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“Don't Bother Staying Anywhere Else!” 5 of 5 bubbles
Review of Crowne Plaza, Suffern

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Crowne Plaza, Suffern
Ranked #1 of 2 Hotels in Suffern
Marietta, Georgia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Don't Bother Staying Anywhere Else!”
5 of 5 bubbles Reviewed 23 June 2014

The Crowne Plaza in Suffern, New York is, by far, the place to stay when visiting the Rockland County area. i just returned from my fourth visit at this hotel, and may I say, it was very clean, the staff was very professional and extremely friendly and, the hotel was very pretty. What else would anyone want when looking for a place to stay when traveling? The rates were very reasonable and the room was attractive and very comfortable. To tell the truth, there is nothing bad about this place. In the past few years, they have renovated the entire facility and it looks great. This past weekend (June 19-22, 2014), the place was packed. It was actually fun to see a lot of people, congregating in the massive lobby area. Very simply…do yourself a favor and don't bother looking for any other hotel to stay at. The Crown Plaza is a "class act".

Room Tip: Try to get a room facing away from the New York Thruway.
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  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank riffman1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, 30 June 2014
Dear Valued Guest,
THANK YOU FOR THE OUTSTANDING COMMENTS AND THE 5 STARS! It is appreciated. I will pass these great thoughts to our employees. We hope to see you again soon.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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394 reviews from our community

Traveller rating
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    37
    12
    15
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Asheville, NC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

My company travel division booked me into the Crowne Plaza Suffern, NY for a 3 week stay. Anytime you are on bussiness that long things can get old & stale quick. Not this property. It is beautiful, spacious, spottlessly clean even with the numerous events booked. The decor is refreshing and calming. Housekeeping is friendly, kind and unobtrusive. Nice products and awesome showers and bathroom amneities. The true standout is the comfortable bedding. If they mainatin the bedding they will remain a success. Everyone I spoke with was amazed with the comfort and support of the bedding. When you hit the bed the day was quickly over. I looked forward to sleeping everynight. Could not even stay awake to read or watch TV. The breakfast buffet (Flagstones) was also another standout. Omlette station was superb along with all the other great tasty options from french toast to southwestern potatoes and belgian waffle stations. Carryout option is a godsend if your in a hurry. Love it & look forward to returning. The only recommendation from me is to change the coffee service. Not very good. (is complimenatry) but needed to drive to Starbucks. They should serve a better blend or Starbucks/Seattles Best..anything would be an improvement. BTW, the Starbucks just down the street is one of the worst stores in their chain I have visited (another story). If you want decent product and service you have to drive to the SB location in in downtown Suffern. No pool or spa. Either would be a great addition particularly a spa. Love this place. Nice bar also!

Room Tip: First Floor rear. Easy quick acces to large parking areas. There are many convienient and secure ent...
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Green Features: This establishment encourages the practice of a reduced linen turnover plan if guests prefer
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Okanogen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, 23 June 2014
Dear Okanogen,
Thank you for the 5 stars! We all really appreciated your group. We hope you have the opportunity to visit us again.
Thank you
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
258 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 12 June 2014 via mobile

Clean and comfortable. Good, quick check in. Breakfast buffet and egg station very good. Was here for a business meeting, the room was good and lunch excellent. Two things I didn't care for. One was the carry out people at the buffet. They took huge amounts of sausage and bacon, blocking the line. Two was lack of NBC or NBC sports network in order to watch the cup finals. I had business that kept me in the room which made me have to watch the game on my phone. Minor quibbles that wouldn't prevent me from staying here again.

Stayed June 2014, travelled on business
Helpful?
Thank Timzr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, 16 June 2014
Dear Timzr,
I apologize for the two items you mentioned. We will look into the NBC sports channel to see if it can be added. Thank you for the comments.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 June 2014

This is one of the best hotels I have ever stayed in. It is extremely clean and well decorated. the atmosphere is very calming and relaxing. The choice of colors and decor is perfect - very beautiful and appealing. The amenities are classy and top notch. The staff is kind and accommodating. This hotel has gotten it right. I look forward to coming back. Please keep up the good work. I really like it here.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank petlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, 10 June 2014
Dear Valued Guest,
Thank you for the 5 stars! It is appreciated. I will pass on your terrific and outstanding comments to the staff. Thank you!!
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 1 June 2014 via mobile

This hotel has a beautiful lobby as you walk in. We all loved the Koi pond and marveled at the size of the fish in the pond. The room service was good and the staff was friendly and helpful. My wife did not like the weird mirror in the room, but the bed was huge and comfy!

Stayed May 2014
Helpful?
1 Thank maitmows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, 3 June 2014
Dear Valued Guest,
Thank you for the comments. I hope you have the opportunity to visit us again soon.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 29 May 2014 via mobile

Here for business, was very expressed with the meeting rooms. Room was very roomy and nice. Staff was friendly from the front desk to the bar and cleaning crew. Food was provided for our group.Very good and once again the staff did a great job. Would stay here with family, room was $112 plus taxes.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank greg p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, 3 June 2014
Drear Greg P,
Thank you for the great comments. We hope you come back and visit us again on your next business trip.
Bob Wilson
General Maanager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, New York
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 May 2014

This is not only a wonderful place to stay, but was a great venue for the 2-day conference that I coordinated. It's convenient location right off the highway exit ramp was easy for the 130 attendees from NY and NJ to locate. The chef met my request for healthy meals that were delicious to the palate as well as pleasing to the eye. The hotel has been awarded for their recent renovations throughout. My involvement with sales director, meetings director and banquet manager worked seemlessly to make this event a success by meeting my every need, almost before I had a chance to make my request. Great meeting space, excellent service, the most comfortable guest rooms and great food was noticed by all attendees and works together for creating a great conference. I recommend this hotel when planning for any occasion.

Room Tip: all rooms are newly renovated, quiet and furnished with very comfortable beds
See more room tips
Green Features: toileltries in recycled pkg, water efficient bath fixtrures, organic food and beverages, water served in glasses rather than plastic
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank anonymousbuthappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review, 3 June 2014
Dear Valued Guest,
WOW! Thank you for the 5 stars! We are so pleased we met all of your expectations. We do look forward to your return visit.
Bob Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza, Suffern

Property: Crowne Plaza, Suffern
Address: 3 Executive Blvd, Suffern, NY 10901-4113 (Formerly Holiday Inn Suffern)
Phone Number:
Region: United States > New York > Suffern
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Suffern
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn
Crowne Plaza, Suffern New York

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