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“Rude staff and owners did nothing to correct problem”

Umberto's Restaurant & Pizzeria
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Ranked #3 of 87 Restaurants in Wantagh
Certificate of Excellence
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Child-friendly, Groups
Dining options: Dinner, Lunch, Delivery, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Seaford, New York
Level Contributor
101 reviews
72 restaurant reviews
common_n_restaurant_reviews_1bd8 79 helpful votes
“Rude staff and owners did nothing to correct problem”
Reviewed 4 August 2013 via mobile

My wife went here with her friend and my 4 year old son and 1 year old daughter. Her friend was from out of town and she heard the food here was good. My wife sat down and ordered a pizza and some sodas. My 4 year old son began to play with one of the paper displays set up for a party. A male Hispanic employee then approached my son and began to scream and him causing annoyance and alarm to the entire restaurant. My wife confronted the staff member not to yell at a 4 year old because that is her job. When my wife said she didn't like his attitude towards kid he stated "get out". Lets remember this is a 4 year old boy he was yelling at!

My wife contacted the owners to complain and they did call us back promising to compensate us with gift cards and an apology. Nothing was ever done! Very unprofessional and we will never give this establishment one more dime of our money!

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Haywood16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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69 reviews from our community

Visitor rating
    42
    17
    3
    2
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
New York City, New York
Level Contributor
208 reviews
179 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
“Damn!!”
Reviewed 19 July 2013 via mobile

Damn that's good pizza!! The test of the food served just as scrumptious. You will not be disappointed.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Atheyrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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