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“SPIDER`S HAVEN.”
Review of Riverside Hotel

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Riverside Hotel
Ranked #1 of 1 Hotels in Branston
Bristol, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“SPIDER`S HAVEN.”
Reviewed 13 August 2014

great location,staff was great, very polite and informativeev about surrounding area. booked for evening meal, ordered steak but very tough. was also put off by spiders on inside and outside windows in resturant plus bedroom windows. did suggest good window cleaner, not happy with spiders crawling over me at night ,slept very little. my partner was really dissapointed, even after two nights stay the guest ale was not ready. such a shame the place has great potential. on the plus side visited "cauks abbey" highly recommended. a tired old inn just needs some t.l.c.wll we be back,not any time soon.

Room Tip: very clean rooms, great view looking out to eat by the river.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank doreen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review, 17 August 2014
Thank you for taking the time to review our hotel. We have recently had an increase in the spider activity here, being right on the river, and as a result, I have now addressed this issue with our window cleaners, who are not only cleaning the windows, but the weather boards, flood lights and walls on a fortnightly basis to help us combat this issue and it seems to have made a marked improvement.
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490 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • English first
  • German first
  • Any
English first
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2014 via mobile

We arrived at the hotel and were given room keys by very friendly reception staff. Unfortunately the room had not been hoovered and was very small. The bathroom was also very cramped with very little space and ultra loud plumbing! Flushing the toilet sounded like a herd of rhinoceros giving birth!! We had asked for a travel cot, this was not present. Although we had these problems, staff helped immediately. The location of the hotel is lovely, right next to the river with a lovely walk. The breakfast was good too.

Stayed August 2014
Helpful?
Thank Lindsay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review, 17 August 2014
Thanking for taking the time to review our hotel. I'm so pleased to hear that you found my team to be friendly and helpful and that you enjoyed your breakfast. Our rrom standards are usually of a very high standard, so I have had a meeting with my housekeepers to ensure that we do not miss anything and keep delivering spotless rooms going forward.
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Blackpool, England, United Kingdom
Level 5 Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 10 August 2014

This Hotel is in a great setting overlooking the river nice sitting out for a drink and summer sun.
First impressions were good. Checking in at reception we were greeted by a young lady who was professional polite and she came across as a very likable character.

Having settled in our rooms we went to eat in the restaurant. (Review separate)

The Room:
My room was a double with en-suite, flat screen TV with free-view. Free Wi-Fi is also available There was the usual drink making facility's Iron Ironing board telephone, The en-suite was a bath and shower the shower was pretty stable and the hot water flow very good bath filled quickly but the mixer tap does limit how hot you can get your bath water. Towels were fluffy and replenished daily the bed was comfy and the room serviced daily. The room was looking a little bit on the tired side and if the were to nip it in the bud now the might save needing to refurbish fully in the near future.
whilst watching telly I spotted that I wasn't on my own. A large spider was making its way to the bathroom. I'm not squeamish with spiders so I evicted him out the window without a fuss. However I know people who would have freaked at this lets say he wasn't exactly small.

Breakfast:
breakfast was okay again but not fantastic.
The waitress was on the ball and food arrived fairly quick.
Cearials yoghurts croissants were available self service along with juices and fruit.
The cooked breakfast was to order but, The scrambled eggs were like a solid serving of mash not fluffy and light. the Poached eggs didn't look too appetizing either.
The food in general in this establishment needs a coat of looking at perhaps a chef issue at the moment is the problem.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Sean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review, 17 August 2014
Thank you for staying with us and for taking the time to write such a detailed review. I'm pleased to hear that you joyed our location and found my team to be professional & polite and that in general you enjoyed your room and it's amentities.
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Sheffield
Level 5 Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 7 August 2014

On our second visit to this hotel, we had high hopes that it would be a big improvement from the last time, and it was in many ways much improved i.e. efficient staff, service very good and the food was edible, which the first time around it wasn't!

The hotel is greatly in need of some serious refurbishment and even in the Superior room, although it had a state of the art bathroom, the furniture and décor were still shabby in the bedroom. It is just attention to detail, i.e. wonderful walk in shower with rainfall shower head but so clogged up with lime scale the water went off in all directions! The sink, although ultra modern standing on a wooden plinth, was so tiny it was like getting washed in a teacup!

All in all would not stay again in the near future.

Room Tip: Lovely river views so request a riverside room.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review, 17 August 2014
Thank you for choosing The Riverside and for taking the time to review our hotel. I'm so pleased to hear that you have found us to be much improved, with efficient staff and very good service. We are refurbishing our bedrooms one at a time, as my handyman makes his way around the entire hotel and we started with the worst room 1st, so our superior room is yet to receive it's facelift, I have however rectified the problem with the shower and it is now a lovely waterfall shower.
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Blackburn, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 July 2014

Stayed here for 2 nights at a very reasonable rate. The food was good, very substantial breakfasts, friendly staff. If you like long walks along the riverbank, you will love this place, situated right on the river bank, we had a lovely view of it from our window. Would recommend to our friends. The only niggle, the room was a bit tired and could do with a lick of paint, as others have stated, brighter soft furnishings would help, but over all, a very nice stay.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank julie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2014

Called in for lunch on saturday and it was terrible. My husband sent his sandwich back as the bread was dry and hard. He had a side of chips which were not very nice. The chips came in a mini bucket and when he looked into it the bottom was covered in rust and it came at least half an inch up the side of the bucket. It should have been thrown out a long time ago. Very disappointed. Put him right off his food. We have not been to The Riverside for some time but after that lunch we certainly will never be back. Very very disappointed. We also left still hungry. My meal was edible but it was nothing to right home about. Quality was terrible.

  • Stayed July 2014, travelled as a couple
    • Service
Helpful?
1 Thank Yvonne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review, 21 July 2014
Thank you for taking the time to let us know about your recent visit to The Riverside. I'm so sorry to hear that we let you down on this occassion, our food and service is usually of a very high standard, and it would appear that we slipped up and for this I'm truly sorry. I'm unable to explain how the rusted chip bucket was still in use, as it should have been replaced a couple of months ago when we bought all new buckets to replace these, I have now located this bucket and personally disposed of it.
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tamworth
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 July 2014

After being in the area for the day we were recommended the pub for lunch by some passers by on the river. Service was excellent, lunchtime deals were excellent value for money, so much so we ended up having a 3 course lunch which is a rarity for us at lunchtime! Lovely food, hot and fresh. Staff were welcoming, friendly and chatty. Bar staff offered my husband a sample of the local branston beer before pouring him a pint. Nice touch. Will definitely be returning to this place again in the future and the fact that muddy boots and dogs are welcome is an added bonus. Thanks for a great day off work in the sun :)

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sarah g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review, 9 July 2014
Thank you for taking the time to review our hotel. I'm so pleased to hear that you enjoyed your lunch with us, we always aim to please! Here at The Riverside we believe in treating our customer as we would our friends and family, so we always aim to deliver great food at a great price in a friendly manner, as that is how we would look after our friends and family. We look forward to welcoming you back again soon!!
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Additional Information about Riverside Hotel

Property: Riverside Hotel
Address: Riverside Drive, Branston, Burton upon Trent DE14 3EP, England
Region: United Kingdom > England > Staffordshire > Burton upon Trent > Branston
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Branston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Riverside Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
Sky packages in rooms ... more   less 
Reservation Options:
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Also Known As:
Riverside Hotel Staffordshire

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