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“Good value, Very nice hotel with Friendly staff”

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Hilton Garden Inn Troy
Ranked #1 of 3 Hotels in Troy
Certificate of Excellence
Piladelphia
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good value, Very nice hotel with Friendly staff”
Reviewed 14 March 2010

I went with a few girl friends for a tournament in the area. We had a group rate of about $90 per night and we were pleasantly surprised with how nice this hotel was. I think it is in an area "turning around" but we felt very safe in parking lot and hotel. Hotel food was very good and a good value. Staff was very friendly and accomidating with splitting bills and other requests.

Things I had to get used to: lobby on 2nd floor, you need hotel key to operate the elevator (I always forget mine) and watch time of breakfast. Very nice facilities. Only negative is no Hot Tub, just indoor pool.

  • Stayed February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Momstertraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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732 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 December 2009

I have been a Hilton honors member for a few years and have stayed in their hotels in several states, but this was BY FAR my best experience at a Hilton. The rooms were beautiful, clean and comfortable. The breakfast was phenomenal. The guest services were top notch...Amanda, Lisa and Marquia were extremely pleasant and helpful. I am originally from Troy and hate having to stay at an out-of-town Hilton when visiting, so I'm really happy to finally have a great hotel in Troy (and the Hoosick St. location is convenient to everything). I just read two pretty terrible reviews, I guess you can't please some people, but one review was written prior to the hotel opening? Another reviewer hinted the staff was homophobic, but how did they know your friend was gay? Was he propositioning men out front of the hotel? Give me a break. In any event, kudos to the staff and thanks for a fantastic experience.

-Bridget

  • Stayed February 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank briemarshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarsdale
1 review
Reviewed 25 October 2009

For a brand new hotel it lacked appeal. Room had a smell, elevators slow, check in desk - service not great and sundry shop out of basic items ( i was told to go to rite-aid for items that I needed) and complimentary coffee that was empty many times make this hotel in need of guest orientated improvements.

  • Stayed October 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irishpny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level 4 Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 16 September 2009

The Hilton Garden Inn is only a month old, but we had an excellent stay. The rooms and public areas are very nice and the employees are well trained and very courteous.
It is worth taking the breakfast option for the made to order omelettes. The onsite sports bar has very good food and a friendly wait staff.
If you are bothered by traffic noise, avoid the street side of the hotel, but, otherwise, I highly recommend this hotel.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danrichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Troy

Property: Hilton Garden Inn Troy
Address: 235 Hoosick St, Troy, NY 12180-2428
Phone Number:
Region: United States > New York > Troy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Troy
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Troy 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hilton Garden Inn Troy Hotel Troy

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