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“Personal Treatment”

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Hampton Inn & Suites Binghamton / Vestal
Ranked #2 of 9 Hotels in Vestal
Certificate of Excellence
Vestal, United States
1 review
“Personal Treatment”
5 of 5 bubbles Reviewed 18 July 2014

Once again, the Hampton Inns have given me more personal treatment as an actual person and not just a customer going through. This is a consistent pattern. I have had special treatment on my birthday, and this time I have had special treatment and attention because I wanted to watch the MLB all star game. The folks that work at Hampton Inns feel like your cousins or something, not like people that work for some company. I travel a lot (million miler plus) and I see it as a pattern, and I stay at Hampton Inns whenever it is equal (or close to equal) to alternatives from a convenience point of view.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole R, Front Office Manager at Hampton Inn & Suites Binghamton / Vestal, responded to this review, 22 July 2014
Thanks so much for your kind words! We appreciate you taking the time to share your thoughts, not only on our property, but the Hampton brand as a whole. Our Team works hard at making each guest's stay a pleasant and memorable one! I'm happy to hear your experience was no exception! Thanks again, we hope to see you back soon!
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479 reviews from our community

Traveller rating
    289
    128
    41
    15
    6
See reviews for
220
75
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144
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
East Brunswick, United States
1 review
3 of 5 bubbles Reviewed 14 July 2014

We stayed at the Binghamton Vestal Parkway location while our son had college orientation. The fridge would not get cold, the a/c didn't work well to cool off the room enough, the clock radio wasn't set correctly and was difficult to figure out how to change, and the ice maker didn't work in the hallway. An employee was friendly and tried to help us, but could not fix the a/c, or fridge, but was able to reset the clock radio. He offered us another room, but there was none with a king size bed and we didn't want to change so we stayed. The man got us ice and we put the a/c on max, but it wasn't great. The next day, we went to the front desk to request they adjust our bill and they pointed out the 100% guarantee and comped us the room. We really felt they did the right thing and truly appreciated it. We would consider staying there again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ruth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole R, Front Office Manager at Hampton Inn & Suites Binghamton / Vestal, responded to this review, 17 July 2014
I would like to thank you for taking time to complete a review regarding your recent stay at the Hampton Inn & Suites Binghamton/Vestal. I apologize your stay did not meet your expectations, and for any inconvenience the issue may have caused. We discussed the comments left on your review with our team, to ensure that the level of service expected at Hampton is upheld. We apologize that we fell short in that area. Your feedback not only counts toward our hotel’s overall satisfaction score, it allows us to evaluate areas that may need improvement.
We truly appreciate your feedback, as well as your business with us. Please let me know if I can help you in any way. We hope that you will consider giving us another opportunity to "Wow!" you on your next visit to the area.
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Tonawanda, New York
2 reviews
5 of 5 bubbles Reviewed 10 July 2014

When we checked in they automatically upgraded us to a suite. It was very comfortable and spacious. Small kitchen with microwave, stove, frig and breakfast bar. Included plates, silverware. Nice bathrooms They have an indoor heated pool, and a great patio with umbrella tables so you can eat outside. Staff was very helpful and pleasant.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank ffbrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole R, Front Office Manager at Hampton Inn & Suites Binghamton / Vestal, responded to this review, 17 July 2014
Thank you for taking time to write a review about your recent stay. We are happy to hear your experience was clean, comfortable, and efficient! We're glad you enjoyed the extra space our suites provide, and were able to utilize our patio area and enjoy breakfast outside! We hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, NY
Level Contributor
229 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

Although this hotel is located on a very busy road, it is situated on a hill back away from the road noise. The check-in was fast and simple, the bed very comfortable, and the hotel was very quiet on a Saturday night. The stay would have been perfect except that it seemed as if my room was only halfway prepared. The bathroom was immaculate and the beds were clean and fresh. Unfortunately, I had an in-room coffee maker with no cups, no shampoo or conditioner, no soap, and the counter on the desktop was covered with a sticky substance. The woman at the reception, however, was very efficient and immediately sought the needed toiletries herself without referring me to housekeeping. The hot-cold breakfast was very good and continually replenished throughout the morning. I am guessing, given the reviews by other guests, that my experience was not typical and I would certainly be willing to give this hotel a try again on a future trip.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mek99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole R, Front Office Manager at Hampton Inn & Suites Binghamton / Vestal, responded to this review, 9 July 2014
Thank you for taking time to review our hotel. We're happy to hear you enjoyed our property and had a great visit with us! I would like to apologize for the lack of complimentary amenities in your room though. That definitely is not part of the normal experience here, and I will be sure to follow up with our Executive Housekeeper so we can prevent this from happening again in the future! We appreciate you taking time to let us know! We are glad you would be willing to give us a second chance to "Wow!" you, and look forward to your next visit with us! Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dawsonville, United States
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

We have stayed at this Hampton many times in the last 10 years when visiting our daughter & grandchildren in Endicott! They have met or exceeded our needs many times especially at Christmas time. We always enjoy the free breakfast & our grandchildren the pool & exercise center!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole R, Front Office Manager at Hampton Inn & Suites Binghamton / Vestal, responded to this review, 9 July 2014
Thank you for such a lovely review of our hotel. We truly appreciate your comments, and loyalty. We're happy your family enjoys their time with us, and hope to see you all again soon! Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 21 June 2014

Had a king suite at this location, and it included a full kitchen - full refrigerator, dishwasher, cooktop, microwave - that also had the necessary plates, flatware, glasses! An unexpected surprise, but really helpful as the restaurant choices in the area are not great and there's a Wegmans not too far away.
Only issue with the hotel was that the hallway outside our room smelled like cigarettes.

Stayed May 2014, travelled with family
Helpful?
Thank aepm3295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole R, Front Office Manager at Hampton Inn & Suites Binghamton / Vestal, responded to this review, 25 June 2014
Thank you for taking time to write a review on your recent stay at our hotel. We're happy to hear you were able to enjoy the fully equipped kitchen in your suite! All of our suites have this feature, and it is certainly well received! The kitchens definitely make traveling a bit easier if you prefer to cook your own meals instead of dining out. And having a great grocery store like Wegman's nearby is a fantastic perk as well! In regards to the cigarette smell outside your room, we do still have a few smoking rooms on property, and they are all located on our 1st floor. Our 2nd and 3rd floors are completely non-smoking. Please feel free to request a certain floor on your next visit with us, and we'll do our very best to accommodate you! Thanks again for sharing your thoughts, we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

This is one hotel I stay infrequently in just because my business travel does not always take me that way. However on checkout this week the representative at the desk greeted me with. Hi Su how was your stay? I felt valued which is a great feeling for someone who travels 60% of her working life. The hotel is always clean. The beds are comfortable. The breakfast fresh. A great place to stay.

Room Tip: Every room I have stayed in has been roomy and clean
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sumellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole R, Front Office Manager at Hampton Inn & Suites Binghamton / Vestal, responded to this review, 25 June 2014
Thanks so much for sharing your views on our hotel. We appreciate your kind words, and truly enjoy having you here, even if your trips are infrequent! We understand how much some of our guests travel, and know that the little things can help brighten any trip! We're glad that you feel at home here, and look forward to seeing you again soon! Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Binghamton / Vestal

Property: Hampton Inn & Suites Binghamton / Vestal
Address: 3708 Vestal Pkwy E, Vestal, NY 13850-2312
Phone Number:
Region: United States > New York > Vestal
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Vestal
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Binghamton / Vestal 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
When you stay at the Hampton Inn & Suites hotel in Binghamton/Vestal, you're staying with friends. Our hotel is close to many major events and attractions. We have hot breakfast included, an indoor heated pool, high speed wireless internet, and a fitness facility. So, come check into the Hampton Inn & Suites hotel. Our place is yours, whether you're here for business, a show or a game at BU. You'll love our stunning city in the Empire State. ... more   less 
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Also Known As:
Hampton Inn & Suites Binghamton / Vestal Hotel Vestal
Hampton Inn And Suites Binghamton / Vestal
Hampton Inn Vestal
Vestal Hampton Inn

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