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Reviews (338)
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All reviewscarrier circleabandoned buildingwafflesroom was cleanthe breakfast areaqueen sizehot breakfastwill stay there againone night stayfree breakfastcerealthruwayfireplacerepairhousekeeperhighway
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7 - 12 of 338 reviews
Reviewed 4 weeks ago

The facilities are very nice. The location - just off Carrier Circle is great. The staff were friendly and helpful. I didn't have the breakfast but it looked good and there were several people enjoying themselves each morning. Parking was easy. The price was good.

  • Stayed: June 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Mitchell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We were on a chartered tour and made a stop for the night at this hotel. We had 2 queen size beds in my wife and my room. 1 was soft and the other firm. The shower was clean and hot. We had a continental breakfast that had scrambled eggs and sausage along with bagels and muffins.
Not the greatest hotel but by far not the worst. It served its purpose, a place to get some sleep and breakfast.

Stayed: June 2018, travelled with friends
Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2018

I was at this hotel May 2018 with a friend for a craft show. My friend booked the room well in advance by a couple of months. Upon arrival (i got there around noon because i didn't know how bad traffic would be for my almost 6 hour drive) Was told check in would be at 3 so I waited in lobby. after an hour or so I heard another man come in and he got checked in, so i asked if i could be as well..was told no, that the man had gotten there earlier in the day... gasp! we had a reservation for 2 months... so i continued to wait. my friend arrived around 2:30 and we were both told again that we had to wait until 3pm.. and this time the receptionist was extremely rude and caustic... loudly and in front of several customers... No doubt we will NEVER stay there again.

  • Stayed: May 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018

We enjoyed the Comfort Inn in Syracuse but there were a lot of problems. Check in time was 3:00 p.m. but the rooms were not ready. We were OK with it but there were a lot of irate guests. They were screaming at the front desk and, in general the front desk handled it well. Unfortunately after being screamed at for over 15 minutes, one of the staff lost her cool. The rom was a nice size and met our needs but unfortunately it was not very clean, The bathroom did not look like a lot of care was taken to maintain it. The sink and faucets were dirty with toothpaste stains, the mirror was stained. The mirror in the hall had significant streaks on it. The toilet paper had run out.There was a huge stain on the carpet that was either a spilled drink or something else. We stayed two nights and we expected the room to be made up since we let the front desk that we were leaving at 10:00 a.m. and would not be back until after 9:00 p.m. The room was not made up - the bed unmade, no new towels, still dirty.sink. We asked for fresh towels and one of the towels we were given had two large black stains on it.. The breakfasts were good.

Room Tip: Please hire enough staff to maintain the rooms. More care is needed
Stayed: May 2018, travelled as a couple
Thank ray_bielawski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2018

Everything was good, except the details. The carpet was fraying at the edges because it hadn't been finished off. Rust showed on the bathroom ceiling straps from age. Other than that the breakfast was good, the hotel was clean.

Stayed: May 2018, travelled on business
Thank cherilh2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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