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“Renovating, so hard to judge”

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Comfort Inn & Suites Syracuse Airport
Ranked #17 of 32 Hotels in Syracuse
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Renovating, so hard to judge”
Reviewed 8 April 2014

The hotel was renovating while we visited, so it was hard to judge too harshly. We had brand new carpet in our two-room suite (two rooms, two bathrooms). The room was immaculately clean. The TV worked. The temperature control was easy to use. The bed seemed small for a King, but we were only staying one night before flying back home, so we didn't care about that (though we would have had we been there longer, seeing as we were sharing the bed with our one-year-old twins). The restaurant was a bar/lounge and seemed kind of seedy... it was not a family-friendly atmosphere. The bartender was also the waiter and he was more concerned with getting out drinks than food. The food was bland and overpriced. The service mediocre bordering on neglectful. We wouldn't eat there again. Ever.

But our only REAL complaint was the water... my husband went in to shower before bed and discovered that the water was gross. It REEKED. Like mud or soil. And then my husband stank, like he'd just dug himself out of a grave. So I didn't shower and the twins didn't get a bath. So we were all a little ripe for our flight back home. We would not have stayed a second night after discovering the mud-water.

Perhaps this will be fixed in the renovation? I can only hope so!

  • Stayed April 2014, travelled with family
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Jessy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (111)
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English first
Ottawa, Canada
Level 5 Contributor
91 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 31 March 2014

Got this through Priceline. Definitely NOT a 3* as rated. I get that it's under renovation but the overall dumpiness of the place needs more than new carpet.

The staff was young, distracted and indifferent. None of the doors work on the first (or second) key swipe. When they did unlock they required quite a jolt to actually open them. The pool was rented out for a kid's birthday party. An event room near the lobby was rented out to loud drunken partiers which limited guest parking. Stale donut breakfast. Walls are thin. Room was meh.

There are tons of choices in Syracuse, no need to stay here.

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank SomeGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Syracuse hotels

Kingston, Canada
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 March 2014

Stayed here on the recommendation of a friends and because they offer a park and fly room rate. The property is in very rough shape. Worn carpet, incredible amount of dust in the heat/air conditioner vent, broken furniture, stained sheets, not enough electrical outlets to charge a phone, etc. Lamp on the night stand was in the way so I tried to slide it over and it was stuck to the surface. Gave it a good nudge and it moved, but it left a black outline where it had been sitting for who knows how long.

Won't stay here again. Saved about $40 or $50 over parking at the airport and staying at a nicer place. Not worth it.

Best part of the stay? The shuttle driver. Very helpful and polite.

Room Tip: Stay away.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kingstonsean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regan W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, 31 March 2014
Thank you for sharing the review of your recent visit to our hotel. We are currently in the process of renovating our hotel which is well under way. We have completed the lobby, the bar, the atrium area, and the pool. We will continue to upgrade our rooms, hallways, and common areas in our next phase of the remodel. We appreciate your feedback and we look forward to completing our renovations soon.
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ottawa
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 March 2014 via mobile

We stayed at this hotel for one night and have no complaints at all. Our room looked out into the atrium and pool area, so yes, when we were in our room, we could hear people from these areas. However, the noise stopped at 10pm and it wasn't loud at all. NO traffic noise in this room (219).

The free breakfast was perfectly fine.

The hotel is just down the road from Destiny USA and right off the 81. Very convenient location. Although we didn't use it for traveling to the airport, it is only 10 minutes from there.

I would stay here again and recommend it to anyone looking for an inexpensive, basic hotel that is clean!! :)

Stayed March 2014
Helpful?
1 Thank taboom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Kay W, General Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, 27 March 2014
We are honored that you have chosen the Comfort Inn & Suites as your Syracuse base hotel. It is through comments and recommendations, such as yours, that future guests rely on in locating a hotel that exceeds their expectations. We truly look forward to your return visit.
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Sarasota, Florida
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 March 2014

Stayed here a few nights in February.

Breakfast offered so many items to choose from. Evenings at the lounge were great. Received great food and service from the Bar Staff. Would not hesitate to stay here again in the future.

You get so much for a great price!

Room Tip: I prefer the first floor.
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  • Stayed February 2014, travelled with family
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Helpful?
Thank Hereandthere34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Kay W, General Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, 27 March 2014
We would like to thank you for your wonderful words regarding The Comfort Inn & Suites. I am happy to hear you had an excellent stay and experience in our hotel.
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Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

Stayed at the Comfort Inn on Buckley Rd. check in staff ok. Room wasn't clean again( we stayed before 3 different times and each time room was filthy). Pool area was a kids playground and no parents watching their children.
Bar and restaurant was the best! We have never had a bad experience. Mike has always been our bartender and server and does an amazing job. Always polite, smiling, and remembers all of us. We travel with 2 other couples so taking care of the 6 of us is a challenge. Food great and never had to wait for drinks even when it was super busy.
We decided to keep coming there because Mike makes up for the rest of the issues aka dirty rooms.

Room Tip: Call ahead and reserve room then call again the day of and make sure rooms are checked for cleanline...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jack S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Britain
Level 4 Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 March 2014 via mobile

Once more we were not disappointed in a Comfort Inn. It was even nicer that there was a restaurant within the building eliminating the need to get back in the car to have dinner after seven hours already! The halls were tired and worn in appearance but once inside the room all was great! Loved the bed!!! Pool area, hot tub, computer room all combined with the restaurant and breakfast area. This was a renovation and we overheard plans for further updating ( carpets in hallways)! Well done Comfort Inn!!

Stayed March 2014, travelled as a couple
Helpful?
Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Kay W, General Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, 27 March 2014
Thank you for all the wonderful comments regarding our hotel and staff. We hope that the Comfort Inn & Suites will remain your choice hotel when visiting Syracuse. I am happy to inform you we are currently in the process of updating the hallways in the hotel and hope you can see the transformation soon.
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Additional Information about Comfort Inn & Suites Syracuse Airport

Property: Comfort Inn & Suites Syracuse Airport
Address: 6701 Buckley Rd, I-90 and I-81, Syracuse, NY 13212-4261
Phone Number:
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 32 Hotels in Syracuse
Price Range (Based on Average Rates): £
Hotel Class:3 star — Comfort Inn & Suites Syracuse Airport 3*
Number of rooms: 166
Official Description (provided by the hotel):
Located just northwest of the junction of Interstates 81 and 90, the Comfort Inn & Suites Airport is less than five miles from Syracuse Hancock International Airport. Stay and Fly packages are available. Syracuse University, Destiny USA Shopping & Entertainment Center, Onondaga Lake and the Empire Expo Center- home of the New York State Fairgrounds, are close to the hotel. The nearby NBT Bank Stadium is home to the Syracuse Chiefs, the International minor league baseball affiliate of the Washington Nationals. Syracuse's Oncenter Complex, a multi-venue exhibition, convention and entertainment facility, is just minutes from this Syracuse, NY hotel. A variety of restaurants and cocktail lounges can be found in the surrounding area, including the Atrium Lounge featuring a pub menu that is located on the hotel premises. Guests can find amenities galore throughout the hotel, such as free airport transportation, free wireless high-speed Internet access, free weekday newspaper and an indoor heated pool and hot tub. Enjoy our free hot breakfast featuring eggs, sausage or bacon, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! An fitness center is located on site for convenience. Pets are welcome for a small fee. Business travelers can appreciate the hotel's computer center, fax services and on-site computer with high-speed Internet access. For special events, the hotel has over 3,000 square feet of banquet space and on-site catering staff. The ballroom accommodates up to 200 people and the meeting room accommodates up to 300 people. Banquet, conference and wedding packages are available. All rooms at this Syracuse, NY hotel come equipped with desks, hair dryers, coffee makers, irons and ironing boards. Some rooms contain multiple-line telephones, refrigerators and microwaves. The hotel provides plenty of parking for cars and tour buses. Guest laundry facilities and valet cleaning services are provided. ... more   less 
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Also Known As:
Comfort Inn & Suites Syracuse Airport Hotel Syracuse
Comfort Inn And Suites Syracuse Airport
Comfort Inn Syracuse
Syracuse Comfort Inn
Comfort Inn North Syracuse
North Syracuse Comfort Inn

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