We recently stayed at the hampton on a business trip to syracuse . Hotel was clean and neat and very quiet , which is something we always look for . Unfortunately we had some issues while we were there .we stayed 2 evenings , but after returning from our business for the day we returned to an unmade room . No towels bed was not made etc. we were very disappointed to say the least . Called to front desk and she was very apologetic . Brought us fresh towels , so we appreciated this . The cleaning staff had reported that we did not want room service . This was not true . The room next to us had a do not disturb sign on it , so I assume they made a mistake . The next morning we were at breakfast , which was very busy. We asked one of the breakfast attendants if she could clean one of the tables off . She said she would but never came to clean our table . Very disappointing again. When returned home I wrote the management about our stay . Ms Egbert was very sincere and told us that she had dealt with her staff about the issues we had encountered . She also reimbursed us for one nights stay . We were very appreciative of this . I realize mistakes happen but the hampton sure corrected their mistakes . Would recommend this hotel to anyone . Thank you ms Egbert .
- Official Description (provided by the hotel):
- Stay at the Hampton Inn & Suites Syracuse Erie Boulevard /I-690 hotel and enjoy free high-speed internet access in every room. Have a good night’s sleep in a clean and fresh Hampton bed® and enjoy our range of thoughtful services and amenities. Keep on top of work in your room with our handy lap desk, or relax with your favorite shows on the LCD flat-screen TV. Upgrade to a suite for separate living and sleeping areas, more space and flexibility. Take advantage of our range of efficient services to make your stay more comfortable. Start each day with a delicious Hampton’s free hot breakfast and taste our world-famous waffles. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Swim laps in the indoor swimming pool after a long day. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn & Suites Syracuse Erie Blvd/i-690 Hotel Syracuse
- Hampton Inn And Suites Syracuse Erie Blvd/i-690