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“Another great value priced find in Utica”

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Best Western Gateway Adirondack Inn
Ranked #6 of 13 Hotels in Utica
Highlands, New Jersey
Level 6 Contributor
299 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Another great value priced find in Utica”
Reviewed 17 April 2014

There are several good choices for hotels in Utica so I did not bother making a reservation. I started hotel price hopping at 4:30pm. A few of my favorites were "value priced" at over $100 per night. I took a chance and stopped at the Best Western. I asked for the AAA rate and it was competitive but not good enough for a stay; then I asked for the best rate. The best rate was good but I wanted to check the room. The room was large and well furnished. I ended up with a parking space right in front of the door next to the room. The front desk clerk was thoughtful and helpful.
The king size bed was very comfortable. The hotel is a good choice for business or leisure.

  • Stayed April 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank JDRolle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this review, 21 April 2014
Thank you so much for your recent review of our property! We appreciate your kind words and are glad that we could accommodate your needs. We are glad that you found our rooms to be large and well furnished and that the bed was very comfortable. We pride ourselves in customer service at all times here at Best Western and are glad we made your stay enjoyable!
We hope you will consider us again if you are ever in the area!

Thank you
Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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349 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Patchogue, New York
Level 2 Contributor
7 reviews
6 hotel reviews
Reviewed 11 April 2014

The hotel has presently changed hands so there is a new spirit on board. The present owners are updating and modernizing and that will take time but already good changes are in appearance and it looks like it will be a lot better in the not too distant future. Staff is attentive and friendly and helpful and makes us feel welcome and that means a lot when coming off the road.

  • Stayed April 2014, travelled as a couple
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    • Service
Review collected in partnership with Best Western

Helpful?
Thank 56RonK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this review, 14 April 2014
Thank you for your review in regards to your recent stay at our property! Yes, we are in a transition and we are very excited about the upgrades that are to come! We are thrilled that we could provide friendly and helpful service to you while your on the road! Thank you again! See you soon!

Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cobleskill, United States
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 March 2014

Check-in was very basic. No acknowledgement for being a Diamond Elite member, no offer of bonus points, beverage, etc. Christina was very robotic with her procedure. First room was adequate with size and space, but toilet was not properly cleaned, and bathroom floor was visibly dirty. Moved to the main building was efficiently handled, but rooms are motel quality and are quite dated. Heat worked too well, and no happy medium existed with unit. No blanket provided with the basic sheet and thicker sheet, which would have satisfied our comfort without having to crank the heat. This made room very dry. Bathroom was tiny and dated. Barely enough room for tub/shower and toilet. Mattress soft, and upon inspection the next morning had a HUGE stain on it covered by a thin pad. Other staff members I encountered were pleasant, but not sure if genuine, or they just have been instructed to say good morning to guests they encounter. One maid we viewed spent over an hour in one room, but as we walked to and back from breakfast we noticed that she was texting on her phone each time.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this review, 1 April 2014
Thank you for your recent review of our property! I sincerely apologize for not meeting your expectations at our property. We do pride ourselves with customer service and many people we see compliment us on how friendly we all are to each guest individually. I will be sure to discuss the housekeeping issues you have encountered with our head housekeeper and have it addressed immediately. Again, I do apologize for everything and hope that you will consider staying with us in the future.

Thank you

Kayla White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Utica hotels

Flushing, New York
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 March 2014

We stayed the for one night. The room was accessible from parking lot, which I don't like. The room was freezing when we arrived. We had to turn the heat on ourselves and leave to go eat while the room warmed up. There were no blankets on the bed - we had to request from the front desk. The beds were OK. The bathroom was just OK - tiny and clean, but very outdated. Breakfast buffet was sub par based on every other hotel at which I have stayed. Waffles were cooked in the back and brought to a warmer, where they got soft and mushy. The eggs were awful. Only white bread was available and what I could only describe as plain Lender's bagels. I would only stay there if there were no other hotels available. Try the Hampton Inn across the street.

  • Stayed March 2014, travelled with family
    • Value
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    • Service
Helpful?
2 Thank cgardiner324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this review, 25 March 2014
Thank you for your review on your recent stay at our property, we appreciate your feedback! I am very sorry that you did not enjoy your stay with us. As you may know, we are experiencing a colder winter than normal in our area, with many days falling into the negatives. I apologize that you found that there were no blankets on the bed. We do have blankets on all of our beds and we follow Best Western's standard for triple sheeting. Triple sheeting includes a decorative top sheet, then the blanket, then two more sheets. I am glad that you found that the bathroom was clean. I apologize for not meeting your expectations for our breakfast buffet. We have many guests that thoroughly enjoy our breakfast. We welcome any suggestions you may have to make it better at any time! Again, thank you for your review, and we hope that you will give us another chance in the future.

Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 January 2014

- nice hotel
- great staff

I booked this hotel without knowing too much about it and it was in haste but i was happy when i checked in as the staff was really helpful and the stay was nice as i got a kitchen suite.

Fallback: My money was blocked (1400 USD) and there was a change of ownership and hence my money was blocked for 30 days. I was also charged separately by new owner for my 30 days stay. I was cashless...

  • Stayed December 2013, travelled on business
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Helpful?
Thank vivek_bansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this review, 30 January 2014
Thank you so much for your review on your recent stay at our property. We are so happy that you found our staff to be customer service oriented and friendly! We are glad that you enjoyed our Family Suite with Kitchenette. I sincerely apologize for the inconvenience with the credit card issue and apologize that it took so long for the hold on your card to come off from the previous owners. If you are ever in the area again, we would be glad to assist you with accommodations again!

Thank you
Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
138 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 November 2013

There are actually two separate buildings. The one that has the entrance/front desk looks like a drive-up motel with an enclosed hallway. The second building - where I stayed - was across the parking lot.
The hallways, carpet, etc. are old and worn. The room was a bit better and appeared (and smelled) to be clean. The bath towels were surprisingly soft.
The breakfast was actually pretty good - variety of hot and cold options.
If you are looking for functional, this place will work. If you are staying more than a couple of nights, you may go home crippled from the hard beds like I did.
Keep in mind that there is no elevator, so if you have accessibility issues, ask for the ground floor.

  • Stayed October 2013, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank MidwestWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this review, 6 November 2013
Thank you so very much for your recent review of your stay at our property! We are so pleased that we could provide you with comfortable accommodations during your stay with us. We pride ourselves with the cleanliness of our guest rooms and are glad that your room was up to the cleanliness standards of Best Western. We have a great breakfast in the morning for our guests and provide a variety of items to accommodate all of our guests likes for breakfast! Again, thank you so much for your review, and I hope you will consider us again if you are ever in the area!

Thank you
Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canton, Michigan
Level 5 Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 22 October 2013

It is a basic motel with all facilities. The hotel has all the basic requirements. No issues. Most of the guest rooms are in a separate building from the lobby. The room is spacious. The toilet would make a huge sound everytime we flush. Other than that, we had no issues. Good breakfast, though the breakfast area is little bit cramped.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank vnarra63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla W, Front Office Manager at Best Western Gateway Adirondack Inn, responded to this review, 23 October 2013
Thank you so much for your recent review of your stay at our property! We are so pleased that we could provide you with a clean, safe, comfortable accomodation while you were here with us! We do have two seperate buildings here at our property. I do apologize that the toilet made a loud noise when flushing and will address that with the maintenance department immediately. We do have a great breakfast here at the hotel and are glad that you could enjoy it. Again, thank you for staying with us and we hope that you will consider us again if you are ever in the area again.

Thank you
Kayla White
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Gateway Adirondack Inn

Property: Best Western Gateway Adirondack Inn
Address: 175 N Genesee St, Utica, NY 13502-2511
Phone Number:
Region: United States > New York > Utica
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Utica
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Gateway Adirondack Inn 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western

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