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“Clean, Bright, Great Restaurant, Service Could Be Better”

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Hilton Garden Inn Troy
Ranked #1 of 3 Hotels in Troy
Certificate of Excellence
Syracuse, New York
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Clean, Bright, Great Restaurant, Service Could Be Better”
Reviewed 8 November 2011

Was very excited to finally be able to stay at this hotel, had heard really great things about it. Very new, very clean, and great decor! Service at the desk was a little slow and came to find out the front office manager actually came out to assist and was pretty rude. The rooms are clean, but narrow in design, housekeeping was extremely helpful when we needed extra towels!! Sports Bar has good food, and a great atmosphere! Would have scored a 4 out of 5 regardless of the front office attitude, but the location itself is inconvenient, REALLY difficult to make a turn into or out of the parking area as it's on a one-lane street that's typically heavy with traffic, very frustrating!!

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brooklynwiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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721 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Sidney, Nebraska
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 17 October 2011

This hotel experience was a great surprise. I booked three rooms for myself and son's and were there for three days. Courteous staff, clean rooms, safe parking, pool and fitness. Restaurant (sports bar) was always busy. The menu depicts this region and venue, nothing more, but that's okay for a trip with some young sportsbuffs ;-) Location, close to airport, the outdoors(Long Pond, recommended hike) shopping in Albany & Saratoga.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank LoriJoseph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 5 Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 11 October 2011

We had a quick stay over here and it was very nice. Room was well appointed and clean. Beds were hard. We didn't use any of the restaurants or amenities due to the quick trip we were there for. Good location in Troy.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chappylover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 October 2011

I always visit this hotel when traveling to the Albany area on business. It is only about 20 minutes from the Albany airport and they have a complimentary shuttle. The service is wonderful and there is a great business center with computers, printers, phones, etc. --all very conveniently placed in the hotel lobby. Staff is professional and helpful. There is breakfast available and a sports bar restaurant on site. The food is good and menu varied.
I have never had a negative experience here.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bookcrazi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connecticut
Level 6 Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 September 2011

Quite unexpectedy, following an emergency room visit because of a highway accident, I recently stayed at this hotel in Troy, NY. I chose it because it was close to the hospital. From start to finish, everyone I encountered here was unfailingly kind and helpful. The reception clerk offered to send the security guy to pick me up. The security guy, aware of my injuries, was careful to avoid potholes along the way. There were some food items available for purchase at the front desk, and the clerk booked a quiet room for me. The room was comfortable and clean, and the AM breakfast spread was excellent and not ridiculously overpriced. Kudos to all the staff, who helped to make my stay very pleasant under very trying circumstances.

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank bea0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 September 2011

If you are in Troy, this is the place to stay. It is no contest. At the edge of RPI campus nearest to East Campus Athletic Village.

Stayed here while spending a couple of days at the track in Saratoga. Saved $70/night relative to comparable properties in/around Saratoga (or, probably Albany). No regrets, whatsoever. I believe this hotel is about 2 years old. It looks even newer than that. Spacious, clean room. "Sleep number" bed. Nice common areas. Reasonably priced breakfast. Sports Bar on premises is just okay. Friendly, helpful staff, but could do a better job of answering "guest services" line Free parking. Easy access to I87/I787 close to I90. 5-10 minutes from Albany, 25 minutes from Saratoga Springs.

  • Stayed August 2011, travelled as a couple
    • Value
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Helpful?
Thank Rick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herndon, Virginia
Level 5 Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 August 2011

This hotel is 2 minutes from the RPI campus, so it's our top pick for moving in and out days. How lucky that it's also a very nice hotel! The beds are so cushy I never want to leave. Staff has always been welcoming and friendly. I definitely recommend this hotel for RPI visitors or travelers along 87.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
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Helpful?
Thank dszym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Troy

Property: Hilton Garden Inn Troy
Address: 235 Hoosick St, Troy, NY 12180-2428
Phone Number:
Region: United States > New York > Troy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Troy
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Troy 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hilton Garden Inn Troy Hotel Troy

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