Nothing wrong with the property itself. Nice upgraded rooms with great beds and great showers. Excellent service and the Library Lounge and good quality food. Staff at check-in were indifferent to some request we have and left us feel like they just did not care. Room service proved a little bit challenging here... A late night order of wine took over 30 minutes and had staff bring only one wine glass when they were asked for more. The next morning, room service people surprised us again (not in a good way). We were informed that we had to pay extra for milk for our coffees as the only thing they serve is cream. This is the first time I ever had to pay for milk in a coffee. It is a minimal charge (below $3.00) but its just annoying to have to pay for something like this, which comes standard anywhere else. Anyways, hope the Crowne Plaza Syracuse changes its policy of charging customers for milk in their coffees. I guess I could give them another try but its the little things that ruin a first impression.
- Official Description (provided by the hotel):
- The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more less
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- Also Known As:
- Renaissance Syracuse
- Syracuse Renaissance