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“turned around unpleasant situation”

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Best Western Syracuse Airport Inn
Ranked #20 of 32 Hotels in Syracuse
NJ
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“turned around unpleasant situation”
Reviewed 14 July 2014

Stuck at Syracuse Airport with a cancelled flight, and a very early morning flight the next day, I was understandably grumpy. From the moment I contacted the hotel until I left, everyone made me feel better about my situation. Extremely helpful and very funny restaurant server, Richee, was an absolute gem. May not be the fanciest hotel I've ever stayed in, but it was completely comfortable and adequate for my needs. They offered me the distressed traveler rate (more than my airline did for me) which was very reasonable. Shuttle for the very short ride to the terminal-you could easily walk it without luggage.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank NJcruiserEB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, 18 July 2014
Dear NJcruiserEB,

Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you stay with us.
We consider dedicated and competent staff members like Richee our most valuable asset. He was pleased that you acknowledged his efforts.
We appreciate your patronage and hope you will stay with us the next time you are in the Syracuse area. We look forward to your return.

Sincerely,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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534 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
ketchum, id, United States
2 reviews
Reviewed 11 July 2014

If flying in late or flying out late from Syracuse airport, this hotel cannot be beat. You can literally WALK to the airport although they also have a shuttle. The breakfast and shuttle service starting at 4:00 am is unbeatable. Nice outdoor pool. Rooms nice enough. Comfortable beds. Reliable Wi-Fi.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, 13 July 2014
Dear Mary S,

Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your visit to the Best Western Syracuse Airport Inn.
Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated.
We are the only Hotel on the airport property and our first shuttle in the morning is 4:15 am. However, the complimentary Breakfast Buffet does start at 4:00 am.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in the Syracuse area. We look forward to your return.

Best,

Scott Parody
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
atlanta, United States
1 review
Reviewed 8 July 2014

We arrived 11pm and stayed that night. Very easy to find and quick to get to. we also stayed for our return flight which was a 6am departure. Breakfast started at 4 am we had a bagel and the shuttle took us straight up to airport at 430am no issues

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Barbara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, 11 July 2014
Dear Barbara P,

Thank you for taking the time out of your busy schedule to review our Hotel on Trip Advisor.
It is always gratifying to know that our performance was effective and appreciated. We are grateful that you took the time to let us know of your satisfaction.
We appreciate your patronage and hope you will stay with us the next time you are in the Syracuse area. We look forward to your return.

Best,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
madison, United States
1 review
Reviewed 6 July 2014

We arrived at the airport only to find our flight had been cancelled to the following day. We were picked up by the shuttle within minutes by a very friendly young lady who also checked us in. Though the hotel is obviously old with a dated décor, we found the accomodations surprisingly clean and comfortable. We also had a delicious dinner at the restaurant. Very pleasant surprise.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Carolee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, 8 July 2014
Dear Carolee S,

Thank you for taking the time out of your busy schedule to write such a complimentary review on Trip Advisor.
I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in the Syracuse area. We look forward to your return.

Best,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
251 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 2 July 2014

this is the closest hotel to the Syracuse airport and they have free shuttle service. the hotel has a restaurant and bar and an outdoor pool rooms are clean with no real frills but free wifi. complimentary breakfast which isn't bad with hot and cold cereal, waffles, juice, bagels, English muffins, sausage and egg patties.


cons no frig or microwave at least in our room. outside pool is problematic in upper/central new York. a pet peeve no bolt across the the door for security.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank l1jjc0x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, 6 July 2014
Dear I1jjc0x,

Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your visit to the Best Western Syracuse Airport Inn.
It means a great deal to the Hotel to receive such a complimentary review. It is always gratifying to know that our performance was affective and appreciated. I am grateful you took the time to let us know of your satisfaction.
Some of our room types do come with refrigerators and microwaves. All of our rooms do have a dead bolt. I do agree that the weather in the Northeast United States can be challenging at times.
We appreciate your patronage and hope you will stay with us the next time you are in the Syracuse area. We look forward to your return.

Best,

Scott Parody
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockford, Illinois
Level Contributor
6 reviews
Reviewed 27 June 2014

Dirty carpets, base molding coming off the walls, very small bathrooms, thin walls, poorly closing room door. Room service delivered in Styrofoam carryout containers, plastic silverware. Only plus was proximity to airport.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, 28 June 2014
Dear John D,

Thank you for your comments concerning your stay with us at the Best Western Syracuse Airport Inn.
I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique of our performance. You have alerted us to areas needing attention and corrective action has been taken.
We appreciate your patronage and hope you will stay with us at the Best Western Syracuse Airport Inn the next time you are in the Syracuse area.

Sincerely,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, United States
2 reviews
Reviewed 23 June 2014

Hotel stay wonderful especially didn't have the time to find a hotel to make reservations and stopped at airport since we know there will always be a hotel. Lucky it was Best Western which I am comfortable with.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Velma K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWSAIGM, General Manager at Best Western Syracuse Airport Inn, responded to this review, 28 June 2014
Dear Velma K,

Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay at our Hotel. We certainly enjoyed having you stay with us.
We appreciate your patronage and hope you will stay with us again the next time you are in the Syracuse area.

Best,

Scott Parody
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Syracuse Airport Inn

Property: Best Western Syracuse Airport Inn
Address: 900 Col Eileen Collins Blvd, Syracuse Hancock International Airport, Syracuse, NY 13212
Phone Number:
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 32 Hotels in Syracuse
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Syracuse Airport Inn 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western

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