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“Overnight for a wedding” 4 of 5 bubbles
Review of The Tower at Turning Stone Resort

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The Tower at Turning Stone Resort
Ranked #4 of 6 Hotels in Verona
Certificate of Excellence
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Overnight for a wedding”
4 of 5 bubbles Reviewed 6 June 2014

Stayed in The Towers which was just a 2 minute shuttle ride to the Great Lawn & clubhouse. Shuttles ran all the time. Room was spotless! We had 2 queen size beds & a large bathroom with a wonderful shower. Two negatives and very minor: there was no light in closet making it very difficult to see the safe & no mini fridge.

Room Tip: Next time we would stay at The Lodge as the location was prettier with balconies. If you need to be...
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  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review, 19 June 2014
We are so happy that you enjoyed your recent stay at the Tower at Turning Stone. We have forwarded your comments regarding the closet light to our Executive Housekeeper. In regards to a mini fridge, we do have them available to our guests for a small fee. We apologize if this information was not relayed to you. We wanted to make sure you were aware before your next visit. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

505 reviews from our community

Traveller rating
    201
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    78
    33
    14
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • English first
  • French first
  • Any
English first
New Paltz, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Wish I could say more but excellant, fanstastic and any other adjective that works well with the priors is what The Tower is! Apparantly I didn't add enough to this review..so....delifghtful, charming, exquiste, fine service....and so forth

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jeff N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falmouth, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 May 2014

We came for a family wedding. The property is beautiful and very well taken care of. We enjoyed our weekend. My only objection is that if you put a card in the bathroom inviting guests to go green that housekeeping follows through. We are very concerned about the environment and are more than happy to reuse our towels. We dutifully hung them up but they still were changed. It seems that the invitation is simply paying lip service to the environment - that there is no follow through.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yrret59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review, 3 June 2014
We are so pleased that you enjoyed your recent visit at Turning Stone. Thank you for taking the time to share your comments and to let us know about your experience with our "Green Program." We have forwarded your review to Bryan Garvey, our Executive Housekeeper, so that he may share with his team. We look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

Very nice room, great time at casino and the bar where a band was playing and fabulous dinner for our anniversary at the steak house! The dinner at the steakhouse was first class. Try to sit upstairs - very nice overlooking lower level - felt more intimate.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MoStritt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewiston, New York
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

Truly enjoyed our stay at Turning Stone Casino. The concert was fantastic and the room was exceptionally clean and comfortable. Below, I rated sleep quality poor due to the fact that the double room next to us was extremely loud during the night between 11:00 p.m. until 4:00 a.m.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review, 3 June 2014
Thank you for taking the time to comment on your recent stay. We are so sorry to learn about your noisy neighbors. Should this ever occur again, we want you to know that we do have Security on staff at all times who can quickly address any noise concerns. We are pleased that you enjoyed the concert on site and that the remainder of your stay was enjoyable. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schenectady, New York
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 20 May 2014

We go to the Tower at Turning Stone once a month, getting a comp'd room. We have noticed in recent months that things are starting to look tired here. The room we got yesterday had no couch and had stains on the carpet We think they will need to upgrade their rooms soon, at least the couches and carpeting, because of the wear they have been subjected to over time. The rooms are exactly the same now as they were when they first opened the Tower.
Aside from that, the overall property is clean and well-kept. The food at any of the restaurants is very good to exquisite.
The casino has turned quite tight since they switched to traditional money-in, ticket-out machines, probably to pay for the costly change. We hope that when New York gets LasVegas style casino gambling in full swing within 2 years that the competition will cause Turning Stone to sweeten up their payouts and really increase their comps to stay on par with the many other casinos that will attract their regulars away. My husband goes there weekly and spends significant money, but still only gets ONE comp'd overnight per month, wheras we get 2 nights in Atlantic City per week, and 3 nights in Vegas per week. Cashback and gifts are not on par with regular casinos, either. It will be interesting to see what happens.
All in all, we do enjoy going to Turning Stone and will probably continue to return until we get a casino nearer to where we live.

Room Tip: If you don't like noise, ask for a room away from the ice machine.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank glaser_carolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review, 27 May 2014
Thank you for taking the time to comment on your recent stay at the Tower at Turning Stone. Your feedback is very important to us and we will share your comments with the appropriate departments. We look forward to your return visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 May 2014

This was my second stay at Turning Stone and it was more incredible than the first.

All encounters with the hotel staff were enjoyable. Everyone was courteous, helpful and informative. They couldn't have been lovelier.

No matter how small the detail, the staff all took the time to make sure that every need was met. The venue itself is spectacular. Would have been great if I'd won in the casino but it was great fun neverthless. I will definitely recommend the Turning Stone to family and friends and will return again for another great stay.

Room Tip: The view from the higher floors in the Tower are fantastic.
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  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 1HappyCamper909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Tower at Turning Stone Resort

Property: The Tower at Turning Stone Resort
Address: 5218 Patrick Rd, Verona, NY 13478-3012
Phone Number:
Region: United States > New York > Verona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Verona
#4 Romantic Hotel in Verona
Number of rooms: 266
Official Description (provided by the hotel):
The Tower at Turning Stone – AAA 4 Diamond award-winning high-rise hotel, offers a stunning panoramic view of the countryside. The Tower features spacious guest rooms and elegant suites. 100% Non-Smoking ... more   less 
Also Known As:
The Tower At Turning Stone Hotel Verona

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