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“Nice Overnight Getaway”
Review of Vernon Downs Hotel

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Vernon Downs Hotel
Ranked #3 of 3 Hotels in Vernon
Reviewed 26 May 2013

Very clean hotel situated in a rural area. The suite was very comfortable and included two double beds, separate sofa, and dining area. Beds were very cozy, multiple pillows added to the comfort level, TV had HBO, and bath area was adequate. As we stayed mid-week, the hotel was very quiet. Complimentary continental breakfast was basic, but tasty - and free is always good! Our room overlooked the harness racing track. It was pleasant to open the curtains in the morning and watch the horses and sulkies working out on the track. Very picturesque! This hotel lacks the glamour and glitz of Turning Stone, but was relaxing. Unfortunately, playing slot machines was the only activity available, and there was no added entertainment. Still, it was relaxing.

Room Tip: Higher floor gives a better view of the racetrack. Don't know if it was north or south, but bett...
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  • Stayed: May 2013, travelled as a couple
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1  Thank cgloria8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon S, Manager at Vernon Downs Hotel, responded to this reviewResponded 8 June 2013

Dear Guest,
I would like to thank you for your feedback regarding your stay with us. We are very proud of our property and work hard toward providing outstanding guest service. We now have our racing season started which does add a nice addition but we only race certain nights which you can review on our website. I'm very pleased that we met your expectations and your visit was positive. If you try staying on a race night you will find it to be very exciting family fun. Looking forward to your next visit with us and again thank you for your comments.

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122 - 128 of 193 reviews

Reviewed 7 May 2013 via mobile

Very old, needs renovation!
Doors don't lock good - had to have security come and fix the door because it would not lock all the way. Windows very dirty. Very expensive for the quality. Hot tub very dirty with sand from the filters. Scum on top was yucky. Needed to be drained and refilled. Very close to turning stone so that is a good thing. Not far from Sylvan Beach too! Pool should be open longer hours.

  • Stayed: August 2012
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Thank Batesb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon S, Manager at Vernon Downs Hotel, responded to this reviewResponded 8 June 2013

Dear Guest,
I would like to thank you for your feedback regarding your stay with us. I would like to apologize for any inconvenience you experienced during your stay. I reviewed your comments with our maintenance department and we are considering extending the pool hours in the future. Once again thank you for your comments as this allows us to improve on any shortfalls in service.

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Reviewed 24 April 2013

Stayed at this hotel on April 12th for opening night at vernon downs. This was our third trip to this hotel. The room is always clean with fresh linen and towels. The staff is always friendly and the lounge and food is very nice and the food is good. The casino is connected tot he hotel so you do not have to go outside. There is also a shuttle to the race track. Overall a nice experience at this hotel. Rooms overlooking the Track on the higher floors area great view.

Room Tip: Rooms facing the Race track on the higher floors are a great view
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  • Stayed: April 2013, travelled as a couple
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Thank JCB0787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon S, Manager at Vernon Downs Hotel, responded to this reviewResponded 8 June 2013

Dear Guest,
I would like to thank you for your comments as this allows us to continue to work hard keeping our service levels high. We are always excited when our racing season starts as it brings additional family activity to our property. I'm pleased that we met your expectations and your loyalty means a lot to us.

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Reviewed 18 April 2013

We stayed in this hotel whle visiting Hamilton College and it was very comfortable and came with a free continental breakfast. Our room was very spacious and included a sitting area with a sofa. The only reason I'm not giving it 5 stars was that it included no bathroom amenities such as shampoo, shoer gel or shower caps--only small bar soap.

  • Stayed: April 2013, travelled with family
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Thank Luv2travel720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon S, Manager at Vernon Downs Hotel, responded to this reviewResponded 8 June 2013

Dear Guest,
I would like to thank you for your comments regarding your visit with us. I did review with the executive housekeeper regarding not having some amenities in your room and I do apologize since we strive for a high level of service. We are looking forward to you visiting us again and I would once again like to thank you for your comments.

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Reviewed 23 March 2013

I have been going to Vernon for forty years. First was the harness track, then Turning Stone, and finally Vernon racino and hotel. We had always stayed at the Turning Stone, but on St. Patricks' day, they were full.
We had comped rooms at Vernon Downs Hotel and decided to give it a try. The check in was fast and easy, The two women at the desk at 3:30 p.m. were very nice and pleasant. We had been to the racino before, but never stayed at the hotel .I realize it is an older hotel, and could use a few furniture updates, but over-all, it was a nice place to stay.
The room was very clean, had a refrigerator, microwave, coffee maker, small kitchenette area, and was plenty large enough. The beds were comfortable, and room temperature was fine. The whole hotel and casino are non smoking, which was a plus.
The continental breakfast was very good.
We would definitely stay here again.

  • Stayed: March 2013, travelled as a couple
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Thank c g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon S, Manager at Vernon Downs Hotel, responded to this reviewResponded 27 March 2013

Dear Guest,
I would like to thank you for your feedback regarding your visit with us. We are very proud of everything we offer here and work hard to provide outstanding guest service for everyone visiting. We are very excited with the beginning of racing season April 12th which will provide more activities for our guests. Once again thank you for your comments and I’m looking forward to your next visit.

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Reviewed 14 March 2013

Business brought me to the hotel otherwise I would have stayed at Turning Stone. When compared to numerous stays at Turning Stone I would rate this average at best. Everything just seemed sort of tired, staff was average, did not experience any standouts worth mentioning. The heating unit was hard to control, and the shower made a loud high-pitched whistle which was annoying. We had a banquet type dinner which was again, just average. I have stayed in many properties at the same price point which were nicer.

Several in our party just decided to check out in the morning and head for breakfast at Turning Stone - I guess that sums it up really.

  • Stayed: March 2013, travelled on business
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Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon S, Manager at Vernon Downs Hotel, responded to this reviewResponded 27 March 2013

Dear Guest,
I would like to apologize for your visit not meeting your expectations. I reviewed your comments with our maintenance department and also with our food and beverage manager. We take our guests comments serious and look to improve on any shortfalls. Once again thank you for your feedback and hopefully you will give us another try.

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Reviewed 5 March 2013

We always make it point to stay at the Vernon Downs Hotel and Casino on our way to and from the Boston area. Yes, it is farther off I-90 than the big fancy Turning Stone, and any of it's satellite inns, but it is well worth the short drive to Vernon. It is a very nice hotel, has lower rates, is less crowded and does not require the long walks compared to Turning Stone. As for the continental breakfast - I have had far better in chain motels, and it is not available on weekends. However, everything else makes up for it. The staff is very helpful and friendly. The rooms are , are nicely decorated, clean, and the beds are comfortable. The lobby is very inviting with a large, warm fireplace and comfortable seating. We like the casino, too, and seem to earn free or very low hotel rates with our casino club cards although we only stop by three or four times a year.

  • Stayed: January 2013, travelled with family
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Thank Vicki A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon S, Manager at Vernon Downs Hotel, responded to this reviewResponded 27 March 2013

Dear Guest,
Thank you for your feedback regarding your stay with us and we work very hard trying to meet our guest’s expectations. I did review your comment on the continental with our food and beverage manager but we don’t expect to change our weekend breakfast buffet so it will remain being offered Monday through Friday. I’m pleased that your overall stay was enjoyable and I’m looking forward to your next visit.

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Additional Information about Vernon Downs Hotel

Address: 4229 Stuhlman Rd, Vernon, NY 13476-4516
Region: United States > New York > Vernon
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Vernon
Price Range: £67 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Vernon Downs Hotel 2.5*
Number of rooms: 173
Official Description (provided by the hotel):
Vernon Downs Casino & Hotel is 100% smoke-free with spacious guestrooms and suite accommodations. We provide convenient inside access to the adjoining 767-game casino, complete with live entertainment and delicious fare, and only a short walk away to enjoy exciting racing action. Our staff is courteous and helpful, and we take pride in being named the 2009 “Employer of the Year” by the Madison County ARC for our commitment to equal opportunity employment. Vernon Downs Hotel is AAA Approved. Invigorate and delight in the fun of our indoor heated pool and whirlpool, and arcade and game area. Choose from local favorites with tasty appetizers, specialty salads and sandwiches, seafood and pasta, plus great spirits and full card simulcast racing daily. Kids under 5 eat free. Hold your next meeting or special event with us! We offer flexible space and business-friendly amenities such as spacious suite accommodations. ... more   less 
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Also Known As:
Hotel Vernon Downs
Downs Hotel Vernon

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