For those of you who have read my other reviews, I hope you will agree that I try hard to be positive and objective. This hotel did not allow me to do so. There are many hotel properties in Troy and the surrounding area. I recommend anyone considering this hotel also look near the Albany Airport just minutes away where there are many nice hotels that will hopefully treat you better. There were several problems. The biggest problem was extreme noise outside of our room much of the night. Apparently there were two very rowdy wedding parties in the hotel. I had asked to be placed at the end of the hall AWAY from the elevator. Instead, our room was just two doors down from the elevator. All night long, very loud guests were walking past our room partying and talking very loudly. The doors and walls are not very soundproof. It was impossible to get any sleep. We called to complain and the desk claimed they had come to our floor and found it quiet so they did nothing more about it. When I complained about the problem in the morning, I was told that an adjustment could not be made at that time until the hotel manager could review our situation.
I received a call later in the day from the manager. Contrary to what the desk personnel had told us that they could not find anyone causing problems, the manager (Ivan) told me that they had been forced to eject several guests because of the disturbances. Apparently, the situation was very serious. Although he offered a modest reduction in the price of the room, this did not compensate us for the complete lack of sleep that night. In short, we received NO VALUE for our room and we would have been better off simply driving 3 hours home instead, rather than staying overnight. We can understand that the staff cannot predict that guests may get out of hand, but when they do, they should control the problem immediately and make proper adjustments for the other guests who were put out by the extreme inconvenience.
A second but related problem is the HVAC system. Normally, we like to leave the fan on blowing on high to create white noise and help block any disturbances. The system at this hotel does not work that way. Once the AC compressor stops, the fan also stops. This means that the AC is cycling on and off throughout the night, stopping and starting. Of course, when it’s on, it helps block the ambient noise. When it’s off, you can hear everything outside the room. We turned the unit down to 60 degrees and the room was freezing (we used the extra blanket to stay warm) but the unit still kept cycling.
Finally, I was not happy at all with the room charge. We had stayed here a few weeks earlier at a much lower rate. Since I knew that we would be returning a few weeks later, I re-booked the hotel while at the front desk. The clerk never told me that the rates were 50% more than when I was staying on that occasion. So I was shocked when I got the bill this time around and saw how expensive it was. I also complained about this to the manager, and they simply argued with me that they charge different rates at different times of year. That’s fine, but what was upsetting was the lack of any communication when I booked the room.
- Official Description (provided by the hotel):
- Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more less
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- Also Known As:
- Best Western Plus Franklin Square Inn Hotel Troy