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“Very Disappointed by Condescending Staff”

The Wellesley Hotel & Restaurant
Cuisines: American
More restaurant details
Restaurant details
Good for: Romantic, Child-friendly
Dining options: Breakfast, Dinner, Outdoor Seating, Reservations, Seating, Waitstaff
Troy, New York
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Very Disappointed by Condescending Staff”
1 of 5 bubbles Reviewed 4 August 2013

I would love to be able to rate this restaurant with five stars but....After seeing the wonderfull menu posted for the Wellesley Hotel and Restaurant, my husband and I were extremely disappointed to be turned away from the completely empty restaurant due to our casual attire (He was wearing shorts and a nice button down shirt and I had on white capris, top, and sweater). We had come upon the restaurant unexpectedly while visiting the area and were very impressed by both the setting and menu. We enquired about a 5:15 seating but were told (with a very obvious look of disdain) by a young server that there were no free tables until after 9 pm. Interesting that a couple who arrived immediately before us with no reservation, casually dressed and with a young child were immediately seated. Based on setting alone I'm giving the place one star.

  • Visited August 2013
    • Atmosphere
Helpful?
1 Thank lbradley12180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 reviews from our community

Visitor rating
    4
    9
    3
    4
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Watertown, New York
Level Contributor
49 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Good food with great view”
5 of 5 bubbles Reviewed 2 August 2013 via mobile

Our party was geared up for the lamb as we had read the reviews and were going to order it. They were out :-(. We ordered the chefs special flatbread and it was amazing. Bread and salad were both very good and italian wedding soup was good. Note: ask for extra meatballs in the soup as you only get one very small one. The pasta with scallops was only ok. Something was missing. Couldnt put my finger on it. The spinach salad looked very good ad did the stuffed porkchop. Our server Emma was very good and very attentive. We will def come back.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Gina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mt Pleasant, SC
Level Contributor
10 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Have been there for many years in the past & always a great experience!”
5 of 5 bubbles Reviewed 26 July 2013

Hopefully the other reviewers will give this place another chance. We went in late July and the 3 of us had a terrific time. Extremely competent service and food. At our table, we had the nightly special of a seafood chowder topped with cheese biscuits, sea bass and for first course two of us had poached eggs with bacon lardons and mixed greens. Was only a bit disappointed that the server didn't tell us that another mixed green salad was coming later. Oh well, it was still good. The setting there is so unique and it is always wonderful to linger on the front porch for your dinner. Will definitely go back! Do yourself a favor and don't hesitate to go here if ever in upstate NY!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DrJRCInSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trumansburg, New York, United States
Level Contributor
25 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“New owners. Has potential. Get duck nachos!”
4 of 5 bubbles Reviewed 8 July 2013

Ate there over fourth of july weekend. Have eaten through numerous owners at the hotel (Summer 2012 season was my favorite so far.) This year my husband and I went later on a Saturday evening. Had drinks on the front porch. (Huge, inexpensive, delicious -- order from right inside the doors at the bar on your right - large grey goose martini only $7.50). Then we sat down. Lighting a mess. They should light all the candles on the tables -- whether people are seated there or not -- and do without the overhead lights which turn into strobe with the ceiling fans. One bulb directly in my eyes, but they turned it off on request. Duck nachos sound bizarre (apple and blueberry salsa!) but were delicious. We also ordered salmon cakes, which would have been good, but they arrived at room temp. So we sent them back and they were promptly removed from the bill. We had a great time, regardless of lighting and food temp. I recommend going, whether for apps, dinner or drinks on the porch.

Visited July 2013
Helpful?
Thank 409jenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York, United States
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Very Dissappointed”
1 of 5 bubbles Reviewed 15 June 2013

We have dined at the hotel for years under the previous owners. They were fantastic! We ate there recently and the service was poor at best. They were out of many of the menu items and had to remind our server several times for salad and bread. I guess the park is trying to run the place. They should beg for the Brinkman's to come back.

    • Value
    • Service
Helpful?
1 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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