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“Sep 2013”

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Best Western Gateway Adirondack Inn
Ranked #5 of 13 Hotels in Utica
Reviewed 28 September 2013

Very comfortable and relaxing during a lengthy road trip. Staff most accomodating plus very informative of local eateries. Their pleasant demeaner made us feel at home. Room size was important since us older folk seem to need more room for mobility ease.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with Best Western
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this reviewResponded 1 October 2013

Thank you so very much for your kind response of our hotel! We are so happy that we could provide you with a comfortable and relaxing stay during your road trip! We here at the Best Western pride ourselves in our customer service and we have a great staff who are always going the extra mile to accomodate our guests! Again, thank you so much for staying with us, and we hope to see you again if you are ever in the area!


Thank you

Kayla White
Front Desk Manager

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314 - 320 of 384 reviews

Reviewed 20 August 2013

At 2:30 am the HVAC system started to make a lot of noise and part of the ceiling came crashing down! Staff indicated that someone would look into the problem the next day, after we had checked out. We would not use this location but go to a different hotel and pay a little more for a good nights sleep.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank Todd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this reviewResponded 22 August 2013

Thank you for your review on your recent stay at our property! I truly do apologize for this incident that took place while you were staying at our property. Rest assured, our maintenance department has repaired the HVAC system and everything is in proper working order. Although you mentioned you would not use this location again, we would love to have you come back and give us another try to make your stay outstanding. Should you wish to book with us again, please contact me directly at 315.732.4121 and I will be glad to help you!


Thank you
Kayla White
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2013 via mobile

Polite front desk help, room was clean, beds and pillows were comfortable. Nice surprise to find nice thick towels.
Breakfast was pretty standard fare, yogurt, cereals, muffins, bagels, tray of cold waffles, sausage, eggs, 2% milk only, juices, fresh fruit (apples, oranges), coffee, tea. Large eating area with tv.

  • Stayed: August 2013
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Thank eatsoutagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this reviewResponded 22 August 2013

Thank you so much for your review on your recent stay at our property! We are so glad to hear that we could provide you with comfortable and clean accommodations. We are also glad to hear that we have been able to show you how outstanding our customer service is at the property! Our breakfast room is one of the larger breakfast areas within the Utica area, and we get many compliments on this particular area! We hope to see you again!


Thank you
Kayla White
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2013

This was a very pleasant hotel, and good accommodations. The room was clean and satisfactory. The front desk staff (only staff with which I came in contact) was very pleasant and helpful, and there were plenty of good family restaurants, particularly Delmonicos (Italian and steak in a Frank Sinatra setting) next door. The morning breakfast was OK. Overall, a great value for the price.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Best Western
Thank Chuck E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this reviewResponded 5 August 2013

Thank you so very much for your kind review about our property during your recent stay here! On behalf of myself and our entire Best Western team, we are so pleased that we could make your stay an enjoyable one. We pride ourselves in customer service and I work closely with each of my Front Desk agents to go above and beyond when needed! Our housekeeping staff is a great bunch of cleaners that know how to make the room as clean as can be! Again, thank you for your review, and we hope to see you at our hotel the next time you are in Utica!

Thank you

Kayla White
Front Desk Manager

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Reviewed 4 August 2013

Stayed one night at the Best Western in Utica, New York and was disappointed with the overall condition of the facility which appeared "old and tired" despite a new appearance on the front and entrance. We were assigned a room in the Annex section of the facility and found that both fron and back entrance doors had electronic locks which did not function - in fact the back door was held open with a stone - needless to say this left us with a question about our security as anyone could enter the facility at any time..

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Best Western
1  Thank caperOttawa_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this reviewResponded 5 August 2013

Thank you so very much for reviewing our property in regards to your recent stay here. We here at Best Western Gateway Adirondack Inn care very much about our guests security while here at our facility, and are working with our locking company in order to get both locks fixed. We have a technician coming out today to actually fix both doors and we are hopeful that this will solve the problem that we have been having. We hope that you will consider us again when coming into the area, so we can better serve you with customer service as well as security.

Thank you again
Kayla White
Front Desk Manager

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Reviewed 13 July 2013

Chose this hotel from the others in the area as we were passing through. We were pleased with our choice and would stay here again. The room was very clean which is at the top of my list of looking at hotels. The Wi-Fi worked great and there was a great variety of TV channels. There was a great complimentary breakfast with a good choice of hot and cold foods. The double rooms had double beds rather than queen beds for anyone looking for queen beds. This hotel was easy to access from the I-90.

  • Stayed: June 2013, travelled with family
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Thank Shlopsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this reviewResponded 17 July 2013

Thank you so very much for your review of our property on Tripadvisor! We appreciate your feedback and we take all comments and look at ways of improving. We pride ourselves with the cleanliness of our guest rooms and are so happy that you found your room to be in perfect shape. We are always looking at improving our guest experience and are looking into implementing coffee and cookies in the evening upon checkin! We would love if you came back in the future and stayed with us again! We appreciate your business and thank you for staying with us!
Kayla White
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2013

We stayed at this hotel for one night as we were passing through. The location was easy right off of the highway.
The room was good. The carpet was a little used, but the beds were clean and comfy. The room was also quite large with access to wifi and a T.V. with many channels. The room could have used a fridge. The one main problem with the room was the paper thin walls. I don't know if this was because we had a connecting door or if all of the rooms are like that.
The breakfast was adequate, with eggs, sausage, waffles, toast bagels etc... and coffee and juice.
The service at the front desk wasn't the best. When I walked in to the desk to check in they were helping another customer, after she was gone the two guys behind the desk proceeded to talk to each other about how busy the night had been for awhile before deciding to help me. Once they did help me I was checked in in about 5 minutes. When I went to check out the guy behind the desk didn't get off his phone the whole time and just handed me my receipt.
Overall it was a good hotel for a one night stay as passing through. It was quite clean.

  • Stayed: June 2013, travelled as a couple
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Thank whoopi1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this reviewResponded 17 July 2013

Thank you for your review on Tripadvisor about our property! We are glad that we could accomodate you for your overnight stay! We are so happy to hear that your room was right on to our cleanliness standards and glad that you found the room comfortable and large! We are continuing to work on our customer service and have made several positive changes in that area. I can assure you that I have been working closely with the Front Desk Agents in order to provide that superior customer care that Best Western is looking for. We hope you will come back and stay with us again and allow for us to show you all the positive improvements we have made with our customer service!

Thank you
Kayla White
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Gateway Adirondack Inn

Address: 175 N Genesee St, Utica, NY 13502-2511
Phone Number:
Region: United States > New York > Utica
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Utica
Price Range: £61 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Gateway Adirondack Inn 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western

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