We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Another Easter visit to upstate New York.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus Victor Inn & Suites
Ranked #1 of 6 Hotels in Victor
Certificate of Excellence
Reviewed 9 April 2012

Once again we stayed at the Victor Inn during our annual Easter trip to upstate New York. Once again the hotel was clean sharp and bright with a staff who love to help you have a great visit. Even the nice touch of a welcome gift with a map and tourist brochures. Just the little things that make this hotel a gem. The only downfall is the number of children that are staying with families as the pool can be very loud. the pool and hot tub are best after 7 pm when most of the kids are in the rooms. The fact that the parents let the children run the halls cannot be held against the hotel. Again, I recommend ear plugs for sleeping but beyond that the place is a welcome rest.

Room Tip: Pets are allowed but there is a charge.
See more room tips
  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank formathe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jchap2403, General Manager at Best Western Plus Victor Inn & Suites, responded to this reviewResponded 11 April 2012

Dear Loyal Guest,


It is nice to see that not only have you stayed with us quite frequently but you have also taken the time to review our property for others to see, for that I thank you. I apologize about the noise, I know it was spring break for the children last weekend and we usually are quite good at maintaining quiet throughout the hotel. I am truly disappointed we could not achieve that during your last stay. I also wanted to thank you for being such a loyal guest to our hotel. Loyal guests, like you, are the reason our hotel is where we are today. We hope to see you back next year.

Until then...


Truly,


Justin A Chapman, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (815)
Traveller rating
Traveller type
Time of year
Language

743 - 749 of 815 reviews

Reviewed 8 April 2012

We just spent the weekend at the Best Western Plus in Victor and we would highly recommend this property. It had great location, near the mall, the interstate and other restaurants. We had a basic king bed room at an incredible CAA rate. The bed was firm and my husband joked that it was a good thing neither of us fell out of bed as it was a long way to the floor.

Our trip was to go to L.L. Bean...there isn't one anywhere near us and they have the most wonky sizing necesitating a trip to the store. I needed a new waterproof jacket, however I ended up with a mans jacket but that's a whole 'nother story.

After a hectic day of shopping it was bliss to come back to the hotel and soak in the hot tub and take a swim. Since both are salt water there was none of that 'tight skin' feeling and we appreciated that very much.

The breakfast was excellent, neither of us is a large breakfast eater and what was offered was perfect for us, the coffee was also very good. The breakfast room attendant...I didn't get her name...was friendly and had a word for everyone in the breakfast room.

A shout out to Patrick for his gracious and informative welcome, putting us in a 'quiet' part of the hotel, and his quirky sense of humour ; )

We would definitely recommend this hotel and we will stay here the next time we are in Victor.

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Anubi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jchap2403, General Manager at Best Western Plus Victor Inn & Suites, responded to this reviewResponded 10 April 2012

Dear Traveler,


To begin with, I want to thank you for your review and your comments about our staff and hotel. I will make sure that Patrick and the breakfast attendant hear your kind words about them. In your response you mentioned the hectic day and how our hotel was a blissful release from it and I am so very honored that we could accomplish this for you. We strive to make every guest experience an extraordinarily one and it seems that you enjoyed your stay because of it. We wish you and yours the best of luck this year and hope to see you back soon.

Until next time....


Best Regards,


Justin A Chapman, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2012

Stayed one night here on the way to Syracuse. Beds were comfortable but the television was fuzzy and it was hard to find the channel guide. Breakfast was a disappointment. There was a long wait for a small room with loud kids. Eggs were not fully cooked and tasted like rubber. The staff was very nice and helpful. Overall this is a decent hotel for a overnight stay, but you should consider getting breakfast on the road.

  • Stayed: April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TheMichiganTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jchap2403, General Manager at Best Western Plus Victor Inn & Suites, responded to this reviewResponded 8 March 2012

Dear Guest,


We appreciate your feedback and take every suggestion to heart. I apologize about the television not working properly in your room. Furthermore, the breakfast is currently undergoing a restructuring process based on many reviews from guests like you. This includes rearranging items to avoid lines and developing a rotating menu to provide guests variety. We are glad you enjoyed the customer service at our facility and we hope the next time you are in the area we can surprise you with an improved breakfast strategy that exceeds your expectations.

Thank you for taking the time to review our hotel.

Until then next time...


Truly,


Justin A Chapman, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2012

Stayed 1 night for shopping and pool trip; 2 adults, 2 young children. Room was ready when we arrived; friendly and very competent staff. The room was spacious and very clean. Bed was comfortable, Pool area was well kept up; towels always available. Breakfast room was busy but well maintained; basic hot breakfast buffet with something for everyone.
We had a non-smoking room; I did notice a odor of smoke in the hallway, but it did not come into our room. Management had set up what looked like an air purifier in the hallway to deal with it.
Best room rate in the area for our needs- King suite w/ sofabed, hot breakfast, pool for kids.

  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ebajalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jchap2403, General Manager at Best Western Plus Victor Inn & Suites, responded to this reviewResponded 8 March 2012

Dear Traveler,


I am truly honored to read your review. I have shared your review with the entire staff to show how hard work can pay off in the guest's eyes. I am so glad you enjoyed a comfortable and relaxing stay. Unfortunately, the hotel is not 100% smoke free and the procedure to eliminate the smell of smoke can be a challenging one. I apologize that you experienced this smell and I have taken steps to avoid this situation for future guests.

We are glad you are a part of the Best Western family and we look forward to your next get-away trip.

Thank you for your feedback.


Best Regards,


Justin A Chapman, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2012

Stayed with the hubby while he was in Rochester for a two-day business trip. Had the kids (8 and 1) with us. The pool was wonderful, the room was spacious. People above us were very noisy and heavy on their feet - I called the front desk and they took care of it immediately. BEST PART... Liz in the dining room area at breakfast time. She spoke to every person and child like her life depended on it. What a wonderful person. She made our stay memorable with stories of Fred the Octopus that lives in the pool!

Room Tip: Ask for the second floor; construction seems a bit flimsy in the sense that you can hear every footf...
See more room tips
  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ClaytonTraveler202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jchap2403, General Manager at Best Western Plus Victor Inn & Suites, responded to this reviewResponded 8 March 2012

Dear Guests,


This review was a touching one. I am glad your stay was so memorable and pleasant. I have shared your comments with Liz and she remembers you like it was yesterday. It was so nice to have you and the little ones stay at our hotel. We look forward to your next journey and each one after that. Have a great year.


Truly yours,


Justin A Chapman, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2012

It was great. I didn't know what to expect. But the way the room was set up with the chocolates and rose petals with the wine was incredible. This was truely a night to remember.

  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Leniece R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jchap2403, General Manager at Best Western Plus Victor Inn & Suites, responded to this reviewResponded 21 February 2012

Dear Romantic Guests,


I am extremely pleased to see you enjoyed the Romance Package. This package was developed a few weeks ago with high expectations and we are so honored that you had such an incredible stay. This package will hopefully sell well and more people can enjoy such a romantic stay and have a night to remember just as you did.

The best of luck to you and yours.


Truly,


Justin A Chapman, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2012

Stayed at this hotel for one night after coming to the area for the NY Ice Wine Festival held at Casa Larga Vineyards. The hotel is not too far from the Vineyard, the Eastview Mall and many different restaurants. The hotel was very clean in both the lobby, common areas and most importantly the room itself.

The major complaints I would have would be that the heating system in the room was extremely loud, the walls are quite thin, and you will definitely hear noise if you are a light sleeper. Slamming doors and kids running down the halls occurred quite frequently.

The other negative would be with breakfast, although it is an upgrade from a basic continental breakfast as they include hot items. But the eggs tasted like they were made from powder, the bacon was undercooked and they had 1 make your own mini waffle maker. So you can imagine on a Sunday morning with a hotel fill of families with kids your wait will be long and tedious.

This hotel was sufficient for an overnight stay but I definitely prefer the Homewood Suites by Hilton which is just down the road. I would only return to the Best Western if it was unavailable.

  • Stayed: February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ellynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jchap2403, General Manager at Best Western Plus Victor Inn & Suites, responded to this reviewResponded 21 February 2012

Dear Valued Guest,


I wanted to apologize about the noise from the heating unit that you experienced this last weekend. I also want to offer my apologies for the noise from the children running throughout the hotel. Along with the Ice Wine Festival this last weekend we also had many families with children stay at our hotel because of the Canadian Holiday "Family Day". We had skiing groups and other sports teams that were in our area that caused the noise from the children running the halls. Our staff is usually quite good at monitoring and correcting these issues before they become a problem for other guests. I am sorry we were unable to achieve this for your stay.

Regarding the breakfast, I can assure you the eggs are not made from powder and the bacon is precooked. We are taking your suggestions to heart in regards to the waffle maker. We are currently restructuring the breakfast buffet to accommodate a second waffle maker that will make a much smoother breakfast experience for all guests.

We hope you will stay with us in the future even though your preference is our neighboring Hilton property. Best Western has made incredible strides in the last few years and with valued guests such as you, we can continue to do so.


Truly,


Justin A Chapman, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Victor
0.4 mi away
Microtel Inn & Suites by Wyndham Victor/Rochester
0.3 mi away
Holiday Inn Express Victor
1.1 mi away
Hampton Inn & Suites Rochester/Victor
Show Prices
Show Prices
Show Prices
0.5 mi away
Homewood Suites Rochester - Victor
5.1 mi away
Comfort Inn & Suites Farmington - Victor
4 mi away
Hilton Garden Inn Rochester/Pittsford
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Victor Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Victor Inn & Suites

Address: 7449 State Route 96, Victor, NY 14564
Phone Number:
Region: United States > New York > Finger Lakes > Victor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Victor
Price Range: £61 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Victor Inn & Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
This Victor, NY hotel offers abundant amenities, welcoming staff, spacious rooms, and a location near Finger Lakes Gaming Casino, Casa Larga Vineyard and several office parks. The luxurious, clean rooms at this Victor hotel offer high-speed Internet access, digital cable television, a refrigerator, a microwave, a coffeemaker in every room and much more. Fill up before you head out - this Victor, NY hotel provides a delicious complimentary full, hot breakfast with many healthy options. Relax in the indoor heated salt water pool and hot tub at this Victor hotel. Many guests also delight in the 24-hour business center, 24-hour exercise facility and meeting facilities that accommodate up to 25 attendees and for our valued business guests, corporate rates are available. Call today about scheduling your next meeting at the Victor Inn. For an affordable and memorable visit to Victor, NY, reserve a stay online at the BEST WESTERN PLUS Victor Inn & Suites today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), TripOnline SA, Expedia, getaroom.com, Hotels.com, Ebookers, Evoline ltd, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Best Western Plus Victor Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Victor Inn And Suites
Best Western Plus Victor Hotel Victor

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing