I was slightly hesitant to stay at this BW since it was in Troy and I've always thought the area looked rundown when driving through but I decided to take the chance and am so happy I did!
The hotel is very nice with adequate parking around the building. The exterior was nothing fancy to look at but well kept. Step inside and the lobby has WOW factor! Check in was quick and easy and the front desk staff (sorry but I never wrote down your names) were very friendly and smiling. We were told where our room was and where the large breakfast room was located plus where ice/vending was.
I was only in town for the night as I was going to a concert in Albany. The staff made sure to tell me they could give directions if I needed them. It was a hop, skip, and jump to downtown Albany so I made the right choice in location.
The room, while small, while very clean and comfortable. Newly renovated it was in excellent shape. Bathroom was sparkly clean. Beds were super comfy. My teen niece was impressed with the comfort and the quality of bath products as was I.
No noise except for the typical rude group of people coming in at 3am shouting good night to each other in the hallway. No fault of the hotel that grown ups act like kids when away from home. It ended quickly so no harm done.
Hotel has a few restaurants and shops nearby. Hopefully I can visit again soon since the area seemed interesting and safe.
All staff from front desk to housekeeping to concierge were very friendly. Will definitely stay again when I'm in Albany area. Well worth the few minute ride.
- Official Description (provided by the hotel):
- Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more less
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- Also Known As:
- Best Western Plus Franklin Square Inn Hotel Troy