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“Turning Stone more than casino”

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The Tower at Turning Stone Resort
Ranked #4 of 7 Hotels in Verona
Certificate of Excellence
Albany, New York
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Turning Stone more than casino”
5 of 5 bubbles Reviewed 11 June 2014

Great stay for business meeting. Primo attention to detail/comfort. Delicious dinner at Upstate Tavern featuring. dishes from across New York. Beautiful morning walk along 1.4 mi path around the property.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ginmint63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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506 reviews from our community

Traveller rating
    201
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    78
    33
    14
See reviews for
74
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
3 of 5 bubbles Reviewed 9 June 2014 via mobile

We booked a room for the Kinsella/Crothers wedding. Checked in our room. Found the air conditioner not working. Called room service who came to check it too. No electrical power to the unit. Needed to get supplies and would come back later. Returned to room after midnight. Air conditioner would come on for short/brief times and make noise while running. Room didnt cool down much.
When I checked out told the front desk staff. She asked if fixed. I said yes the came to the room but still not right. She didnt ask anything more. My husband said he heard the servicemen that came to the room say that it was a spare room and no other place to put us.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review, 19 June 2014
Thank you for taking the time to comment on your recent experience at the Tower at Turning Stone. We are disappointed to learn that the issue with your air conditioner was not properly resolved, and we can certainly understand your frustration. We hope that you will take a moment to contact our Front Office Manager, Kim Lane, so she can speak with you personally and collect more information from you. She can be reached at 1-800-771-7711. We hope to hear from you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 6 June 2014

Stayed in The Towers which was just a 2 minute shuttle ride to the Great Lawn & clubhouse. Shuttles ran all the time. Room was spotless! We had 2 queen size beds & a large bathroom with a wonderful shower. Two negatives and very minor: there was no light in closet making it very difficult to see the safe & no mini fridge.

Room Tip: Next time we would stay at The Lodge as the location was prettier with balconies. If you need to be...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review, 19 June 2014
We are so happy that you enjoyed your recent stay at the Tower at Turning Stone. We have forwarded your comments regarding the closet light to our Executive Housekeeper. In regards to a mini fridge, we do have them available to our guests for a small fee. We apologize if this information was not relayed to you. We wanted to make sure you were aware before your next visit. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Paltz, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Wish I could say more but excellant, fanstastic and any other adjective that works well with the priors is what The Tower is! Apparantly I didn't add enough to this review..so....delifghtful, charming, exquiste, fine service....and so forth

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falmouth, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 May 2014

We came for a family wedding. The property is beautiful and very well taken care of. We enjoyed our weekend. My only objection is that if you put a card in the bathroom inviting guests to go green that housekeeping follows through. We are very concerned about the environment and are more than happy to reuse our towels. We dutifully hung them up but they still were changed. It seems that the invitation is simply paying lip service to the environment - that there is no follow through.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yrret59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review, 3 June 2014
We are so pleased that you enjoyed your recent visit at Turning Stone. Thank you for taking the time to share your comments and to let us know about your experience with our "Green Program." We have forwarded your review to Bryan Garvey, our Executive Housekeeper, so that he may share with his team. We look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

Very nice room, great time at casino and the bar where a band was playing and fabulous dinner for our anniversary at the steak house! The dinner at the steakhouse was first class. Try to sit upstairs - very nice overlooking lower level - felt more intimate.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MoStritt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewiston, New York
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

Truly enjoyed our stay at Turning Stone Casino. The concert was fantastic and the room was exceptionally clean and comfortable. Below, I rated sleep quality poor due to the fact that the double room next to us was extremely loud during the night between 11:00 p.m. until 4:00 a.m.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TS_Management, Manager at The Tower at Turning Stone Resort, responded to this review, 3 June 2014
Thank you for taking the time to comment on your recent stay. We are so sorry to learn about your noisy neighbors. Should this ever occur again, we want you to know that we do have Security on staff at all times who can quickly address any noise concerns. We are pleased that you enjoyed the concert on site and that the remainder of your stay was enjoyable. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Tower at Turning Stone Resort

Property: The Tower at Turning Stone Resort
Address: 5218 Patrick Rd, Verona, NY 13478-3012
Phone Number:
Region: United States > New York > Verona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Verona
#4 Romantic Hotel in Verona
Number of rooms: 266
Official Description (provided by the hotel):
The Tower at Turning Stone – AAA 4 Diamond award-winning high-rise hotel, offers a stunning panoramic view of the countryside. The Tower features spacious guest rooms and elegant suites. 100% Non-Smoking ... more   less 
Also Known As:
The Tower At Turning Stone Hotel Verona

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