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“unhappy” 2 of 5 bubbles
Review of BEST WESTERN PLUS Victor Inn & Suites

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BEST WESTERN PLUS Victor Inn & Suites
Ranked #1 of 6 Hotels in Victor
Certificate of Excellence
naples, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“unhappy”
2 of 5 bubbles Reviewed 4 November 2013

I was unhappy due to the fact that the past two times I stayed there I told the hotel that the handrails for hot tub and pool were loose and I had seen a person almost fall getting into the pool cuz it was so loose. I don't feel safety comes first when it come to hot tub or pool.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
3 Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwplus, General Manager at BEST WESTERN PLUS Victor Inn & Suites, responded to this review, 26 November 2013
Dear Guest,

I assure you, safety is of the utmost importance. Under my tenure as the new General Manager of the Best Western Plus Victor Inn & Suites, every employee on the front desk as well as management from all departments have been trained in CPR, First Aid and AED as of October. In the pool room affixed to the wall, guests will see a large notice informing them of the presence of an AED machine on the property. There is a staff member at the front desk 24 hours a day who is trained in CPR, First Aid and the use of an AED machine. We are the first hotel in our immediate vicinity to fully and comprehensively train staff in life saving measures to that extent should an emergency arise.

This is our commitment to our guests and is another way of ensuring that all of our guests receive the height of industry leading guest service and satisfaction and the assurance that we will continue to strive to surpass the height of those expectations and a level of guest service that could potentially save a life.

I do apologize that you witnessed an issue with the handrail with both our pool and hot tub. We have a preventative maintenance program in place at our hotel to discover these and other issues that arise through normal use of our amenities. The issue with the handrails was investigated immediately as I described to you in our email exchange and I was glad to rectify the issue that was discovered. I personally suspended myself from both to ensure their integrity after maintenance was performed and there is no further issue.


Kind Regards,


Patrick M. Hansen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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711 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Ottawa, Canada
1 review
5 of 5 bubbles Reviewed 4 November 2013

Spent the weekend with high school girlfriends on a shopping trip. I found the hotel to be easy to locate, modern, great room, comfortable bed and wonderful breakfast. I prebooked it and had requests which were fulfilled without issue. I do like the Best Western because they take care of every detail of making the stay enjoyable and relaxing.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Dora C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwplus, General Manager at BEST WESTERN PLUS Victor Inn & Suites, responded to this review, 26 November 2013
Dear Guest,

It is our mission to provide each guest with the level of guest service and satisfaction that we regard as standard at our property. We truly appreciate our guests here at the Best Western Plus Victor Inn & Suites and are so happy that you enjoyed your stay with us. We look forward to seeing you again!

Thank you,

Patrick M. Hansen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thornhill, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 November 2013

Great hotel, staff and location. This is the 3rd time I've stayed at the hotel. Two years in Nov. for a "Girls Shopping Weekend" and once as a getaway with my husband. The staff is great and you can't beat the location. Just a 40 min drive to the Waterloo Premium Outlets and close to a great mall (Eastview Mall) and all the stores you'd need close by. This will definitely be our hotel of choice every year.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Connie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwplus, General Manager at BEST WESTERN PLUS Victor Inn & Suites, responded to this review, 26 November 2013
Dear Guest,

Thank you so much for your continued loyalty to the hotel. We greatly appreciate your patronage and the staff looks forward to seeing you each year. You're not a forgettable bunch and we enjoy your stays as well.

Thank you,

Patrick M. Hansen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 November 2013 via mobile

First of all we love the Town itself. People are very friendly even they know you're not from there, you'll feel at home! We even attended couple of masses at St. Patrick, Love it! We stayed to this hotel 3 times first was easter of 2011, then dec. 2011 the most recent one is dec 2012.. I must say friendly staff, great place, great location, great food (breakfast) and excellent cleanliness...
Price back then was less than $80 per night for 2 queen... Last time we went I booked 3 rooms for 2 nights each total amount $540 USD and it was the managers special... Now since its time again to do our Xmas shopping, I checked the pricing and its totally different, is it because of all these good feedbacks? Bcoz really, theres really nothing new after 1 yr right? Its just because these particular place are earning alot of good feedbacks? $118 per night for 2 Queens for a managers special? Thats like less than $40 in a year time... I love this town and maybe i need to check some options for hotels $120 is like staying to a 5-star hilton/marriott hotel... Im a platinum member and unfortunately it doesnt help...

Stayed December 2012, travelled with family
Helpful?
Thank justloveitlaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwplus, General Manager at BEST WESTERN PLUS Victor Inn & Suites, responded to this review, 6 November 2013
Dear Guest,


We are very appreciative of your continued patronage to both our hotel, our brand and further for your very pleasant recognition of our town, our staff and our amenities. We are so glad that we are able to contribute to that feeling of "home" when you're traveling through the area. Our rates are tied to availability at the time of booking and for the season, we monitor our rates very closely to ensure that we are providing the best value for our guests We have special "advance purchase" rates for those guests who book a certain amount of time prior to their date of arrival, we also offer discounted rate options for members of AAA, AARP and other organizations. I sincerely regret that you would consider looking elsewhere and if I may, I would like the opportunity to speak with you personally at your convenience.


Kind Regards,


Patrick M. Hansen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jamestown, United States
1 review
5 of 5 bubbles Reviewed 30 October 2013

This hotel is so easy to find, right off the thruway. There are many good restaurants on the block and the hotel itself is wonderful. Very clean, comfy beds and the breakfast is very good with delicious omelets, bacon, waffles, cereal (hot and cold), breads, juice, coffee, etc. This was my second stay and I will be back.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Rhonda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwplus, General Manager at BEST WESTERN PLUS Victor Inn & Suites, responded to this review, 6 November 2013
Dear Guest,


We at the Best Western Plus Victor Inn & Suites are very appreciative of your thoughtful review and are happy to have earned your loyalty. Further, the staff takes great pride in our hotel and the services that we offer to our guests. We meticulously ensure that our amenities are everything that our guests would expect and more to ensure a warm, welcoming and comfortable atmosphere. The breakfast is a very good one offering several choices for today's traveler and the coffee is delicious! We're glad that you enjoyed your stay with us and we hope to see you again soon!

Sincerely,

Patrick M. Hansen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oshawa, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

We stay at this hotel at least three times per year on our shopping expeditions. The rooms and hallways are exceptionally clean. The staff are always friendly and very helpful. Patrick Hansen, the hotel manager, goes out of his way to ensure we are comfortable after a long drive and busy days spent shopping!!! The front counter staff, Eric Schuermann specifically, greet us with a smile and makes us feel welcome. Breakfast is always ready and hot thanks to Nancy!
The staff at this hotel are professional and dedicated. We wouldn't stay at any other hotel in the Victor or Rochester area! The staff keeps us coming back to Best Western - Victor!!!

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwplus, General Manager at BEST WESTERN PLUS Victor Inn & Suites, responded to this review, 6 November 2013
Dear Guest,

Thank you so much for your kind review and we are so glad that we see you return time after time. Your words left a smile on the members of the staff and we thank you. We're glad to have built this relationship with you and the rest of the party. We know you'll be back for your Black Friday excursion and it certainly wouldn't be the same without you here. On behalf of the staff, I thank you for your continued patronage. We'll see you in just a few weeks and we will make sure the luggage carts are ready for you. Until then, your friends at the Best Western Plus Victor Inn & Suites wish you safe travels!


Kind Regards,


Patrick M. Hansen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 29 October 2013

Great stay at the Best Western in Victor. Everything about this hotel was above satisfactory. The staff were very helpful and friendly. The breakfast selection was standard but very tasty. I booked this based on other trip advisor reviews. We normally stay at the Hampton down the street however the prices at the Best Western were more reasonable. The hotel is located close to the mall and other great shopping. It is right off the highway but nicely situated. I would suggest more seating for breakfast as we had difficulty getting a table or even a sofa for seating. We ended up in the brightly lit meeting room with bare plastic tables.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Gavin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwplus, General Manager at BEST WESTERN PLUS Victor Inn & Suites, responded to this review, 6 November 2013
Dear Guest,


I would like to thank you for your gracious review of our hotel, our staff and our amenities. We are so glad that we were able to make your stay enjoyable and are happy to have earned your patronage. The team at Best Western Plus Victor Inn & Suites is dedicated to addressing the hospitality needs of our guests and are glad to make you feel at home with us. More and more people are recognizing Trip Advisor as a great resource and we are so glad you found us!

Also, I am so sorry to hear about the seating issue you experienced at breakfast time, we will look into additional seating in the café area to ensure that each guest has an equally pleasant experience. If I can be of further assistance regarding this issue, please do not hesitate to contact me.


Until Next Time,


Patrick M. Hansen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Victor Inn & Suites

Property: BEST WESTERN PLUS Victor Inn & Suites
Address: 7449 State Route 96, Victor, NY 14564-9725
Phone Number:
Region: United States > New York > Finger Lakes > Victor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Victor
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Victor Inn & Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
This Victor, NY hotel offers abundant amenities, welcoming staff, spacious rooms, and a location near Finger Lakes Gaming Casino, Casa Larga Vineyard, Johnson Controls and Qioptia. The luxurious, clean rooms at this Victor hotel offer high-speed Internet access, cable or satellite television with in room movies, a refrigerator, a microwave, a coffeemaker and much more. Fill up before you head out - this Victor, NY hotel provides a delicious complimentary full, hot breakfast. Relax in the indoor heated pool and hot tub at this Victor hotel. Many guests also delight in the 24-hour business center, massage services, children's activities, 24-hour exercise facility, a nightly evening reception and meeting facilities that accommodate up to 25 attendees. Call today about scheduling your next meeting at the Victor Inn. For an affordable and memorable visit to Victor, NY, reserve a stay online at the BEST WESTERN PLUS Victor Inn & Suites today! ... more   less 
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Also Known As:
Best Western Plus Victor Inn And Suites
Best Western Plus Victor Hotel Victor

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