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“A Nice Surprise”

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Best Western Plus Franklin Square Inn Troy/Albany
Ranked #2 of 3 Hotels in Troy
Certificate of Excellence
GreenLeadersSilver level
Miami, Florida
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A Nice Surprise”
Reviewed 17 May 2014 via mobile

We stayed at the Best Western Plus as part of a wedding block. We really did not know what to expect and had low expectations. However, we were happily surprised. The room we had was smallish but it was clean and comfortable. The beds were very comfortable. The air conditioner was quite loud but didn't bother us as it worked very well. We did not have the free breakfast that was included. We opted to explore the neighborhood and found a great coffee shop (coffee was ok, but food was great), a block away. We also walked through the farmers market which was a block away. The farmers market was one of the best I've seen, and the coffee there was great. Troy has very limited options for accommodations. I would definitely recommend this hotel.

Stayed May 2014, travelled with friends
Helpful?
Thank Pucci1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review, 19 May 2014
Thank you so much for taking the time to review our hotel - and we are so pleased that we surpassed your expectations! We love when our wedding guests have the opportunity to not only experience our award-winning hotel, our exquisite banquet facilities - but also our beautiful city! The Troy Waterfront Farmers Market is really a gem and we hope you are able to come back and taste more of its treats as the season goes on!

We are so happy you enjoyed your stay and we hope to have you with us again soon!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
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English first
Rochester, New York
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 May 2014

We stayed @ this hotel because we were in town for a Springsteen concert in Albany. The location of this hotel is great - walking distance to numerous restaurants & bars and the river. Front desk was extremely helpful providing us w/ information and directions to restaurants, and she even gave us a tip on where to park in Albany for the show which saved us a twenty dollar parking fee! Can't say enough about the helpfulness of the staff! Room was nicely appointed, bed comfortable, complimentary breakfast pretty standard, but hey, it is complimentary! Wish we had more time to explore Troy, when we return we will stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank ssuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review, 19 May 2014
Thank you so much for taking the time to review our hotel! We really enjoyed having you stay with us and are so pleased that you "Enjoyed Troy"! We love our city and its proximity to Albany, Schenectady and the rest of the Capital District. We are so pleased you enjoyed staying with us while you were here for the concert and we hope you will return for another fun local event! Best Regards!
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Theresa, United States
2 reviews
Reviewed 14 May 2014

We started staying at this hotel four years ago when my son first started at RPI. It was an above average experience at that time - but not anymore. Noise in the hotel is way up, price is up and the neighborhood is down. Cannot recommend to anybody with a clear conscience. Doors provide no sound insulation from hallway noise, elevator vibrates into room and the drywall between the rooms does nothing to muffle the midnight headboard bangers.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Donald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review, 19 May 2014
Dear Guest,

We sincerely apologize that you had problems with noise on your most recent stay with us. Unfortunately, we periodically have guests that do not respect the comfort of the guests around them - however, we will always speak to noisy guests and/or move you to another room that will be more comfortable. We greatly appreciate all feedback from our guests and strive to make every stay with us at the BW Plus Franklin Square Inn a superior one. I would be more than happy to discuss this with you further, please email me at wgrey@franklinsquareinn.com.

Thank you for your feedback.

Best Regards,
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West Orange, United States
1 review
Reviewed 12 May 2014

working bathroom door (it probably should close all the way) hair on pillows (not my hair) hair on bed blanket (not my hair) stains on throw pillows (not my stains) non-working remote control noise everywhere, running water, foot steps in hall, door closings...just to name a few.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review, 13 May 2014
We sincerely apologize that you had issues with your room and your stay with us. At the BW Plus Franklin Square we take great pride in the cleanliness of our hotel and have brought this report of your stay to the attention of our management and housekeeping staff. In the future, please let us know if there are any issues with your room or service while you stay with us; we are more than happy to move you to another room or upgrade you when we have the availability whenever there is an issue that falls below our standards of cleanliness and service.

I would be more than happy to discuss this further and offer you a complimentary stay in the future. Please contact me at 518.274.880 or wgrey@franklinsquareinn.com.

Thank you for bringing this to our attention.
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Troy, United States
1 review
Reviewed 9 May 2014

Great stay at this location. Expanded breakfast items above continetal. Friendly and helpful staff provided recommendations for eating and location of brewpub. Also provided neat little map of downtown Troy, currently being renovated and repurposed. This was my first visit to downtown since 1960 and it was excellent.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Zack/guest B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich VT, United States
1 review
Reviewed 6 May 2014

I travel frequently to Troy, NY and always appreciate the friendly and attentive staff at the Franklin Inn! Very convenient location for visits to RPI, with easy access to the greater Capital District. Short walking distance to great restaurants and pubs including Finnbar's and Brown's Brewing!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 April 2014

Never stayed in a Best Western before, boy were we surprised at the luxury accommodations at this location. We came to see RPI, and this is very close to campus. The bed was luxurious and comfortable, the room was clean, the towels were large and fluffy. The staff were very friendly and helpful. the free breakfast was a bonus in the morning. The best, of course was the very early morning coffee set out for us early risers!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PattyG614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review, 29 April 2014
We are so pleased that your first experience at a Best Western was such a great one! At the BW Plus Franklin Square Inn we take great pride in providing the most comfortable accommodations and complete customer service possible.

We hope that you will choose to stay with us on your next visit to RPI! Please call us directly at 518.274.8800 to inquire about our special rate for RPI families and visitors.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Franklin Square Inn Troy/Albany

Property: Best Western Plus Franklin Square Inn Troy/Albany
Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Phone Number:
Region: United States > New York > Troy
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Troy
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy

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