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“Nice Stay” 4 of 5 bubbles
Review of Ramada Staten Island

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Ramada Staten Island
Ranked #6 of 7 Hotels in Staten Island
State College, Pennsylvania
2 reviews
“Nice Stay”
4 of 5 bubbles Reviewed 14 October 2013

I stayed at the Ramada Staten Island this past Saturday to Sunday morning. Everywhere in NYC and the surrounding areas were at least $300 a night (because it was Columbus Day weekend), except this place. When we got there, it wasn't too busy, however, there was a lot going on besides just people checking in. The man behind the counter, Sunny, was very nice and apologized for making us wait. Not only was he nice and apologetic for how busy he was, but he was very efficient with checking us in and managing everything else at the same time. We got into our room and it was more than we had anticipated. I won't lie, when we first booked the hotel, I was concerned about how this place would be; I thought it was going to be a gross motel. But when we walked into our room, it was amazing. It was clean, had air conditioning and heat, a beautiful bathroom, good decor, the beds were very comfortable, free wifi, and free breakfast. This hotel definitely surpassed my expectations. There isn't a view of anything really, so if you're looking for that, don't bother. But if you're just looking for a comfortable, affordable place right outside of NYC, it's definitely worth it. I'll be keeping this place in mind for future NYC trips!

Room Tip: I would try to get a room that is in the 200's. The other hallway (300's), smelled of smoke...
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  • Stayed October 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anonymous51_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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341 reviews from our community

Traveller rating
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    112
    68
    34
    33
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141
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68
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
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  • French first
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English first
Charlotte
1 review
3 of 5 bubbles Reviewed 18 September 2013

The hallways / corridor were visibly unkempt looking. it was clear that vacuuming is not conducted on a daily bases. The King Size Bed guestroom was decent, however it had a stale ordor and clearly needed fresh air or deodorizing in it.The food service area had a broken air conditioning unit that kept leaking water. Bed sheets were placed at the base of the unit to keep the water from running, clearly not a good look when wanting to eat

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
Thank Alfred G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 12 September 2013

The first time we stayed here we were on the second floor , didn't have a lot of problems with noise, etc. Room was very small, but clean. Second time we stayed it was a total nightmare from beginning to end. First of all, when we arrived we went to the front desk to check in as we had already booked a room. We were told there was no record of us booking or paying for a room. Since it was late in the evening we asked about getting a room and were told they didn't have one available, then the story changed and there was one available, but it was a suite, and of course it would be more expensive than what we wanted to pay. Then after asking again, we were reluctantly told that they had a room, but it was a smoking room, and we would have to pay another $20 for it!? Not wanting to try and find another place to stay, or worse yet, driving for 4 hours back home, we felt like we had no choice but to take the room. We had to walk down a long hall, and down some stairs, to which we walked down a hall to our room. On our way there, we noticed the back door was wide open and there was a man just standing outside, staring inside. My husband and I both thought that seemed strange, and also felt somewhat unsafe, since it felt like we were off in a totally different part of the motel and there were questionable people around. When we opened the door to our room, we were immediately hit in the face with the smell of smoke, which is not good for me as I am allergic to it, and of course I woke up with a sore throat, not to mention every piece of our clothing smelled like smoke. The whole night was total misery! Doors slamming, people walking by our room at all hours of the night talking loudly, as if they were the only ones there. I felt uncomfortable and unsafe as it was, and all of the noise and slamming doors only added to my feelings of uneasiness. Then when we went to check out we discovered we had been charged for 2 rooms. We were told he had take it off, but he hadn't. When we got our statement it was still on there. My husband had to call and talk to the front desk clerk to get it taken off. Breakfast is nothing special. Do yourself favor and go elsewhere if you want a decent nights sleep. I can't say that the staff was helpful, because they weren't. We will be returning this weekend to visit family, but we won't be staying there! Also, the parking lot is not well lit up at all and it is kind of creepy.

  • Stayed October 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank timer56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shashin G, General Manager at Ramada Staten Island, responded to this review, 18 September 2013
Thank you for your comments about our hotel.

When one doesn't have a reservation, then the only options for the hotel is to assign you a room type that is available. In your case, you clearly wanted a non-smoking room, with only smoking available. While we certainly understand the uncomfortable situation this put you in, there is no way that the hotel can just make a non-smoking room available.

About the issues you raised with room placement, our hotel consists of two buildings. There is NO distinction between the two buildings. In fact, our higher end suites are all located in the second building. To state that one building is safe and the other building isn't is unfair. All public areas and exits are monitored by cameras and if you felt anything was wrong, you should've called the front desk to voice this concern. We have security at the hotel for this exact reason.

In any case, we thank you for choosing the Ramada Staten Island for your recent stay in NYC. We hope that you choose us for your next NYC trip.

We are proud to offer complimentary breakfast, wifi, parking.
These are all reasons why we were awarded the Tripadvisor 2013 Certificate Of Excellence!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Ramada Staten Island

Property: Ramada Staten Island
Address: 535 N Gannon Ave, Staten Island, NY 10314-4317 (Formerly Victory Motor Inn)
Phone Number:
Region: United States > New York > Staten Island
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Staten Island
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Ramada Staten Island 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Ramada Staten Island Hotel Staten Island
Ramada Staten Island New York

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