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Comfort Inn & Suites Syracuse Airport
Ranked #18 of 31 Hotels in Syracuse
Reviewed 8 April 2013 via mobile

My wife and I had our wedding reception here 10/09/10 and loved everything!! They were great going over and above to help out of guests after the wedding was completed, but also did a fantastic job leading up to and during the wedding. Would highly recommend the hotel if you are looking for a great experience for a nicely priced stay.

  • Stayed: October 2012
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Thank Jbrugs11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded 15 April 2013

Thank you very much for your kind words in regards to the exceptional service you and your wedding guests received at the Comfort Inn & Suites. Our Sales and Banquet staff work extremely hard to make your special day perfect. It is always a pleasure to share such positive comments with the entire staff. We hope you will visit us again for a get-a-way.

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330 - 336 of 449 reviews

Reviewed 29 March 2013

Our family of 5 stayed at this Hotel for 3 day for March break, in general it was a pleasant stay. The room was large enough for a family of 5, the room was in need of reno. The pool area was a nice feature but the hot tub water had a bad smell to it. Overall, we would stay there again because of the size of the room and the location to the mall.

  • Stayed: March 2013, travelled with family
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Thank JAMFamVacation12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded 15 April 2013

I am glad to hear that you enjoyed your stay and by your comments can only presume you had reserved one of our ever popular suites. The spacious rooms are very welcoming when traveling with a larger party. I hope the Comfort Inn & Suites will continue to be your first choice for hotel reservations when traveling to Syracuse,

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Reviewed 20 March 2013 via mobile

We really enjoyed our stay prior to our flight. The continental breakfast was great, we used the pool and gym which was great! We were able to park there for the entire week. We used the shuttle to the airport with no problems, however when our flight arrived back in Syracuse we called and the shuttle would have been so long as he was going to the dinosaur BBQ?! I thought it was an airport shuttle, we were told to wait outside and that the shuttle came every 30 minutes. As we had a 4 hour drive home and it was late at night we took a cab, which cost us an extra 25 dollars. Overall it was a great stay, we would stay again.

  • Stayed: March 2013
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2  Thank nursecass87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded 15 April 2013

I am happy to hear that you took advantage of our Park & Fly package. It is a very convenient package that helps take some of the worries away from traveling. Simply park your car and we will take care of the rest. We look forward to your return visit.

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Reviewed 25 February 2013

Ask for a room where the window does not face the pool. If there are a lot of people using pool, this gets noisy. No elevators. Bed was very comfortable but no outlets right next to the bed where you had easy access. Staff was very accommodating as we were checking in very early and they found us a room which was ready. Room was clean, bathroom clean. Convenient location and the breakfast was pretty good. The heater/AC unit was really loud and needs to be upgraded fast.

Room Tip: Stay one night or two, but if you're used to a more luxurious hotel, this probably wouldn't...
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  • Stayed: February 2013, travelled with friends
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Thank JeanAnn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded 26 February 2013

We appreciate you taking the time to review our hotel on TripAdvisor. Winter break is a very popular time at the hotel with many families enjoying our amenities through their "stay-cation." We have corrected the ac/heating unit noise and appreciate you bringing it to our attention. I apologize that you were not directed to the elevator, which is located on the West side of the building. We welcome the opportunity to service your lodging needs in the future where we will continue to deliver exception accommodations.

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Reviewed 23 February 2013

I booked the room so we could take our kids swimming. The pool was very cold!!!!!! (UNUSABLE FOR SMALL CHILDREN) Talked to front desk they sent guy down who said temp was set to 80, he felt the water and said "man it is cold" turned it up but it would take days to warm up. Hot tub was dirty, you could see the nasty stuff in the foam. Plus kids could not use hot tub.
We ordered pizza and when it got to the hotel we tried to eat it at a table just outside of the pool, (not in the pool area) and were told we had to eat it in our room! Bar closed at midnight even with 25 people in it.
room was clean, bed comfy,bathroom nice.

  • Stayed: February 2013, travelled with family
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2  Thank Daniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded 26 February 2013

Thank you for taking the time to review your recent stay. I truly apologize that your experience did not meet the exceptional service we strive for. Although the Atrium banquet area was previously reserved for a group dinner, I apologize that the staff did not direct you to the side tables around the pool area or to the breakfast area to enjoy your pizza. I also understand your disappointment for being unable to use the pool due to a heating element malfunction. I can assure you that this was an isolated incident and the next time you visit you will enjoy the warm indoor pool and all the added amenities the hotel offers.

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Reviewed 19 February 2013

Stayed here with my husband and toddler son for two nights. Booked king bed room with refrigerator. Room was clean and refrigerator worked well. Staff was pleasant and accomodating. When we first checked in, the room was quite warm and we attempted to use the air conditioner, which we could not get to work. My husband called the front desk who promptly sent a maintenance person. The maintenance man was polite and fixed the air conditioner so that it worked efficiently for the duration of the visit. Only complaint is that, on our first day, my husband was unable to use the hot tub because it was monopolized by young children despite there being a sign saying that the hot tub was only for use for people age 18 and older. ( I guess that can be chalked up to stellar parenting though) We were pleasantly surprised when we went to the pool on day two and the hot tub was empty. There was a life guard on duty on this day and he did an excellent job of keeping the kids under control that were at the pool. This is a good hotel if you have children and are looking to stay while on a family trip.

Room Tip: If you want a quieter room, you should probably request one that does not look out into the atrium w...
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  • Stayed: February 2013, travelled with family
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Thank Jacqueline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded 26 February 2013

Thank you for your kind review in regards to the attentiveness of our maintenance and lifeguard staff. We pride ourselves in assuring exceptional customer service to all our guests. I am happy to share your comments with the staff and we look forward to your return visit.

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Reviewed 27 January 2013

Stayed here in Oct 2012 as we were flying out the next morning. Overall it was a nice hotel. The room we stayed in was a little shabby and needed a make over. The sink backed up if you ran the water for a few seconds. We got there late and left early so no big trouble. Food was out very early so was able to get a snack for the shuttle to the airport. (10 mins approx) No problem for the shuttle, and was a great deal as I was leaving the car there for 10 days ($149) Now when we got back, we got back late because of flight delays. when I called for the shuttle they said it wasn't running. I told them my car was there and they said they guarenteed our transportation to and from airport and to just take a cab and when we arrived they payed the driver. I would stay again.

  • Stayed: October 2012, travelled with family
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Thank Jonathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded 29 January 2013

Thank you for taking the time to share your experience of the Comfort Inn & Suites, Syracuse. Our Park & Fly package is very popular, both in price and convenience. The staff is committed to superior customer service to make each guest's stay enjoyable. I hope the Comfort Inn & Suites will continue to be your choice hotel when visiting the Syracuse area.

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Additional Information about Comfort Inn & Suites Syracuse Airport

Address: 6701 Buckley Rd, I-90 and I-81, Syracuse, NY 13212-4261
Phone Number:
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 31 Hotels in Syracuse
Price Range: £65 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn & Suites Syracuse Airport 3*
Number of rooms: 166
Official Description (provided by the hotel):
Located just northwest of the junction of Interstates 81 and 90, the Comfort Inn & Suites Airport is less than five miles from Syracuse Hancock International Airport. Stay and Fly packages are available. Syracuse University, Destiny USA Shopping & Entertainment Center, Onondaga Lake and the Empire Expo Center- home of the New York State Fairgrounds, are close to the hotel. The nearby NBT Bank Stadium is home to the Syracuse Chiefs, the International minor league baseball affiliate of the Washington Nationals. Syracuse's Oncenter Complex, a multi-venue exhibition, convention and entertainment facility, is just minutes from this Syracuse, NY hotel. A variety of restaurants and cocktail lounges can be found in the surrounding area, including the Atrium Lounge featuring a pub menu that is located on the hotel premises. Guests can find amenities galore throughout the hotel, such as free airport transportation, free wireless high-speed Internet access, free weekday newspaper and an indoor heated pool and hot tub. Enjoy our free hot breakfast featuring eggs, sausage or bacon, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! An fitness center is located on site for convenience. Pets are welcome for a small fee. Business travelers can appreciate the hotel's computer center, fax services and on-site computer with high-speed Internet access. For special events, the hotel has over 3,000 square feet of banquet space and on-site catering staff. The ballroom accommodates up to 200 people and the meeting room accommodates up to 300 people. Banquet, conference and wedding packages are available. All rooms at this Syracuse, NY hotel come equipped with desks, hair dryers, coffee makers, irons and ironing boards. Some rooms contain multiple-line telephones, refrigerators and microwaves. The hotel provides plenty of parking for cars and tour buses. Guest laundry facilities and valet cleaning services are provided. ... more   less 
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Also Known As:
Comfort Inn & Suites Syracuse Airport Hotel Syracuse
Comfort Inn And Suites Syracuse Airport
Comfort Inn Syracuse
Syracuse Comfort Inn
Comfort Inn North Syracuse
North Syracuse Comfort Inn

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