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“Poor service, average hibachi, cold restaurant”

Umi Japanese Steakhouse Sushi & Bar
Ranked #43 of 89 Restaurants in Victor
Price range: US$10 - US$45
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Dinner, Lunch, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Full Bar, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Victor, New York
Level Contributor
228 reviews
184 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
“Poor service, average hibachi, cold restaurant”
2 of 5 bubbles Reviewed 23 March 2014 via mobile

I've eaten here 8-9 times since it opened. Average hibachi, better than average sushi. That's the good stuff.
But they still can't figure out how to hire good wait staff, the chef's are nearly unintelligible, and the room is freaking freezing. Always. Every adult at the table left their winter costs on. C'mon folks, figure it out.

For some reason, a party of five had a fixed tip...irritating when the service sucked (she stood on the other side of the table and took our orders...I couldn't hear a word she or my family said over the blowers).

I live in Victor, I try to eat out to support our economy and enjoy the chef's work. They are blowing it on this though.

Helpful?
Thank Nawlins007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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64 reviews from our community

Visitor rating
    17
    27
    7
    8
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Ithaca, New York
Level Contributor
49 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Hibacci at its best but a bit crowded”
3 of 5 bubbles Reviewed 11 March 2014

Loved the idea of a group being able to enjoy a meal and entertainment. The place was packed and had reservations but so much going on it was hard to get our drinks and appetizers.

Visited March 2014
Helpful?
Thank moppiesue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
62 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Sushi and Hibachi....you choose.”
5 of 5 bubbles Reviewed 11 February 2014 via mobile

Great sushi, hibachi is ideal for larger groups, unless you don't mind sharing a table with strangers. I do. Try the Rocky shrimp, can' t say I have had anything I did not enjoy, have been going for years with the family. Always at the top of the list.

Visited December 2013
Helpful?
Thank Fishfrylover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Stay Away!”
1 of 5 bubbles Reviewed 9 February 2014 via mobile

Food was mediocre at best, some dishes (the steak) were not edible. Management takes reservations and makes promises and then ignores them upon arrival. Overpriced and subpar food.

Helpful?
Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
100 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Excellent lunch experience”
5 of 5 bubbles Reviewed 8 February 2014 via mobile

We stopped in for lunch and wanted some sushi. As always staff was very nice and right there to serve. We started with the spring roll, rolls. They are amazing! Then we had the sushi sashimi lunch combos which were very good and fresh. We have been here for hibachi before but never sushi. We will be back, the spring roll was awesome!

Visited February 2014
Helpful?
Thank Callsmitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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