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“Very good hotel”

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Sheraton Tarrytown Hotel
Ranked #7 of 7 Hotels in Tarrytown
Reviewed 13 November 2013 via mobile

We stayed here during our trip to Sleepy Hollow. The hotel is located right off the highway. A supermarket is right across the parking lot. The lobby and rooms were fine. Breakfast in the hotel's restaurant was average. The best thing about this hotel is its proximity to Sleepy Hollow and the highway.

Stayed: October 2013
Thank Rmy1221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennifer_sanchez953, Front Office Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded 25 November 2013

Dear Rmy1221,

Thank you for staying at the Sheraton Tarrytown,

I noticed that enjoyed your visit to Sleepy Hollow. Tarrytown and Sleepy Hollow have so much to offer such as the Lyndhurst Castle , Kykuit, and Philipsburg Manor. Sleepy Hollow offers great restaurants as well as the Sleepy Hollow Cemetary.
I am glad you enjoyed your visit at the Sheraton Tarrytown Hotel. We hope to see you again soon!

Jennifer Sanchez
Front office Supervisor

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240 - 246 of 497 reviews

Reviewed 11 November 2013

The Sheraton Tarrytown is a modern and comfortable hotel. While rooms are average in size, they are well designed, with a generous bathroom. We liked the large shower with excellent water pressure, good air ventilation in the bathroom and bedroom, large desk, bench for luggage placement, friendly staff and the lounge on the club floor that had coffee available. We did not care for the softer style mattress and the few small areas of peeling wallpaper. We did not have an opportunity to eat at the hotel. The hotel is located in a strip shopping area that contains a large Stop and Shop supermarket and other stores. I highly recommend the hotel as a pleasant place to stay.

Room Tip: The club floor on the 6th floor was quiet and had a nice lounge with free coffee and other drinks.
  • Stayed: November 2013, travelled as a couple
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Thank betty485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennifer_sanchez953, Front Office Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded 1 December 2013

Dear, betty485

Thank you for staying at the Sheraton Tarrytown. I am happy to read that you loved our rooms. Next time you visit you should and eat at our SB&G Lounge, Food is fantastic. I also do apologize about the peeling of the wall paper. Overall I'm glad you enjoyed your stay here.

Jennifer Sanchez
Front Office Supervisor

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Reviewed 8 November 2013

Stayed during a weekend (family wedding). Nice room, but no fridge and no safebox, only coffe maker.
Sfaff was very friendly and cooperative. Lobby and restaurant rather small and crowded most of the time

Nothing really wrong, but nothing exceptional either

  • Stayed: October 2013, travelled with family
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Thank BemiIsrael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennifer_sanchez953, Front Office Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded 25 November 2013

Dear BemiIsrael ,

Thank you for staying at the Sheraton Tarrytown. I apologize for not having these amenities in the room but they were available upon request. We hope to see you in the future and please indicate these amenities in future reservations.

Thank you and we hope to see you again,

Jennifer Sanchez

Front Office Supervisor

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Reviewed 27 October 2013

This property is really very nice. The rooms are average size, clean and have comfortable beds, the room however, does not offer a refrigerator. The hotel does have a nicer then usual lobby bar located in a compact restaurant and offers drinks (non alcoholic), and snacks in the always open lobby shop. We went for a drink at the bar in the late afternoon and we really were not impressed with the service. It then became clear that no human could be the bartender the restaurant waiter and the room service delivery person ( and he did the functions of all three while we sat at the bar) with the level of customer service that we would expect from the Sheraton organization. The restaurant offers breakfast in 15 mins or less if ordered from the menu or you could chose the buffet. Two of us had buffet and two ordered off the menu. Half and hour later the menu ordered food had still not arrived, even after reminding our server , and the two who chose the buffet were done eating. Then Naomi arrived. She was serving other tables and noticed we were still without food and asked if we OK. After telling her of our issue she agreed that our wait was not acceptable. Off to the kitchen she went and returned with the news that our food would be right out. She was right. Within a few mins the remaining meals were served nice and hot and looking delicious. I did not see Naomi consult with a supervisor but she had the good sense to take control and do the right thing. Her actions were that of an associate who understands how to offer excellent customer service and the Sheraton Organization should be proud of her. Naomi's skills will take her far. She retained our belief in the Sheraton Organization.

  • Stayed: October 2013, travelled with family
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Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennifer_sanchez953, Front Office Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded 25 November 2013

Dear Anne K ,

Thank you for staying at The Sheraton Tarrytown. I would like to apologize for the inncovience.Your kind responses will be conveyed to Naomi and recognized for her great service.

Jennifer Sanchez

Front Office Supervisor

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Reviewed 24 October 2013 via mobile

Service was great at checkin and checkout. Room was clean and well proportioned. Wireless internet was an extra fee $9.95 and $14.95. Breakfast was also not included. Good location and nice area. As competitive as hotels are would have hoped for at least free internet and continental breakfast for $229 per night. Hotel is worth a stay if you are in the area.

Stayed: October 2013, travelled on business
Thank Thexprt7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennifer_sanchez953, Guest Relations Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded 5 November 2013

Dear Thexprt7,

Thank You for Staying at the Sheraton Tarrytown. I am glad you enjoyed your stay with us, I hope to see you again soon!

Jennifer Sanchez

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Reviewed 22 October 2013

Room was ok. Had coffee maker and free coffee. Bottled water was provided. No wet bar. Food in dining room was tasty and priced reasonably.

Nothing wrong with the place. But nothing great either.

Very close to White Plains.



Stayed: August 2013, travelled with family
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jennifer_sanchez953, Guest Relations Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded 25 October 2013

Dear Paul S,

Thank you for staying at the Sheraton Tarrytown, I'm glad you enjoyed your stay.

Thank You,

Jennifer Sanchez

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Reviewed 21 October 2013

The good- newer hotel, updated rooms, great service, good location, good value for Westchester.
The bad- club level severely lacking, no room service 2 to 5 pm. No ice on every floor.
Summary - great service ( close to SPG home office in White Plains) nice place to stay

  • Stayed: October 2013, travelled with family
    • Value
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Thank Rs91568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill40, Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded 22 October 2013

Dear Rs91568,

Thank you for staying at The Sheraton Tarrytown I apologize for the lack of consistency in our club lounge. We will address this to make your next stay with us is even better.

Thank you again,

Jennifer Sanchez
Customer Relations
Sheraton Tarrytwon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Tarrytown Hotel

Address: 600 White Plains Rd, Tarrytown, NY 10591-5104
Phone Number:
Region: United States > New York > Westchester County > Tarrytown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Tarrytown
#5 Business Hotel in Tarrytown
Price Range: £97 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Tarrytown Hotel 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Tarrytown Hotel. Our full-service hotel brings you to the heart of the charm and beauty of Westchester County's historic Hudson Valley. ... more   less 
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Also Known As:
Sheraton Tarrytown Hotel New York - Westchester County
Tarrytown Sheraton

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