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“Overnight hotel stay”

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Holiday Inn Express Hotel & Suites Utica
Ranked #2 of 13 Hotels in Utica
Certificate of Excellence
Bridgewater, Massachusetts
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Overnight hotel stay”
Reviewed 2 August 2014

6 or us were traveling from Niagra Falls, Ontario to Derry NH and wanted to stop halfway. We stopped into holiday inn express in Utica and they had rooms available. Mindy, the front desk associate, warned us that there were teams of 8 year old baseball players staying there. She said they were all on the 2nd floor so she put us on the 3rd floor and gave us the managers discount. She told us about Delmonicos steak house that was right next door and even gave us coupons for free dessert. The food was fabulous and the dessert was delicious and huge. Mindy was awesome!
The hotel was extremely clean and the rooms were beautifully appointed and had all the amenities you would ever need. Towels were soft and the beds were super comfortable . I would definitely stay there again if I was in the area.

Room Tip: My room was awesome on the 3rd floor
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Lynn0129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, 6 August 2014
Dear Lynn0129,
I'd like to thank you for giving us such a great review! I'm so very happy to hear that Mindy took great care of you. She's been with us a while and always leaves a memorable impression with our guests. I'll be sure to share your many compliments with Mindy and the rest of our staff. Maybe next time you're in the area you can enjoy our complimentary evening snacks located in the lobby.
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268 reviews from our community

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    2
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Ohio
Level 4 Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 31 July 2014

Stayed one night on our way to Maine. It was very close to the toll road exit and near a gas station which is convienient. We had two adults and 2 kids under 3. I used points to book the room and ended up getting a king accesible room. The room had an exceptionallly comfortable bed and plenty of room for our pack and play. The room also had a couch which could be used for sleeping. We didn't use any of the hotel amenities. We did enjoy the breakfast which had a pancake maker and other hot foods along with your normal continental breakfast items. I would definitely stay at this hotel again.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank knup342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, 3 August 2014
Dear Knup342,
Thanks so very much for the great review! I'm so very happy that you enjoyed your stay with us. Sounds like you were upgraded to our king suite, which we always try our best to upgrade our rewards members when upgrades are available. Maybe next time you're in the area you can enjoy our complimentary DVD rentals located at the front desk.
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Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 July 2014 via mobile

We were welcomed by Mindy who was very hospitable, accommodating, and was very helpful with recommendations. You couldn't help but enjoy her sparkling personality. Great location and within walking distance of Delmonico's Steak House, a very good choice.

Stayed July 2014, travelled with friends
Helpful?
Thank Valcoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, 3 August 2014
Dear Valcoop,
I'd like to thank you for the great review! Mindy's been with us for quite some time and she always knows how to put a smile on our guests face and make them feel right at home. I'll be sure to share your compliments with Mindy and the rest of our staff! Maybe next time you're in the area you can enjoy our complimentary DVD rentals located at the front desk.
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Fulton, Mississippi
Level 6 Contributor
134 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 July 2014

This is a relatively new property and it is very expensive! Our King Suite was nearly $200 for just one night. Definitely overpriced for this area. The room was large but nothing special. It was clean and the beds were OK.

The one redeeming quality at this location was the restaurant nearby. The Delmonico Steak House.

Room Tip: Higher floors are quiet
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Willaim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, 11 August 2014
Dear William H.

Thank you for taking the time to give us your feedback. I'm sorry you didn't feel that your room was worth the price. I hope you were able to enjoy our complimentary hot breakfast however; we now are offering pork and turkey sausage, whole wheat bread and english muffins, and several varieties of Chobani yogurt. If there's anything more you would have liked to see us do to improve your stay, please feel free to contact me directly.
Sincerely,
Lee Arthur
ph 315-724-2726
em: larthur@visions-hotels.com
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Utica, New York
1 review
Reviewed 23 July 2014

I have stayed at Holiday Inn Express in many cities in NY recently....Rochester, Plattsburgh, Victor, Canandaigua, Lake George...they are all great! Utica tops them all in terms of cleanliness, breakfast staff (Karin is wonderful...friendly and a hard worker), AND OVERALL staff friendliness. The housekeeping staff is the best of any I have experienced (Dana).

Room Tip: chose one on the top floor
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank michele c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, 3 August 2014
Dear Michele C,
I'd like to thank you so very much for taking the time to give us such a great review! Karin has been with us since we've opened and always knows how to make our guests feel right at home. We always encourage all of our staff to be personable and interact with our guests, and Dana is always sure to do! I'll be sure to share your many compliments with our staff. We look foward to your next visit with us!
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emmatl
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 July 2014

We spent one night at this hotel on our way to Cooperstown NY. The hotel was newer or recently renovated and the room was clean and comfortable. The bath was small with the sink in the front alcove of the room. Lobby was small. Upon check in it was full of a construction crew enjoying a complementary tray of cheese and cookies that were on a cart. It was quite picked over and never attended to. We paid 188.00 plus tax for a standard room. We paid cash but they still held the room charge on our credit card as well for 3 days. When we asked the manager about this and if there was anything she could do about it she said they were completely booked so take it or leave it. Though at other HI express locations they only held 10.00 on the card when we paid cash. We ate an early breakfast and it was well stocked and clean. Staff was much more friendly upon check out.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank emmatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, 8 August 2014
Dear emmatl,

Thank you for your feedback. We are glad to hear you found the rooms clean and comfortable. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We are sorry for the issues you experienced during your stay. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you would give us a chance in the future to show you how great our hotel is.

Sincerely,

Connie D
Case Manager
IHGCare
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Hamilton, Canada
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 July 2014

as we were heading to NH we decided to stop in Utica for the night, we found the Holiday Express online and booked a room, we were very thrilled how fresh and clean the room was, we enjoyed a swim in the pool and a wonderful full breakfast....the only problem was the price was much lower as we found out in a coupon book so were a little disappointing that we had spent way too much money booking ahead, so we have learned to pick up the coupon book on our next adventure.

Room Tip: we found the rooms very quiet
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank blueeyeshavingfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, 3 August 2014
Dear Blueeyeshavingfun,
I'd like to thank you for taking the time to give us such a great review! I'm so very happy you were able to enjoy your stay with us. I'd also like to apologize for our rates being so high. Our rates are a bit more in the summer due to it being a busier time of the year. The coupons are for walk ins only, so you're not always gaurenteed a room when using the coupon. If there's anything at all that I can do for you please contact me directly.

My name is Ana and I'm the guest relations manager. You can contact me via email: AnaMFig9@yahoo.com or you can call the hotel directly: 315 724 2726. Thanks again!
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Additional Information about Holiday Inn Express Hotel & Suites Utica

Property: Holiday Inn Express Hotel & Suites Utica
Address: 23 Wells Ave, Utica, NY 13502-2521
Phone Number:
Region: United States > New York > Utica
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Utica
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Utica 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is the newest hotel in Utica NY and was built with convenience in mind. Located less than one mile from I-90, the hotel is also within walking distance of several famous Utica restaurants, like Delmonico's Italian Steakhouse nextdoor, and Aqua Vino Restaurant accross the street overlooking the Erie Canal. The long list of amenities includes free Hot Breakfast served daily with the famous Holiday Inn Express cinnamon buns and pancakes, along with wifi, parking, computer center access, and an indoor pool, fitness center, and patio in the rear. You will be looking forward to you next trip through Utica after staying here. ... more   less 
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