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“Welcoming and comfortable”
Review of Hampton Inn Utica

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Hampton Inn Utica
Ranked #1 of 13 Hotels in Utica
Certificate of Excellence
Reviewed 30 March 2014

Recently stayed Friday and Saturday nights. We felt welcomed from the very moment we arrived. Check in was quick. Our room was very clean and comfortable. Breakfast offerings were plentiful, fresh and enjoyable. We will definitely stay at a Hampton Inn again.

  • Stayed: March 2014, travelled with friends
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1  Thank MeMe20082011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domenica D, General Manager at Hampton Inn Utica, responded to this reviewResponded 28 May 2014

Dear MeMe20082011,

Thank you for taking the time to review our hotel here at Hampton Inn, Utica via TripAdvisor! We always love to see positive feedback and know what our guests are thinking about when they visit our hotel. I will be sure to let our breakfast attendant know that you enjoyed everything breakfast had to offer as well as all other aspects of the hotel! Thank you again and remember- we love having you here!

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458 - 464 of 748 reviews

Reviewed 27 March 2014

I have stayed multiple times at this location and previously reviewed it with a rating of 5 after several great stays. Have now had several stays as 'average to poor' as the earlier ones were 'good to great'. Nothing major but just generally subpar to average stay - definitely did not feel that there was reasonable value these last two stays. Also, breakfast selections seem to diminish each time we stay. They seem to 'run out' of things earlier. (But kudos to the woman responsible for the breakfast area as she works quite hard to keep the area clean and fresh and keep out those things that she does have). Service missed the mark completely with the exception of one front desk person who late in the evening offered us water as we sat in the lobby and each evening she was on the desk at least greeted us as we walked by...as compared to the gentleman who when he was on just looked up with disinterest (at best). Attitude was poor in general - my favorite moment was when I asked if there was anywhere I might buy a postcard and the rather glib answer was 'try online'...that is minor but it shows the general attitude. I also sent two emails to the hotel - neither was acknowledged - nor was any action taken. Room was adequate. Nothing exciting. You don't mind paying a little more if you get good service at the end of a long day...but no sense paying extra for mediocrity. We will be back in Utica in May - we plan to try the Radisson or Holiday Inn Express - they are both on the same road so equally easy on/off the Thruway.

Room Tip: Ask to be on the parking lot side of the building - much quieter.
See more room tips
  • Stayed: March 2014, travelled with family
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1  Thank chimneysweep1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domenica D, General Manager at Hampton Inn Utica, responded to this reviewResponded 31 March 2014

Dear chimneysweep19,

Thank you for being a loyal guest and taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience and strive to return to the quality accommodations you expect from us. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction. Remember - We Love Having You Here!!

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Reviewed 18 March 2014

Stayed here 3 nights in March 2014.

ALL of the front desk guys were GREAT! They couldn't do enough for you. Is this really just a Hampton Inn? Gift bags for the kids, water bottles for everyone, etc., etc., Great attitudes.

Room was fine.....2 Queen beds, good A/C, good bathroom.

Pool and gym were good.

  • Stayed: March 2014, travelled with family
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1  Thank GenXTraveler-NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domenica D, General Manager at Hampton Inn Utica, responded to this reviewResponded 28 May 2014

Dear GenXtraveler-NJ,

Thank you for your review of our hotel via TripAdvisor! We appreciate your positive feedback and look forward to sharing with our Front Desk staff your review. We are glad that you were able to see everything that our hotel has to offer, including all of our extra amenities. We try to always make our guests feel at home by providing you with anything you may need upon arrival! Thank you for choosing us and we love having you here!

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Reviewed 15 March 2014

Love staying at Hampton Inns. Rooms are always clean and comfortable and the staff is always courteous, welcoming and helpful. Breakfast gets a little hectic as there's not enough room. Wouldn't prevent me from returning.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hampton
Thank Lorrie U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domenica D, General Manager at Hampton Inn Utica, responded to this reviewResponded 28 May 2014

Dear Lorrie U,

Thank you so much for taking the time to review our property! I am truly grateful to have a team that believes in delivering an exceptional guest experience and adding to the overall value of our hotel. First and foremost, I apologize for breakfast being anything less than relaxing and the "perfect start to your morning"! I have spoke with the team and we have thought about opening up our meeting room space during peak breakfast times, when it is available, in order to ensure we avoid this happening in the future. Our guests' input is of the utmost value, and we want to do whatever we can to accommodate each and every guest to the best of our ability. Along with that, your positive feedback will help motivate our staff as we work towards our future goals. Hope to see you again in the future! Remember - We Love Having You Here!

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Reviewed 10 March 2014

From the moment I walked in, I was impressed. The front desk staff were efficient and friendly, the room was amazingly clean, and you get a nice breakfast each morning. If you choose to dine at Delmonico's (a great restaurant across the street), you get a free dessert! The best stay I've ever had in Utica. The most comfortable hotel bed I've ever slept on!

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hampton
Thank Leslie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domenica D, General Manager at Hampton Inn Utica, responded to this reviewResponded 28 May 2014

Dear Leslie C.,

Thank you for reviewing our hotel via TripAdvisor! We are glad that you were able to take advantage of all the extra perks while staying here, such as free dessert when dining at Delmonico's! we appreciate all of your positive feedback and we hope to see you again the next time you are in the Utica area!
We love having you here!

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Reviewed 9 March 2014

Convenient to the NYS Thruway, the Hampton Inn Utica is a true gem. The rooms are very clean and well appointed. The staff are truly commited to your stay being a pleasant one. The lobby was well maintained and the breakfast area was kept clean. A wonderful travel experience.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hampton
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Domenica D, General Manager at Hampton Inn Utica, responded to this reviewResponded 28 May 2014

Dear John V.,

Thank you for taking the time to review our hotel via TripAdvisor. We appreciate your positive ratings and comments on our hotel here at the Hampton Inn, Utica! Our staff is the heart of our property and we are glad that you were able to experience their kindness and warmth while staying with us. We look forward to seeing you again and we love having you here!

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Reviewed 6 March 2014

The hotel and staff were perfect, and very accommodating to our group. The pool, movies and popcorn kept our group of young people very happy. The rooms were very clean, and although I usually do not sleep well in hotels, I did so both times that we stayed here. The coffee was good, and my son loved the waffles for breakfast.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hampton
Thank Monique M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Utica

Address: 172 N Genesee St # 180, Utica, NY 13502-2510
Phone Number:
Region: United States > New York > Utica
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Utica
Price Range: £84 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Utica 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Our hotel specializes in delivering customer service that is second to none! Complimentary hot breakfast bar, bottles of water, dvd rental, business center, evening reception of appetizers, and much more! ... more   less 
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Also Known As:
Hampton Inn Utica Hotel Utica
Utica Hampton Inn

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