The staff at the front desk are excellent. Very nice and helpful in restaurant recommendations and directions. The lobby area is relatively nice. I was on the third floor and thought the floors were dirty and hallways kind of dark. . My room did not appear to have been vacuumed or at least it was done poorly. The room is small and quite tight for more than 2 people. The beds were comfortable but I would bring your own pillows. The blankets also seemed old and worn. You could not plug anything into the outlet near the bed without the whole outlet going into the wall (Maybe you could use it but I was concerned enough that I didn't). My room faced the river and you could hear traffic outside, maybe the other side is quieter. The location was perfect for our purpose. If I return to that area I will likely look for someplace else.
- Official Description (provided by the hotel):
- Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more less
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- Also Known As:
- Best Western Plus Franklin Square Inn Hotel Troy