We booked a chalet here as part of a tour between Washington DC and Boston. We wanted to see a variety of country, and we planned to stay in a variety of lodgings from humble B&Bs and lodges to nice hotels, but we felt that this place, when we arrived, bore precious little resemblance to the pictures on the website.
Entering the hotel lobby was a strange experience since there was not a soul there. There were dead flies on the front desk which was covered in papers and bits and pieces which looked as if they'd been there a very long time. We called out, many times, and climbed the stairs to the upper stories to look for staff, but there was nobody in except one other guest who disappeared pretty quickly. Eventually, we found a piece of paper on the desk which said to ring a phone number if we needed help. We rang, and a very young man quickly appeared and found our booking, and showed us to our cabin. He was helpful and polite in a vague kind of way, (he didn't know if the water from the cabin taps was safe to drink, though he did offer to provide bottled), but he left pretty soon after we arrived and was apparently no longer on the property. I have to say that he asked if we were OK before he left, but I really hadn't had a chance to properly assess the situation and didn't mention my apprehension, so it was not his fault that he left us unhappy.
On looking around the cabin, I was dismayed. There was a very musty 'fungus' or mould type smell which was a big concern since I'm asthmatic and suffer from quite serious allergies. It was clearly damp (or at least had been damp), because the paper lining the drawers was yellowed and curled. The bed looked clean and tidy, but the alarm clock at the side was coming apart and while we were there began making a horrible buzzy 'short-circuit' noise as if it were trying to sound the alarm and failing.
The cabin was pretty basic when compared to the picture on the website, which suggests a certain level of luxury. It was clean, and didn't seem to be dusty, but I saw no beautiful decorative panels; the wood was not blond and pristine, but darkish and seemed old. I saw no ornaments like the ones in the website photo, and the furniture was basic and also appeared rather old. In short, it did not feel like a comfortable hotel room and was not what we expected for $200 a night.
There was an extensive library for guests in the main building, and the sitting area and dining areas looked clean and comfortable (although there was a tangle of wiring hanging off a beam behind the bar) and I have no reason to believe that other services like wi-fi and DVD library were not provided. My disappointment is purely with the quality of our room.
In short, the website write-up suggests a level of luxury which was entirely absent, and although items described were present, we felt let-down and misled and I did not feel able to sleep in such a damp, potentially spore-laden environment*.
My husband had lost patience by this time and we left to stay in a Comfort Inn that night, expecting to pay for our stay, though in fact we were not charged, which was generous.
He did not ring again to ask for a room change or to inform the proprietors of our departure, because we felt that another cabin would be no different since there is nothing to suggest a scale of comfort/prices of cabins on the website.
* It had been made clear at the time of booking that I had a feather allergy. I was pleased that there were no feathers in the room, but I was very disappointed to be presented with another potential problem for someone with breathing difficulties and would have preferred to have been notified that the environment could be damp with the possibility of mould, etc.
- Official Description (provided by the hotel):
- Areas only first class Adirondack style Lodge, featuring comfortable upscale accommodations with spectacular views of the Catskill Mountains. Relax in one of our spacious private cabins or in one of the distinctive suites or rooms inside the Lodge or East Lodge. All are luxuriously appointed and tastefully decorated and include modern amenities. Mountain Brook is an old world escape from the frantic pace of city life. ... more less
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