Hotels in the BW chain are usually reliably comfortable. This appears to be a motel bought by the chain, and it is in need of renovations. The shower controls were leaking, we had to repair the toilet as the chain kept falling off, no caulking around tub, and the room was freezing and could not be made warmer in winter weather. The TV was small and not flat screen. There were insufficient blankets on the bed to stay warm. The breakfast was the best part of the stay, although the prefab eggs and sausage were disappointing. The sheets were worn and scratchy feeling. The young man on the front desk tried to be accommodating, considering the state of the place. We did not book in advance, and there was a hockey tournament in town. I can see why the Hampton Inn across the street was fully booked and this place was not. Very surprised that BW has their name attached to this place.
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- Also Known As:
- Best Western Gateway Adirondack Hotel Utica
- Best Western Utica
- Utica Best Western