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“Uncaring and unaccomodating detached staff”

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Fairfield Inn & Suites Verona
Ranked #6 of 7 Hotels in Verona
Certificate of Excellence
Utica , NY
Level Contributor
94 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Uncaring and unaccomodating detached staff”
Reviewed 19 December 2011

hotel was about 10percent full and asked to switch my reservation from 2 beds to king and was blown off without a blink-room was dusty and dirty-coffee maker should be in the trash, Ick! Unmentionable Stains on Both chairs-Website states there is a shuttle but there is no one to operate it. Front desk person was annoyed to see someone walk through the door- he wasn't wearing any name tag or identifying clothing so unable to identify-(would it have killed you to give me a King bed when you knew they were available and not gonna be sold?) Well first and last time there -

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KayDubya66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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186 reviews from our community

Traveller rating
    91
    61
    19
    7
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Nyack, New York
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 December 2011

This was a hotel close to the store where we could get flatware made in the U.S. It is also across the road from a huge gambling casino. The exercise room has a few treadmills, an elliptical and free weights. There is also a small pool.
The hotel positives : nice room, supercomfortable beds, good ventilation in room, lovely complimentary breakfast with cooked oatmeal in a ovely eating area and friendly staff. No street noise except for a far off train.
The sole hotel negative: We checked in at three, the earliest check in time, and when we got to the room it was right next to the elevator. I immediately went back to the desk to ask for another room but I was told there was nothiing available. Hard for me to believe everyone had already checked in or asked for a specific room. As anticipated, I was awakened by the elevator humming by six the next morning.

Room Tip: When booking, ask for room away from elevator.
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank enessa51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 22 November 2011

Stayed at this hotel for a work project for a number of weeks. The hotel is a bit of a nice surprise for its rural surroundings. There really isn't much of a choice in hotels in this area, other than the casino next door. There is a new La Quinta Inn going up a block away, but it was still under construction when I was here. Given the surroundings, this is probably the best hotel in the area. To be honest, the price is a bit of a surprise on the high side, given the surroundings, but the hotel is updated, clean and quiet, which is all that one can ask for when traveling for work!

Each room has a flat screen TV (I think 32 inches) with plenty of channels. HBO, and normal cable line-up. Wireless internet actually seems stronger in this hotel than in others I've stayed at. There are multiple access points to choose from. It seems they have 3 access points on the 1st and 2nd floors and you can pick the one with the strongest signal from where you are in the hotel. You can also use a wired connection with the cable provided in the closet.

Beds are great. Firm but yet soft. I get a good night's rest in these beds.

Some of the rooms are bigger than others. Most don't have a refrigerator, but the staff will put keep food for you in their refrigerator behind the front desk if you ask.

The staff is very friendly. Over the weeks, they got to know our team members by name.

Breakfast is simple with typical toast, muffins, hard boiled eggs, yogurt, fruit, and the breakfast sandwiches that you microwave. Normal fare for a Fairfield Inn.

Workout room has the usual Lifetime Fitness equipment found in Marriott's these days. The workout room is a bit small with 2 treadmills and an elliptical and a few free weights. You can't fit much more in the room than that. Pool area is typical for a Fairfield, but no hot tub.

The Recovery Sports Bar next door is a typical sports bar offering wings, burgers, salads, etc. Typical sports bar with lots of TV's, Trivia night on Wednesdays. Other than the sports bar next door and the casino across the street, you have to drive a bit to get to stores as there's not much nearby. It's about a 10 minute drive to the Oneida area where there's a lot more restaurants and a theater. Utica/New Hartford is two toll stops down the road (15-20 minutes or so) where they have a mall and even more restaurants.

Only minor complaint is sometimes the walls seem a bit thin and one can hear conversations from other rooms. Usually though, the hotel is quiet throughout.

Overall, a great place to stay for what seems to be the middle of nowhere....Highly recommended.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank totonka99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syracuse, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2011

We stayed here because the casino was sold out of reasonable rate rooms. The hotel staff was pleasant to work with and the accommodations were clean and comfortable. There is a complimentary on demand shuttle to the casino which is directly across the street. A nice open and bright sports bar is right next door as well as a Dunkin Donuts if you need something other than the complimentary breakfast. The breakfast had the typical trimmings of bagels, muffins, cold cereal but I was also happy to see grapefruit and other fruit cups in the refrigerator to balance out the carbs.

Room Tip: Ask for rooms on the third floor so you dont have any customers above you
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  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank tycalmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 September 2011

We've been Marriott customers for years but we have not been as satisfied with the Fairfield Inns and Suites lately. At the Verona branch we were given the smallest hotel room we've seen at Marriott. It did not have a refrigerator as requested and the bathroom was especially small.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank oisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 September 2011

I stayed here for business recently. It was like any other Marriott Fairfield Inn....clean, well-appointed, decent breakfast. My biggest complaint was this awful sound...like a low bass rumble over and over again, with no clear pattern. When I checked out, I found out that I was above the front doors to the hotel, and every time they opened or closed I had this awful noise. If I were to stay here again, I would make sure that I do not get that room. I think it was 211.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Hilary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
Level Contributor
207 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 28 August 2011

Clean, comfortable rooms. Great staff. DO NOT go to the sports bar next door. (Owned by the hotel I think) OK food, terrible service

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JAugustWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Verona

Property: Fairfield Inn & Suites Verona
Address: 5280 Willow Pl, Verona, NY 13478-3415
Region: United States > New York > Verona
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Verona
#2 Business Hotel in Verona
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Verona 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Verona
Fairfield Inn & Suites Verona Hotel Verona
Fairfield Inn Verona

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