We were planning on using a Fund Raising Gift Certericate to this restaurant. We live 45 miles from restaurant. My my sister- in-law (Certificate Winner) who lives on Long Island was also with us. Since we were travelling a distance I called for reservations and left my cell phone number to confirm. Since we did not hear from the restaurant, we went for our meal. The restaurant has old world charm, but when you walk in the door you were hit with a obnoxious musty odor.
We met by a hostess who informed us that the restaurant was not serving dinner because they were hosting a party. We explained that we had come a long distance and had called for a reservation. The hostess told us they could do nothing about it. We asked to have the Gift Certicate extended. She went to the kitchen and after listening to the messages said they did could not understand the message. She extended the Certicate for one month. We asked to extend it for 6 months to a year, which she said she would have to speak to the owner. The owner came out of the kitchen in a rage and berated us and told us he was too busy and he did not have time to speak to us. We asked to please just extend the Certificate. We asked to give us the value of the Certificate in cash. He became totally enraged and went back to the kitchen.
We have never been treated so poorly, and we will never set foot in this restaurant again. What happened to Customer Service?
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