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Holiday Inn Express Victor
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Reviews (255)
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All reviewspancake machinethe room was niceeastview mallgeneral managernice hotelhot tubthe wi fiparking lotmeeting roomchillien routenice breakfastdecent sizebreakfast roomrochester areagreat shoppingone night stay
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148 - 153 of 255 reviews
Reviewed 6 October 2013 via mobile

Priority Club member, didn't get any acknowledgement at all. Stayed on bottom floor, front desk button on phone did not work. Wallpaper peeling off walls. Obviously, and I mean obviously, had not been dusted, I'm really not super-picky about things like this but a white film on the lamp base? I could have written my name on it. TV guide was outdated and incorrect. Stained carpets and walls.

Worst of all? The noise. Horrendous. Had a room on the bottom floor near the front deak, heard every person who came down the hallway. Worst of all, at ablut 4:30 am, could hear every. Single. Step. The person above me took. Didn't get a wink of sleep.

However, the staff is amazing. Manager is awesome, front desk as well. However I also heard them complaining about the noise and the fact the computers they work on are "7 years old". This must have been an acquired purchase that was never updated.

I have also never stayed at a HIE that didn't come standard with a fridge and microwave.

  • Stayed: October 2013
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Thank ShellieKZC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Victor, responded to this reviewResponded 23 October 2013

Dear ShellieKZC ,

Thank you for your feedback and for being an IHG Rewards Club member. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We predicate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding cleanliness, room condition and the noise during your stay. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2013

We found this hotel much nicer than we expected. Our room was very spacious and clean upon arrival. The bed was very comfortable and there was a pillow selection in case you prefer firm or soft. The shades dimmed the room to almost pitch-black in the middle of the day. The air conditioner cooled the room down quickly and was not very loud.
Their website says there is a continental breakfast but we were very surprised to come downstairs to scrambled eggs, ham, sausage & biscuits and a pancake station. There was also plenty of juices, cereal and pastries.
Overall, I would definitely stay in the hotel the next time I gad to visit the Rochester/Victor area.

  • Stayed: September 2013, travelled as a couple
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Thank Rodman4e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2013

Exceptionally friendly and helpful at the front desk. Very impressed with the cleanliness of the room and hallways. We did not hear noise from the hallway or outside during the night. Good breakfast as usual at a Holiday Inn Express. It was nice to have the business centre to be able to print some material we needed.

  • Stayed: September 2013, travelled with friends
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Thank 4travelmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

This Holiday Inn Express was a good place to stay while visiting the Finger Lakes region. We spent the afternoon at the Premium Outlets near Waterloo, NY and drove on over to get our room at Victor, NY. We were greeted by a very pleasant woman at the front desk and found the hotel to be very clean. The room was nice but lacked a refrigerator; the air conditioning was great. The room was very quiet and we got a good night's sleep. The complimentary breakfast was complete with hot foods, cereal, fruit, etc. Overall it was a good experience with nearby eating and shopping places.

  • Stayed: September 2013, travelled with family
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Thank Marvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

We stayed here for 2 nights with 2 adults and 2 teenagers in a room. The hotel was nice and comfortable. The breakfast was an added value for the cost and to help us get going in the morning with our teenagers. At times, we could hear sounds from outside our room but it was never a big deal, I can imagine it might be a problem depending on who your neighbours are. The staff were all very friendly; at the desk, in the breakfast room and the housekeeping staff as well. We stayed here and traveled to Darien Lake Amusement Park (approx 1 hour West) for the day. There is some nice shopping within minutes of the hotel (Eastview Mall etc) and Waterloo Outlet Shopping area was about 20 minutes away-to the East on Hwy 90.

  • Stayed: August 2013, travelled with family
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Thank familyToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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