My husband, daughter and I arrived after a not very user- friendly experience in negotiating from the Amtrack station at Newark airport and finding our way through the airport to a cab rank. Newark airport dictates the charges for all cabs leaving the airport, for a 15 minute ride to the hotel, $47 PLUS round trip tolls for a total of $61! Our cab at least did not have a meter so there was no way of knowing what it might have been otherwise.
By the time we arrived at the Hilton Garden Inn, we were stressed to say the least.
It was our good fortune to meet Malek Hamad, the young man at the front desk. He was efficient and empathetic. He promptly took action to ensure that we did not have to repeat the experience on our return to the airport. He completely turned the situation around. He also double checked on our request for a quiet room away from the popular nightclub on the roof. We stayed for the weekend for a family wedding and in those 2 days we did not find a staff member in the hotel who was not polite, helpful and just plain nice!
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- Also Known As:
- Hilton Garden Inn New York/Staten Island Hotel Staten Island
- Hilton Staten Island
- Staten Island Hilton Garden Inn
- New York City Hilton