What a terrible experience at Santa Fe in Tivoli this past week. We arrived for a later dinner and were seated at a table with a bowl of stale chips and two glasses of water. We waited.....and waited..... for service. A young guy kept passing by but failed to acknowledge us until after about 15 minutes when he finally says 'Oh are you being helped?' I asked him to remove the items on the table and replace them (obviously the prior customers left without ordering). He returned and cleaned half the table only, leaving my side dirty. So because I didn't want conflict, I cleaned it myself. We ordered the usual enchiladas tipico $15.95 which arrived over-cooked. Since it was late, I didn't return the dinners. As we are sitting there, the noise surrounding us was very escalated. I look around at all the tables and realize they are filled with young people drinking beers and eating chicken wings. So I look at the board and note it's
'wing' night at this authentic Mexican restaurant. I couldn't wait to leave as I was getting totally stressed eating my dinner with all the noise and shouting in a place we once so enjoyed dining at. Half eaten, I boxed up our dinners (another lengthy process waiting for the waiter who completely disappeared and had to ask someone else to help us). On top of all of it, this waiter was totally rude and unfriendly. He
never smiled, thanked me, and was the most obnoxious employee I have ever encountered at a restaurant. This is the first time in my life I did not want to leave a tip at all but felt obligated. Because of this experience, I will NEVER bring my family and friends to Santa Fe again. It's obvious with the opening of an additional restaurant locally, owner is allowing this one to go downhill. What a shame.
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