. I only use this forum to write postive reviews as I am also a small business owner. But clearly there is a lack of management and leadership at this hotel. I had called days prior to notify them we would have a late check in due to our flight and wanted to make sure we secured our king room. Instead the evening person had a choice of two different queen rooms with no ability to change for our three day stay. Bear in mind they had taken
A full deposit for two nights at booking and the third night the day prior. There appeared to be no sense of pride in the surroundings of the inn. We observed wine glasses sitting out on rails for two days as well as bags of garbage. Towels had tears and holes that were in the bathroom. Staff appeared rumbled and disorganized.
Pluses are the beds are comfortable, pool and grounds are nice. Beach chairs, umbrellas, toys etc available for guests to use. Shuttle to coopers beach beats the $40 at the lot or walking two miles each way in the humidity. We didn't have a car so it was nice to walk in the village which was the next block. Would I stay again? The answer is no.

Stayed: August 2012, travelled as a couple
4  Thank opcathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SouthamptonInn91, Manager at Southampton Inn, responded to this reviewResponded 19 August 2012

We are always concerned when guests do not enjoy their stays. But for readers of TripAdvisor, we want to emphasize that approximately 65% of our guests return year after year, that senior management has been with the company for many years, that our housekeeping and maintenance staff do an outstanding job of insuring immaculate guest rooms and public facilities. We reflect an unassuming, friendly relaxed environment for over 40,000 annual visitors. We take pride in the positive experiences from thousands of loyal guests and will try harder for the very few who report negative visits.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Southampton Inn

Address: 91 Hill St, Southampton, NY 11968-5399
Region: United States > New York > Long Island > Hamptons > Southampton
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Southampton
Price Range: £127 - £341 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Southampton Inn 3*
Number of rooms: 90
Official Description (provided by the hotel):
The Southampton Inn is a gracious 90 room hotel in the heart of Southampton Village. Set on 5 luciously landscaped acres and expansive lawns, we are only steps from some of the best shopping and restaurants in the Hamptons. During the summer season, we are proud to provide shuttle service to and from Coopers Beach, named the #1 Beach in America by Dr. Beach in 2010. Our kitchen is delighted to prepare delicious fare and present it to you in our own Oso restaurant, the Euro-esque courtyard or the patio adjoining our heated outdoor pool, from 7a.m. to 7p.m. 7 days a week in season. Best of all, our friendly and courteous staff is available 24 hours a day with all the Hampton's Inside Information to make your stay all the more special. ... more   less 
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Also Known As:
Southampton Hotel Southampton
Southampton Bed Breakfast
Southampton Inn Southampton
Southampton b&b
Southampton Inn Ny

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