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“Top class ... always!” 5 of 5 bubbles
Review of Kempinski Hotel Soma Bay

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Kempinski Hotel Soma Bay
Ranked #4 of 10 Hotels in Soma Bay
Certificate of Excellence
Sint-Niklaas, Belgium
Level Contributor
108 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Top class ... always!”
5 of 5 bubbles Reviewed 15 March 2014 via mobile

My goodness ... I have claimed before to having slept in the best hotel ever, but I'm going to do it again.
We stayed in this hotel now three times over the last year and it has always been a top class experience. Extremely helpfull and friendly staff, regardless wether you hand out tips or not. Two wonderful "ladies in red" as Kempinski calls them, who are there to assist you with literally ANY wish you might have. A very special thanks to them: thank you Asmaa and Darya!
The food is very high standard, but you will get some repetition when you attend the buffet every night, but frankly; who cares when you have an endless choice of dishes, food personally prepared and an excellent service?
Room tip: get a sea view room in the 8000's block, you won't regret!
When we go to Egypt again the Kempinski will be our first choice, without a shadow of a doubt!

Stayed February 2014, travelled with family
Helpful?
Thank H D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganchev, General Manager at Kempinski Hotel Soma Bay, responded to this review, 20 March 2014
Dear H D,

We were delighted to read your top class review about the hotel.
Thanks a lot for giving the trust to us every time you return to Egypt, and keeping us as the first choice.
Our “ladies in red” were happy to receive your compliments. Indeed it is the staff that makes the difference in our service.

We are looking forward to your 4th visit.

Kind Regards,

George Ganchev
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,087 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 7 March 2014

i travelled from cairo with my father to this red sea resort for what was an exceptional experience. The hotel is unrivalled with beautiful arabesque architecture and a gorgeous beach. It has first class services including a gym, sauna, steam and activities throughout the day.
The breakfast buffet is varied and delicious!
What is most notable and most impressive however are the staff. The service was first class and the team were always happy to help. Many things were complimentary and the hotel is flexible with regards to dietary wishes and extracurricular activites. Lastly the clientele who stay are all a pleasure to spend evenings with. Just one note as it is a 5 star hotel and lives up to its name in all respects the evening dress for dinner is formal with no shorts and no slippers and most people looking really quite sophisticated!
I had a wonderful and memorable trip and i do not think there is another hotel in the whole of the red sea coast which can rival this experience having been to many in hurghada and sharm.
I cant wait to return!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tamer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganchev, General Manager at Kempinski Hotel Soma Bay, responded to this review, 10 March 2014
Dear Tamer,

It is great to hear that your stay with us was an exceptional experience!
Thank you for reassuring us about our helpful staff providing first class service, and that you described us living up to the Kempinski Standards, we feel proud.

We are looking forward to your next visit!

Best Regards,

George Ganchev
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brescia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

We stayed at the Laguna Club suite 5309 and must say that almost all was perfect.
VIP service from and to Airport was excellent.
Check in at 2:00 am was fast and excellent.
Laguna Club lounge was excellent, staff, food,drinks, atmosphere. Only one little note for the cook the pasta (we are italian) should be just a few minutes more cooked.
Beach very clean and staff very nice.
Pools fabulous.
Surroundings clean and outstanding.
Bar no atmosphere and performance offered well the belly dancer seemed very artificial (chewing gum while dancing!!!!!!!) and performed without any enthusiasm have seen much better.
Suite perfect and very nice when you arrive and find fresh flowers, cake and fruits, outstanding sea view, only one problem with the turndown on 2 evenings but all got settled and from there on perfect.
We will certainly return asap.
Thank you to all the staff you are all doing a fantastic job.
See you all soon.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mistyBrescia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganchev, General Manager at Kempinski Hotel Soma Bay, responded to this review, 10 March 2014
Dear mistyBrescia,

Thank you for taking the time to evaluate the hotel.
Great to hear that you had a pleasant stay with us.

Your suggestions about the pasta and the bar atmosphere/entertainment will be discussed with the management in order to take the necessary actions and to constantly improve our service.

We are looking forward to your soonest return.

Warm Regards,

George Ganchev
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Al Qahirah, Egypt
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 February 2014 via mobile

The best place in Soma Bay! Very professional staff, cosy, clean and with a great breakfast buffet.
It is expensive but great value for your money. Its worth every penny!
Even though the hotel it self is big, you still feel very special and taken care of. The staff remembers your name and room number, they are polite and eager to please you.
Can't wait for another visit!

Stayed January 2014, travelled with family
Helpful?
Thank TheKitchenCairo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganchev, General Manager at Kempinski Hotel Soma Bay, responded to this review, 10 March 2014
Dear TheKitchenCairo,

We are happy to read your compliments and pleased to know that you had a wonderful vacation with us.
Our attentive staff members are a great asset to our hotel.

We are looking forward to your next visit!

Best Regards,

George Ganchev
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 19 February 2014 via mobile

Super service, super rooms, super staff. everythingis super. we really enjoyed every minitue in this lovely hotel. even the hotel smells super. i would like to thank all the staff we met from the bell captain to the resturant managers. for sure we will visit again and will be recomended to friends and family.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Wael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganchev, General Manager at Kempinski Hotel Soma Bay, responded to this review, 10 March 2014
Dear Wael,

Describing our hotel as super in every means makes us feel proud.
We keep on getting great comments about our staff who makes the difference in our service, we will make sure to deliver your message to them.

We appreciate your recommendation and we hope to see you back again.

Warm regards,

George Ganchev
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Europe
Level Contributor
59 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 18 February 2014

I fully agree with previous reviews: great hotel, great service, excellent food, stunning architecture, unique setting, very clean sea, clean beaches, etc etc. Several options for fitness training daily: stretching on the beach, aqua-gym in the heated pool, fatburning in the gym. Sheco, head of recreation is very professional and enthusiastic. All fitness-trainers are excellent, kind and helpful. At the same time they run the beach service, handing out mattresses, towels, water bottles. The beach is immaculate. The only slightly sour note were problems with check-in and check-out. We had booked the Asian package. Pickup at airport very smooth. In the Bamboo restaurant we had to explain about this package, yet we had to sign a regular bill for a set menu. With checkout we were charged the full Asian package, then the limousine service extra, plus the Asian meals. This was corrected, but still some of the Asian meals charged for. Only then were we informed that a mere 1,023 EP were included for 2 dinners for 2 guests. Things would have been more correct and easier if vouchers had been issued for the Asian meals. Its always a pity if you have to argue at check-out, its the last impression you take with you when leaving a hotel.

Room Tip: Seaview is great, but some noise from a kitchen fan, especially after waterfalls are being switched...
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Snövit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganchev, General Manager at Kempinski Hotel Soma Bay, responded to this review, 10 March 2014
Dear Snövit,

Thank you for your great feedback.
We are happy to read your outstanding comments on numerous features of our hotel and that you have enjoyed our various fitness activities. Sheco was very happy to receive your personal compliment.

We regret to hear that you had inconvenient experience during the check-in and check-out procedures, and we appreciate your recommendation regarding handling packages. Rest assured that our management will take the necessary steps in order to improve our service in this regard.

We would be happy about a return visit in order for you to experience the improvement.

Warm regards from Soma Bay,

George Ganchev
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

We have just returned from a week's holiday here and would definitely return. The place is vast, yet currently under-occupied (presumably because their tourism trade is affected by the troubles 500 miles away in Cairo). Its a very impressive layout on a large scale, with a smaller upgrade facility called the Laguna Club which is well worth the extra money for the feeling of privacy (complimentary lunch & drinks, plus relaxing restaurant and terrace area). We are both well-travelled and fussy foodies, but can safely say we enjoyed the best food on holiday that we have ever had. The restaurant buffet choices are just immense, anything you could possibly want at breakfast (with the obvious exception of bacon), at least 20 different types of bread, pastries, fruit, cold meats & smoked salmon, fabulous fresh juices (guava, carrot, strawberry), huge selection of breads & pastries, an 'egg station' where you could have them any which way you wanted. The evening buffet selection was equally extensive, with the option every day of fresh fish, cooked in front of you, European dishes, Arabic traditional food plus a huge array of cooked vegetables and salads. The rooms were great, clean, airy, massive 10' wide beds, the staff were excellent in every way, very professional, warm and helpful. The beach is situated in front of the hotel with comfortable sun loungers, umbrellas and staff service for drinks or food. There is an amazing spa 5 minutes shuttle bus away that we made use of for massages, facials etc. Also this hotel does not appear to be invaded by the bucket-holiday English, it was mostly German, everyone well-turned out, refined and no tattoos in sight. Note - if you are going at the beginning of the year, it is a bit windy and the temperature drops at night so definitely pack a couple of long-sleeved tops and keep the colours subdued as no-one was wearing brightly-coloured holiday clothes in the evening. So any negatives? Not as far as we were concerned, apart from the main hotel bar was lacking in atmosphere. There are no bars, restaurants or shops outside the hotel, which we felt (for the 1st time ever!) was a bonus as you had no temptations and had to relax in the environment of the hotel. It is the perfect place to go for a some sun, tranquillity, rest and re-charge the batteries from post-Xmas and the appalling English weather.

Room Tip: Consider upgrading to the Laguna club to have a larger room overlooking the sea
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank florencebride2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganchev, General Manager at Kempinski Hotel Soma Bay, responded to this review, 10 March 2014
Dear Florencebride,

Reading your feedback about a perfect place to go to and knowing that this is our hotel makes us feel overwhelmed.
We are happy to hear that you enjoyed your stay in all belongings and looking forward to welcome you again for your next “re-charge”.

Kind regards,

George Ganchev
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Hotel Soma Bay

Property: Kempinski Hotel Soma Bay
Address: PO Box 15, Soma Bay 84711, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > Soma Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Soma Bay
#1 Family Hotel in Soma Bay
#3 On the Beach Hotel in Soma Bay
#3 Spa Hotel in Soma Bay
#3 Luxury Hotel in Soma Bay
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Kempinski Hotel Soma Bay 5*
Number of rooms: 325
Official Description (provided by the hotel):
Be enchanted by this striking resort destination on the Egyptian shores of the Red Sea, an idyllic leisure retreat blessed with more 7000sqm of picturesque landscape of pools, lazy river, waterfalls and lagoons, flowing down to an immaculate 400m sandy beach. Inspired by the mystique and nobility of the ancient Moorish fortresses, the ultimately luxurious hotel features 325 elegantly-appointed rooms and suites, ranging mostly from 39sqm/42sqm to 185sqm, mixing contemporary decor and European flair, with warm Egyptian hospitality and attention to detail. A host of deluxe leisure arrays and inspiring culinary choices harmonize your refined stay. The accommodation at Kempinski Hotel Soma Bay captures the nostalgic elegance of an age where quality and care were a way of life. Indulge in an upgrade with any of our unique and generously spacious suites dotted by unmatched views of the Resort and the Red Sea. Explore an abundance of unparalleled choice enhanced by seamless amenities, direct access to the Laguna Club Lounge while enjoying flawless services and inspirational settings. 22 Junior Suites, 10 Deluxe Suites and 2 Presidential Suites are all confirming the luxe-appeal of Kempinski Hotel Soma Bay. A host of deluxe leisure arrays and inspiring culinary choices harmonize your refined stay. Kempinski Hotel Soma Bay is the ideal location for family holiday, honeymooners, incentive program for companies and definitely a heaven for golf players. A charming KIMO kid's club is operating daily from 9am to 6pm with lots of exciting activities under the supervision of a professional attendant. A voyage of epicurean and entertainment pleasures beckons at Kempinski Hotel Soma Bay restaurants and lounge. Assuage your palate with luscious and idyllic ethos from around Asia at Bamboo Shoot or authentic international treats at The View, the hotel's main restaurant with inspiring views. Dine at "The View" restaurant or on its inspiring terrace with stunning sceneries of the Red Sea while enjoying a tantalizing gastronomical treat as you savor the unique signature dish, artistically created by our creative chefs. It is juicy, tender and sensually intrigues your taste buds, guaranteeing a wonderful culinary experience. Indulge in a timeless tasty culinary at Al Mar from noon till sunset in a serene setting. Savor premium light meals at the enjoyable Beachcomber. Revel in the epitome of luxury at Sultan Bar with high-end cocktails and heart thumping entertainment. Kempinski Hotel Soma Bay is definitely a heaven for golf players. Being part of Soma Bay luxury destination, the Hotel guests have access to the spectacular "The Cascades Championship Golf Course". If you're feeling inspired to get fit and try a new sport this summer, head to the luxurious Kempinski Hotel Soma Bay on Egypt's Red Sea and try out a complimentary introductory session of various leisure and sports activities including diving, snorkeling with a guide, windsurfing, kite surfing, catamaran, golf, beach tennis and volley ball... These are some of the leisure excitements waiting for you to explore in your next holiday. ... more   less 
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Also Known As:
Kempinski Soma Bay

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